SAme Day Airport Change
Dec 30, 2012, 11:19 am
#1
Original Poster
Join Date: Jan 2002
Location: YYZ
Posts: 1,146
SAme Day Airport Change
Just got off the phone with Sylvia in the YYZ concierge office. She insists that the same day airport change only applies in the exact same fare class is available. If not..you must pay the fare difference.
Tried to explain to her that this is not the case that this does not happen with same day change (ie collection of fare diff) but to no avail.
It is REALLY frustrating having to deal with AC staff right up to the concierge office that do not know or understand their own company policies. Really creates so much bad will towards Air Canada.
Tried to explain to her that this is not the case that this does not happen with same day change (ie collection of fare diff) but to no avail.
It is REALLY frustrating having to deal with AC staff right up to the concierge office that do not know or understand their own company policies. Really creates so much bad will towards Air Canada.
Dec 30, 2012, 11:47 am
#2
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,421
Just got off the phone with Sylvia in the YYZ concierge office. She insists that the same day airport change only applies in the exact same fare class is available. If not..you must pay the fare difference.
Tried to explain to her that this is not the case that this does not happen with same day change (ie collection of fare diff) but to no avail.
It is REALLY frustrating having to deal with AC staff right up to the concierge office that do not know or understand their own company policies. Really creates so much bad will towards Air Canada.
Tried to explain to her that this is not the case that this does not happen with same day change (ie collection of fare diff) but to no avail.
It is REALLY frustrating having to deal with AC staff right up to the concierge office that do not know or understand their own company policies. Really creates so much bad will towards Air Canada.
You were in the same calendar day not 24 hours right?
Dec 30, 2012, 12:19 pm
#3
Join Date: Apr 2011
Location: YEG
Posts: 3,717
I watched a concierge in YYC do it; she was able to exchange segment per segment; but I had 2 segments and new routing involved 3; so she had to issue a new ticket for the 3rd segment; code : SDCC (same day confirmed change).
I have had a concierge (for no fee
); ''exchange'' my ticket to confirm me 1 full day previouse on a YYZ-YUL ticket; as the same fare existed on the new flight.
By experience; YHZ/YYZ have been the worst when it comes to concierges either not knowing the rules or bending them in my favor (not that the second one can really be judged; but the first is a major piss off!) I had one YYZ concierge refuse to stand me by for the 00:15 flight YYZ-YOW (Which is the same day); so I had to go out to the normal check in line to have an agent do it and print me out a SBY boarding card to get thru security, as in his words (It is not allowed).
I have had a concierge (for no fee
); ''exchange'' my ticket to confirm me 1 full day previouse on a YYZ-YUL ticket; as the same fare existed on the new flight.By experience; YHZ/YYZ have been the worst when it comes to concierges either not knowing the rules or bending them in my favor (not that the second one can really be judged; but the first is a major piss off!) I had one YYZ concierge refuse to stand me by for the 00:15 flight YYZ-YOW (Which is the same day); so I had to go out to the normal check in line to have an agent do it and print me out a SBY boarding card to get thru security, as in his words (It is not allowed).
Dec 30, 2012, 1:19 pm
#5
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
I've had this fight so many times. You would think the Concierges would know this stuff - I always send them to http://www.aircanada.com/us/en/travelinfo/products_services.html - it says under same day changes "No additional charges for fare difference apply for changes made on the day of travel when flights are operated by Air Canada". I've had this fight so many times I have this bookmarked on my phone. I would send a note to customer relations about this.
Dec 30, 2012, 1:42 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
The rules are clearly stated on every ticket you buy. Here are mine for an international ticket.
They still won't believe you even when you show them!
Changes:
Prior to day of departure - Change fee per direction, per passenger, is $250 USD plus applicable taxes and any additional fare difference. Changes can be made up to 2 hours prior to departure.
Day of departure, at the airport - $100 CAD, per passenger, plus applicable taxes (no charge for fare difference) for same-day flights only.
Flights can only be used in sequence from the place of departure specified on the itinerary.
Prior to day of departure - Change fee per direction, per passenger, is $250 USD plus applicable taxes and any additional fare difference. Changes can be made up to 2 hours prior to departure.
Day of departure, at the airport - $100 CAD, per passenger, plus applicable taxes (no charge for fare difference) for same-day flights only.
Flights can only be used in sequence from the place of departure specified on the itinerary.
Dec 30, 2012, 2:31 pm
#7
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
,or concierges
.
Dec 30, 2012, 3:39 pm
#8
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
Dec 30, 2012, 6:15 pm
#10
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
Dec 30, 2012, 8:45 pm
#11
Join Date: Apr 2005
Location: Toronto
Programs: AC SE MM, Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,101
Mike
Dec 30, 2012, 9:42 pm
#12
Join Date: Dec 2010
Programs: AC E, BA Bronze, HHonors Gold
Posts: 208
SAme Day Airport Change
Earlier this year I had no problem doing a same day change flying back from LHR. Original booking included a stop in YHZ. I was able to get a seat in the direct flight to YUL. I just paid the $100 fee for the change. On top of that My upgrade cleared just before boarding 
Dec 31, 2012, 3:46 am
#13
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
I ran into this last week at YVR:
http://www.flyertalk.com/forum/air-c...trictions.html
Since you know the name of the concierge, a polite note to AC is in order.
http://www.flyertalk.com/forum/air-c...trictions.html
Just got off the phone with Sylvia in the YYZ concierge office. She insists that the same day airport change only applies in the exact same fare class is available. If not..you must pay the fare difference.
Tried to explain to her that this is not the case that this does not happen with same day change (ie collection of fare diff) but to no avail.
Tried to explain to her that this is not the case that this does not happen with same day change (ie collection of fare diff) but to no avail.
Dec 31, 2012, 6:14 am
#14
Join Date: Mar 2000
Location: Ottawa, Ontario
Programs: Marriott Ambassador
Posts: 431
I have a Related question but I don't want to start a new thread.
I am flying YOW-YYZ-FRA-DEL using Aeroplan in J.
The YOW to YYZ flight only leaves 1 hr for the connection which is fine in say, June, but not much room for error in January.
Please confirm my understanding that as long as there is any seat on the plane available, I can show up early in YOW and pay the same day change fee and fly earlier, should I wish to voluntarily add some buffer to maximize the likelihood that I will make my FRA connection.
I am flying YOW-YYZ-FRA-DEL using Aeroplan in J.
The YOW to YYZ flight only leaves 1 hr for the connection which is fine in say, June, but not much room for error in January.
Please confirm my understanding that as long as there is any seat on the plane available, I can show up early in YOW and pay the same day change fee and fly earlier, should I wish to voluntarily add some buffer to maximize the likelihood that I will make my FRA connection.
Dec 31, 2012, 6:35 am
#15
Join Date: Feb 2005
Posts: 7,156
They once told me because I was not SE, I was not entitled to the Concierge service until I reached YVR, on a YYZ-YVR-Asia trip (immediate connection at YVR) in Executive/Executive First because the YYZ-YVR segment was considered as "domestic". When I insisted that in that case, I would need the contact information of the Concierge in YVR. The agent then gave me the telephone no. and e-mail address of the Concierge in YVR to contact them myself. What a joke but the nice thing was that I now had both the tel. no. and e-mail address of the Concierge office in YVR, just in case for the next time.