Jun 3, 2014, 1:34 pm
Last edit by: Jasper2009
Dear AC forum members,
We're sure most of you have been following New AC Presence on FT which has received a huge amount of responses.
In order to better manage the discussion and to ensure the AC representatives have a chance to read and reply to all the comments and questions, we've decided to slightly modify the format of the discussion:
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(5) Should you not have received a reply to a question raised in the previous AC presence thread, you may re-post it in the new thread.
Thanks for your cooperation.
And, by multiple requests from forum members, this thread is now a sticky!
Air Canada forum moderators
We're sure most of you have been following New AC Presence on FT which has received a huge amount of responses.
In order to better manage the discussion and to ensure the AC representatives have a chance to read and reply to all the comments and questions, we've decided to slightly modify the format of the discussion:
(1) The core purpose of this thread is to allow a dialogue between FTers and AC management. As in the previous thread you may ask questions and provide feedback to AC management and the AC representatives will do their best to reply to the feedback/questions posted.
(2) FTers are welcome to reply to any of the AC representatives' posts.
(3) We kindly ask that FTers refrain from replying to other FTers' posts. The goal is to have a more streamlined Q&A thread.
(4) If you have any suggestions regarding this thread, kindly contact any of the moderators via PM or send a message using the RBP button.
(5) Should you not have received a reply to a question raised in the previous AC presence thread, you may re-post it in the new thread.
Thanks for your cooperation.
And, by multiple requests from forum members, this thread is now a sticky!
Air Canada forum moderators
Official AC Representative Q&A Thread
Oct 22, 2014, 6:54 pm
#1066
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
You'll notice in YUL we use the closest gates for YYZ/YTZ flights as the turns of the aircraft are different and we can usually turn YYZ back to YYZ because of the shorter block time of the YYZ-YUL flight.
Oct 22, 2014, 7:00 pm
#1067
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Hey Ben,
What's the rule for serving alcohol? Is it similar/the same as smart serve in restaurants? Is there an intentional (seemingly) discrepancy between mainline/express when it comes to serving booze? I have had good success getting 4 g + t's at one shot on mainline but never can get served more than 2 at a time on express.
Not sure if you can chime in on this..
Thank you!
What's the rule for serving alcohol? Is it similar/the same as smart serve in restaurants? Is there an intentional (seemingly) discrepancy between mainline/express when it comes to serving booze? I have had good success getting 4 g + t's at one shot on mainline but never can get served more than 2 at a time on express.
Not sure if you can chime in on this..
Thank you!
Oct 22, 2014, 7:47 pm
#1068
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Crew judgement call - keep in mind Express flights are often shorter than Mainline flights so I think getting 2 G and T for an 1 hour flight might not be reasonable to the crew (I'm not accusing you of getting intoxicated) but keep in mind that the crew doesn't know you and they have the responsibility of not giving excessive alcohol.
Oct 22, 2014, 7:50 pm
#1069
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Bear in mind also that there is a finite amount of stowage space on board both within the bar trolleys and in supplemental units. Bar assembly is standard worldwide and adding one item would come at the expense of another. Over the years we've tweaked the beverage offerings, and while Iced Tea is my personal (and only) soft drink of choice, I don't think I've been asked for it 3 times in the last year - much to my surprise. We carried Diet Sprite and Diet Ginger Ale for years which were removed because of negligible consumption. Ginger Ale and Club Soda have increased in popularity and as a result Sprite was reduced by a couple of cans/units
accordingly. We used to board Gin & Tonic units on flights to the UK, but over time, drinking habits have changed and they are no longer required. It's never a perfect science, but the current offering and ratios are pretty close to meet demand. Still...I'd love to see Arizona or Snapple
accordingly. We used to board Gin & Tonic units on flights to the UK, but over time, drinking habits have changed and they are no longer required. It's never a perfect science, but the current offering and ratios are pretty close to meet demand. Still...I'd love to see Arizona or Snapple
Oct 22, 2014, 7:52 pm
#1070
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
1) Not sure it's intentional, but I believe the contract is with Coke so get a selection of their beverages. I'm sure Andrew will take note of the requests for iced tea!
2) No, they are different meals. The J ones are (should be) more elaborate and fitting for a J cabin.
2) No, they are different meals. The J ones are (should be) more elaborate and fitting for a J cabin.
Oct 23, 2014, 8:24 am
#1074
Join Date: Jul 2014
Location: Whistler, BC
Programs: SPG Platinum, Marriott Platinum, WS Gold, Hertz PC, NationalEE, Hyatt Explorist, IHGGold, BW Diamond
Posts: 199
Altitude/Aeroplan not posted 2 weeks after Corporate Rewards flight.
Hey Folks,
I flew my first Corporate Rewards booking on October 9th and neither my Altitude nor Aeroplan points have posted. I contacted Aeroplan, but have heard nothing.
What is the best way to resolve this? And yes, my Aeroplan number was on my ticket.
C
I flew my first Corporate Rewards booking on October 9th and neither my Altitude nor Aeroplan points have posted. I contacted Aeroplan, but have heard nothing.
What is the best way to resolve this? And yes, my Aeroplan number was on my ticket.
C
Oct 23, 2014, 8:27 am
#1075
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Ben & Ben, could you point us in the direction of additional information about the promotional offer that is currently available (until October 31) on the purchase of a Southwestern Rouge flight pass? The "Details" section on the website gives the following information:
Where can we find additional specific information about pricing on this special Hawaii flight pass? It looks like this special pass will only apply to Flex fares -- is there an opportunity to get a similar discount on J (or Premium rouge) fares? If so how much? If not, will it map into M fares and therefore be available for upgrade using e-upgrades? The details of this special promo will help me decide whether or not the Southwestern pass is right for us, so any additional information greatly appreciated.
Where can we find additional specific information about pricing on this special Hawaii flight pass? It looks like this special pass will only apply to Flex fares -- is there an opportunity to get a similar discount on J (or Premium rouge) fares? If so how much? If not, will it map into M fares and therefore be available for upgrade using e-upgrades? The details of this special promo will help me decide whether or not the Southwestern pass is right for us, so any additional information greatly appreciated.
$1,244.00 plus tax for YYC YVR YEG
$1,520.00 plus tax for all of western Canada. (MB SK AB BC YK NT)
Oct 23, 2014, 8:28 am
#1076
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Can you PM me? I will follow up with AC CR team.
Oct 23, 2014, 10:58 am
#1077
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Different crew will have different interpretation of serving the right amount but all with the same goal in mind which is to not to give out excessive alcohol. I'm sure if someone is not intoxicated then the crew will have no reason to not give them more. Keep in mind most mainline crew have more experience than rouge crew in terms of flying hours so probably have seen more different scenarios in the air!
Oct 23, 2014, 12:40 pm
#1078
Suspended
Join Date: Dec 2010
Posts: 4,153
"the number of eUpgrade Credits required for eUpgrade requests made as of March 1, 2015:"
Does this mean for any flight after March 1, or for any eUP request made after March 1, 2015?
Does this mean for any flight after March 1, or for any eUP request made after March 1, 2015?
Oct 23, 2014, 1:08 pm
#1079
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Any request made after March 1. All requests made before March 1, irrespective of the date of flight, will be calculated using the this year's credit requirements.
Oct 23, 2014, 3:20 pm
#1080
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Hey Ben
I stayed at a Delta hotel and should have gotten a 10% discount code for AC. It's been two weeks and I haven't gotten it. Who should I contact?
Thanks!
I stayed at a Delta hotel and should have gotten a 10% discount code for AC. It's been two weeks and I haven't gotten it. Who should I contact?
Thanks!