And they wonder why people are confused about aeroplan vs altitude
Jul 30, 2013, 12:14 pm
#1
Original Poster
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
And they wonder why people are confused about aeroplan vs altitude
My wife just passed a 60k AQM threshold and got the email from Altitude notifying her to make a choice for her threshold gift on the Altitude website. As others have noted, there is no place to do so on the Altitude site, just a spot to monitor the delivery of your choice. So logically, she called Altitude to select her 1500AQM bonus. No luck, as she was then told that Altitude cannot do it, the Altitude website cannot do it, and she must call Aeroplan (for crossing an Altitude threshold!).
FWIW Aeroplan did actually process it (though with much hand holding).
Clear as mud.
FWIW Aeroplan did actually process it (though with much hand holding).
Clear as mud.
Jul 30, 2013, 12:22 pm
#2
Join Date: May 2013
Location: YYZ
Posts: 585
Yeah it's a stupid system, especially with this Distinction nonsense being added.
But then again, AP/AC are not exactly renowned for their technological expertise.
The only thing I like about AC is the matrix display of their fares. Everything else is gibberish. I still cannot understand why it takes up to a week for trip segments + miles to be credited.
But then again, AP/AC are not exactly renowned for their technological expertise.
The only thing I like about AC is the matrix display of their fares. Everything else is gibberish. I still cannot understand why it takes up to a week for trip segments + miles to be credited.
Jul 30, 2013, 2:36 pm
#3
Join Date: Apr 2004
Location: Ottawa
Programs: Cessna TTx Self-Fly
Posts: 2,982
Jul 30, 2013, 2:41 pm
#4
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
So Altitude is separate from Aeroplan but is administered by Aeroplan which has Distinction but is not to be confused with Altitude.
Jul 30, 2013, 2:54 pm
#5
Join Date: Aug 2011
Location: Richmond, BC
Programs: AC*SE
Posts: 8
Jul 30, 2013, 3:08 pm
#6
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
For AC flights, it almost always happens in 3 days (never less), which I gather is related to all transactions going through a Star clearing house to guard against doubling up in programs.
Jul 30, 2013, 3:26 pm
#7
Join Date: Feb 2013
Location: YEG
Programs: AC: Ac*A, , Nexus: Expired
Posts: 1,489
My wife just passed a 60k AQM threshold and got the email from Altitude notifying her to make a choice for her threshold gift on the Altitude website. As others have noted, there is no place to do so on the Altitude site, just a spot to monitor the delivery of your choice. So logically, she called Altitude to select her 1500AQM bonus. No luck, as she was then told that Altitude cannot do it, the Altitude website cannot do it, and she must call Aeroplan (for crossing an Altitude threshold!).
FWIW Aeroplan did actually process it (though with much hand holding).
Clear as mud.
FWIW Aeroplan did actually process it (though with much hand holding).
Clear as mud.
Jul 30, 2013, 3:43 pm
#8
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.666 Mobile Safari/534.8+)
As part of their 50$ million cost savings program they now ship the points from your destination to Montreal by ground instead of by air.
Originally Posted by fin 645
For AC flights, it almost always happens in 3 days (never less), which I gather is related to all transactions going through a Star clearing house to guard against doubling up in programs.
Jul 30, 2013, 6:56 pm
#9
Original Poster
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
Nice to know some things get fixed. Three weeks ago it was not possible. Confirmed with both the altitude and ap people.
Jul 30, 2013, 7:25 pm
#10
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,091
Jeesh. Get it right.
Jul 31, 2013, 4:19 am
#12
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
