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Mar 13, 2015, 11:09 am

#2626

Clipper801

Join Date: Feb 2005

Posts: 7,156

$100 Air Canada Rebate

Although some of us received the rebate reasonably quickly, it appears that TD is now taking the position to wait out the full 10 weeks before crediting the account.

Mar 13, 2015, 12:48 pm

#2627

500 miles at a time

Join Date: Dec 2003

Posts: 3,598

Quote:

Originally Posted by Geoflying

My March 10th statement just appeared in my EasyWeb and my AP number is still showing as 0. This despite my having input it correctly in the application and having phoned twice to get this corrected and having been assured it was all fixed. What is with these people?

The latest reason (excuse) I was given is that the system between Aeroplan and TD which validates the Aeroplan numbers was not functioning. Not sure what that means.

I only give it a 50/50 chance of my Aeroplan number being something other than 0 come April 10.

Mar 13, 2015, 2:29 pm

#2628

JJonahJ

Join Date: Dec 2011

Location: Canada

Programs: *void

Posts: 2,408

Quote:

Originally Posted by superangrypenguin

He had the same experience I had FWIW. They even asked me to go to a branch to confirm. I mean wth?

(not directed to you, but to TD)

Maybe it's because it's Friday the 13th

IME, I had called about other things too, such as the billing cycle date, confirmation of the application source code, etc. So, it may be that I had already passed the security questions to verify my identity, thus they were able to read the Aero number back to me? Dunno.

SAP, you post so much, it's at the pace of half a dozen of you...no great surprise that they asked you to go in-branch to ID the REAL you. The ONE.

Mar 18, 2015, 6:32 am

#2629

jerryhung

Join Date: Mar 2007

Posts: 4,784

Sigh..... can't believe TD is so incompetent

My 2nd statement came, still with #0 for Aeroplan #

but the bonus 10K after spending $1000 is there

so, where is my 25K miles going then, gee...... have to call TD today then

Mar 18, 2015, 7:01 am

#2630

1011TriStar

Join Date: Nov 2012

Programs: SPG Gold, Aeroplan, Hilton Honors, Le Club Accor Platinum

Posts: 268

Quote:

Originally Posted by jerryhung

Sigh..... can't believe TD is so incompetent

My 2nd statement came, still with #0 for Aeroplan #

but the bonus 10K after spending $1000 is there

so, where is my 25K miles going then, gee...... have to call TD today then

My statement shows the same for my aeroplan number. Contacted TD to see why my aeroplan number is not on the statement. I told the agent the aeroplan number was entered on my application and should be on my file. She insisted I call aeroplan to confirm my aeroplan number. After spending some time explaining to her I know my aeroplan number and calling aeroplan will not solve anything, she just did not get it. I asked her if I will get my bonus points, she stated yes. I asked her how will I get my points, she stated they will be transferred to my aeroplan account. I then asked what account number will it be transferred to and got "Sir, you will have to call aeroplan".

Mar 18, 2015, 7:17 am

#2631

Geoflying

Join Date: Sep 2014

Programs: AC SEMM

Posts: 1,379

Quote:

Originally Posted by 1011TriStar

... I then asked what account number will it be transferred to and got "Sir, you will have to call aeroplan".

I think this demands either HUCA or bump to supervisor

Mar 18, 2015, 8:06 am

#2632

Clipper801

Join Date: Feb 2005

Posts: 7,156

Quote:

Originally Posted by Geoflying

I think this demands either HUCA or bump to supervisor

I'd use the secured message function at the TD web site so that one would have an audit trail of enquiries.

Personally, I am just as fed up with TD. When one compares TD to CIBC, one would ask why those transactions entitled to 1.5 accrual are not highlighted to make reconciliation easier, why points are rounded down instead of up, statement cut off date changes frequently by a day or two, payments take 3~4 days to post, ...... sigh

I have cancelled my TD AVI when they told me to go ahead to apply for a CIBC AVI if I could get 15,000 points there for the same money and similar card features. They had no interest whatsoever to see why would make me interested to keep my TD card.

Mar 18, 2015, 8:30 am

#2633

Geoflying

Join Date: Sep 2014

Programs: AC SEMM

Posts: 1,379

Quote:

Originally Posted by Clipper801

I'd use the secured message function at the TD web site so that one would have an audit trail of enquiries.

...

Thank you for that suggestion - I had not realised that facility existed. I have now done as you suggest

Mar 18, 2015, 8:47 am

#2634

mikeycanuk

Join Date: Mar 2008

Location: Toronto, Canada

Programs: Aeroplan, Bonvoy, Alaska, Avios

Posts: 1,290

I recently switched my TD Inf. to a basic gold card. When talking to the agent he saw that I had a supp. card to my wife's Inf. Privilege card. Would this count as preexisting account if I tried to apply for a new TD Inf. card?

Mar 18, 2015, 8:51 am

#2635

jerryhung

Join Date: Mar 2007

Posts: 4,784

Hmm, didn't know about Secure message in EasyWeb (found under LEFT sidebar, Communications >> Send Messages)

I've sent one now, although I have low hopes, seeing how TD CC system sucks overall

Quote:

Hi
I applied the TD Aeroplan Infinite card on Jan 23, spent the $1000+ in the first 3 months, got my 1st statement (2/17) AND 2nd statement (3/17) already but they both listed Aeroplan # as 0, instead of my correct # XXX XXX XXX

As such, I have yet to see my Welcome/Earned Aeroplan miles in my account
Statement 1: 16,563 miles
Statement 2: 10,406 miles (total of 26969 miles)

Can you please verify my Aeroplan # is on my card? and let me know when my miles will get transferred?

Mar 18, 2015, 10:41 am

#2636

mkjr

Join Date: Oct 2007

Location: Left

Programs: FT

Posts: 7,285

Quote:

Originally Posted by jerryhung

Supposed application issue fix by April 9th,

http://blog.rewardscanada.ca/2015/03...h-sale-td.html

this was very helpful and allowed the agent to do it manually. thanks.

did not get the cash back but my wife did. i burned a whole bunch of BA miles before the devaluation and need to churn some cards to build the balance back up.

Mar 18, 2015, 11:15 am

#2637

beep88

Join Date: Dec 2010

Location: YYZ

Programs: AMEX AC CX UA AA DL

Posts: 3,008

Quote:

Originally Posted by jerryhung

Hmm, didn't know about Secure message in EasyWeb (found under LEFT sidebar, Communications >> Send Messages)

I've sent one now, although I have low hopes, seeing how TD CC system sucks overall

Always got the results (i.e. $ ) I wanted with secure message. It's actually better than going to the branch and complain. But it depends on your relationship with the bank I suppose.

Mar 18, 2015, 12:17 pm

#2638

tryinginvain

Join Date: Mar 2010

Location: PVR

Programs: Aeroplan, Alaska Airlines

Posts: 420

Quote:

Originally Posted by tryinginvain

I had the "save my application" option yesterday but I wanted it to go through without glitches so I aborted every time. This time I saved it and got an email right away: (most relevant paragraph)

"Your TD Canada Trust application has been saved. We apologize for not being able to complete your application at this time. Our systems are currently not available. We will notify you via email as soon as the system is available for you to return and complete your application."

I'll check the site later/tomorrow and see what happens. I really don't want to call unless I have to. I'll update when I get results. I don't think there should be a problem, unless they don't like that I had this card last year - but I cancelled in late Nov.

Thanks again!

My application stayed "pending" for 4 days. I then tried the online chat....all they could do was tell me to call. When I called that agent couldn't see my application at all - even though I could still see it. I had to start over with a new application over the phone making sure the correct code was attached to the file. At the end she told me it would go to whatever dept reviews the applications. That kind of annoyed me since I was expecting an answer immediately. That was yesterday and today the new account shows online so it was approved. I also made sure to give her my aeroplan number so hopefully that doesn't get screwed up as well. I also hope this gets reported back to GCR correctly, though I have my doubts. Glad it's done - at least for now!

Mar 18, 2015, 2:13 pm

#2639

jerryhung

Join Date: Mar 2007

Posts: 4,784

Got a reply already, still have to call though, sigh...

Quote:

I have reviewed your account and can confirm that your Aeroplan membership number is not attached to your Aeroplan Visa account.

Please give us a call at 1-800-983-8472, 7am to 12am ET and a representative will be happy to assist you with having it linked. Please have your Aeroplan membership number with you when you call.

Mar 18, 2015, 2:32 pm

#2640

Clipper801

Join Date: Feb 2005

Posts: 7,156

Quote:

Originally Posted by jerryhung

Got a reply already, still have to call though, sigh...

This is pathetic customer service!

The agent should forward the request to TD Visa to have the Aeroplan no. added with instructions on how you can follow up if necessary.