Jun 3, 2014, 1:34 pm
Last edit by: Jasper2009
Dear AC forum members,
We're sure most of you have been following New AC Presence on FT which has received a huge amount of responses.
In order to better manage the discussion and to ensure the AC representatives have a chance to read and reply to all the comments and questions, we've decided to slightly modify the format of the discussion:
(1) The core purpose of this thread is to allow a dialogue between FTers and AC management. As in the previous thread you may ask questions and provide feedback to AC management and the AC representatives will do their best to reply to the feedback/questions posted.
(2) FTers are welcome to reply to any of the AC representatives' posts.
(3) We kindly ask that FTers refrain from replying to other FTers' posts. The goal is to have a more streamlined Q&A thread.
(4) If you have any suggestions regarding this thread, kindly contact any of the moderators via PM or send a message using the RBP button.
(5) Should you not have received a reply to a question raised in the previous AC presence thread, you may re-post it in the new thread.
Thanks for your cooperation.
And, by multiple requests from forum members, this thread is now a sticky!
Air Canada forum moderators
We're sure most of you have been following New AC Presence on FT which has received a huge amount of responses.
In order to better manage the discussion and to ensure the AC representatives have a chance to read and reply to all the comments and questions, we've decided to slightly modify the format of the discussion:
(1) The core purpose of this thread is to allow a dialogue between FTers and AC management. As in the previous thread you may ask questions and provide feedback to AC management and the AC representatives will do their best to reply to the feedback/questions posted.
(2) FTers are welcome to reply to any of the AC representatives' posts.
(3) We kindly ask that FTers refrain from replying to other FTers' posts. The goal is to have a more streamlined Q&A thread.
(4) If you have any suggestions regarding this thread, kindly contact any of the moderators via PM or send a message using the RBP button.
(5) Should you not have received a reply to a question raised in the previous AC presence thread, you may re-post it in the new thread.
Thanks for your cooperation.
And, by multiple requests from forum members, this thread is now a sticky!
Air Canada forum moderators
Official AC Representative Q&A Thread
Nov 19, 2014, 2:49 pm
#1171
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Also this "they are never guaranteed, ever" business starts getting onto shaky ground given that AC is putting so much emphasis on ancillary fees, several of which are tied to seating. If you are introducing very marked differences in seating and charging for it in the form of preferred seating fees, you need to do better than hiding behind the small print. Telling people "here, pay for preferred seating that looks like domestic J, but exclusively at our own discretion we may lock you up in a pig pen for six hours (but do not worry - if you survive the flight you'll get your $90 back)" does not strike me as a rational value proposition or a defensible official stance. I am more than happy to pay preferred seating fees for domestic PY seating, but I do not want to ever get stuck in the back of any of your high density Y cabins, and especially in non-preferred seats. If the risk of that becomes too high, I will just not fly you. "Plus" on WestJet is guaranteed.
Nov 19, 2014, 3:50 pm
#1172
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
Make it so that the only way anyone can tell the aircraft type is by looking at the seat map, and I'll agree with you that you're not selling a seat on a specific aircraft.
Nov 19, 2014, 6:25 pm
#1173
Join Date: Dec 2008
Location: either in Salishaan, or at an isolated colliery in the Canadian northland
Programs: AC P75: previously, quintuple secret pterodactyl wings, every year
Posts: 203
Another lounge catering quickie for the Bens:
1) have you just changed housekeeping contractors? I asked because today at noon I found food-encrusted spoons in with the clean ones at YEG MLL. I plopped one down the opening of the big red flower-vase above the soup station, so that you might direct a responsible person to retrieve it and thus directly confront that tangible evidence. Basically, 'yuck'
2) are you generally tinkering with lounge food? Because, if so, a 'Bravo Zulu' is due to your chefs for coming up with a delightful set of salad choices. Again, as seen in YEG MLL today; I particularly enjoyed the olive/sundried-tomato/garlic tapenade dish. That's a flavourful keeper.
Thanks for listening to a minor kvetch followed by a hearty thank-you. ^_^
/Elane
['Bravo Zulu' being service-lingo for 'well done indeed!']
1) have you just changed housekeeping contractors? I asked because today at noon I found food-encrusted spoons in with the clean ones at YEG MLL. I plopped one down the opening of the big red flower-vase above the soup station, so that you might direct a responsible person to retrieve it and thus directly confront that tangible evidence. Basically, 'yuck'
2) are you generally tinkering with lounge food? Because, if so, a 'Bravo Zulu' is due to your chefs for coming up with a delightful set of salad choices. Again, as seen in YEG MLL today; I particularly enjoyed the olive/sundried-tomato/garlic tapenade dish. That's a flavourful keeper.
Thanks for listening to a minor kvetch followed by a hearty thank-you. ^_^
/Elane
['Bravo Zulu' being service-lingo for 'well done indeed!']
Nov 20, 2014, 5:54 pm
#1174
Join Date: Jul 2008
Location: YYZ
Programs: AC SE
Posts: 183
Hi! I just took a flight yesterday that will push me over 100K (for the first time!) and also received my email today noting my 75K status for 2015...question: will my new status (i.e. SE) take effect as soon as the miles are posted? or do I need to wait for another 'status sweep'?
Nov 20, 2014, 6:38 pm
#1175
Join Date: Feb 2014
Posts: 2
Just wondering when the lower requalification level select privileges will be activated for 2015 qualification.
I passed 45K in mid-October but just received the e-mail congratulating me for reaching 35K status for 2015 as of Nov. 17th.
Yes, I chose the lower 45K requal level as one of the 2014 program options. So, I should have received the Congrats, you have retained 50K for 2015 e-mail.
I passed 45K in mid-October but just received the e-mail congratulating me for reaching 35K status for 2015 as of Nov. 17th.
Yes, I chose the lower 45K requal level as one of the 2014 program options. So, I should have received the Congrats, you have retained 50K for 2015 e-mail.
Last edited by tcook052; Nov 21, 2014 at 9:26 am
Nov 23, 2014, 10:43 am
#1176
Join Date: Aug 2011
Location: LON/GLA
Programs: AC E35/BA Bronze
Posts: 28
Hello AC,
I will be flying DUB-LHR-YVR next month (booked J between LHR-YVR) with my girlfriend who has requested a gluten free meal and I just wanted to know if there was anyway of seeing a menu in advance? She isn't a picky eater (assuming it's gluten free) but if the meal is light she will just want to know what to pack in terms of additional snacks. She is in the gym 5 days a week so a 10hr flight is a slight concern for her when it comes to food! Any assistance would be greatly appreciated.
Cheers,
Michael
I will be flying DUB-LHR-YVR next month (booked J between LHR-YVR) with my girlfriend who has requested a gluten free meal and I just wanted to know if there was anyway of seeing a menu in advance? She isn't a picky eater (assuming it's gluten free) but if the meal is light she will just want to know what to pack in terms of additional snacks. She is in the gym 5 days a week so a 10hr flight is a slight concern for her when it comes to food! Any assistance would be greatly appreciated.
Cheers,
Michael
Nov 23, 2014, 2:49 pm
#1177
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
What is this on ac.com?
Sun Nov 23 4:50pm ET
What exactly is the meaning of what shows in second line of Return Dates?
What exactly is the meaning of what shows in second line of Return Dates?
Nov 24, 2014, 6:09 am
#1178
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA 1K, Hilton Lifetime Diamond, Marriott Gold Elite, Hertz PC
Posts: 2,934
I understand that AC very recently ordered two additional 777-300ER.
Will these be delivered with the new seats in Business Class? Also, will they have the HD configuration in Economy?
Will these be delivered with the new seats in Business Class? Also, will they have the HD configuration in Economy?
Nov 24, 2014, 6:10 am
#1179
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,646
Was at the domestic MLL this morning and there was a monster line to access the elevators. Why can't we have stair access like so many other MLL's???
Nov 24, 2014, 7:47 am
#1180
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
They will be in the HD configuration, but I don't recall off hand if they will be delivered with the new 787 J seat, or the current 777HD J seat (a la LX/OS/DL) and later retrofitted.
Nov 24, 2014, 7:55 am
#1182
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Hello AC,
I will be flying DUB-LHR-YVR next month (booked J between LHR-YVR) with my girlfriend who has requested a gluten free meal and I just wanted to know if there was anyway of seeing a menu in advance? She isn't a picky eater (assuming it's gluten free) but if the meal is light she will just want to know what to pack in terms of additional snacks. She is in the gym 5 days a week so a 10hr flight is a slight concern for her when it comes to food! Any assistance would be greatly appreciated.
Cheers,
Michael
I will be flying DUB-LHR-YVR next month (booked J between LHR-YVR) with my girlfriend who has requested a gluten free meal and I just wanted to know if there was anyway of seeing a menu in advance? She isn't a picky eater (assuming it's gluten free) but if the meal is light she will just want to know what to pack in terms of additional snacks. She is in the gym 5 days a week so a 10hr flight is a slight concern for her when it comes to food! Any assistance would be greatly appreciated.
Cheers,
Michael
Unfortunately I don't have any sample menus for the gluten-free meals on that route. Generally speaking it should be something palatable to most, especially if she's not a picky eater, but should certainly be as substantial as any other "regular" meal served.
Nov 24, 2014, 7:56 am
#1183
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Just wondering when the lower requalification level select privileges will be activated for 2015 qualification.
I passed 45K in mid-October but just received the e-mail congratulating me for reaching 35K status for 2015 as of Nov. 17th.
Yes, I chose the lower 45K requal level as one of the 2014 program options. So, I should have received the Congrats, you have retained 50K for 2015 e-mail.
I passed 45K in mid-October but just received the e-mail congratulating me for reaching 35K status for 2015 as of Nov. 17th.
Yes, I chose the lower 45K requal level as one of the 2014 program options. So, I should have received the Congrats, you have retained 50K for 2015 e-mail.
Nov 24, 2014, 7:56 am
#1184
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Hi Michael,
Unfortunately I don't have any sample menus for the gluten-free meals on that route. Generally speaking it should be something palatable to most, especially if she's not a picky eater, but should certainly be as substantial as any other "regular" meal served.
Unfortunately I don't have any sample menus for the gluten-free meals on that route. Generally speaking it should be something palatable to most, especially if she's not a picky eater, but should certainly be as substantial as any other "regular" meal served.
If so, I can attest, the meal is 1) substantial and 2) half decent. 3) usually chicken or salmon.
Nov 24, 2014, 7:57 am
#1185
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Hi! I just took a flight yesterday that will push me over 100K (for the first time!) and also received my email today noting my 75K status for 2015...question: will my new status (i.e. SE) take effect as soon as the miles are posted? or do I need to wait for another 'status sweep'?