Mrs. YVR and I were departing the YYZ transborder MLL this morning ~8am and we saw a pax and an MLL agent arguing with each other. At first I thought they were joking around, but as pax turned back to talk to her again agent came back and said something ~"I'm not going to engage you any further in this conversation."
Bit more back and forth, ending with pax saying ~"I'm Super Elite, and going to get you fired" and walking off in a storm.
The whole group of us going down the elevator were shaking our heads.
Seriously? I'm not even sure what this was about, and the lounge dragon could have been in the wrong, but there's another DYKWIA SE making the rest of us look bad.
I wonder if another FTer (SE) is thinking about starting a thread entitled "Lounge Dragon Behaving Badly at YYZ TB MLL..."
Could it also be that the SE was out of line and may have been traveling on a non-star airline and tried to push his way in ???? C'mon, we can't all be angels !!!!
Yes, there are agents that have quite an attitute and it's time for them to go but we all know that the customer is more 'n more demanding.
Programs: AC SE; AAdvantage Gold; Platinum Royal Ambassador
Posts: 1,052
each time if a passenger angrily finishes the line "I am a Super Elite, and ....", I doubt it is about entitlement issue that leads to this SE's mad behavior.
Regardless the AC is able to resolve your issue having you completely satisfied, no need to show "I am SE" attitude. Almost always the case the AC agent is fully aware you are SE, and could try (or pretend) help you.
This kind of conversation finish would make the two unpleasant parties with lasting unpleasant following times. I am sure I do not need that, even if my desire or wish has not been satified.
__________________ might have to fly more in 2013......
Programs: AC E75K HH:G National:E Fairmont:P SPG:G Amex:P
Posts: 1,118
Anyone who ends a conversation "I am going to get you fired" needs a 2x4 upside the head
Total ......., needs a major tuneup on how to act like a civilized human, there is not 2 sides to the story when you sink to personal threats against another person.
No need to shout. I wasn't picking a side at all... just pointing out exactly what you said in that there are always 2 sides....
For future reference, whenever you see one of those "big-grin-smily-faces" at the end of a sentence or remark, it often is there to denote whimsy or a joke of some kind.
Happy Holidays!
Last edited by YQMer; Dec 23, 12 at 6:21 pm..
Reason: Forgot my best wishes for the holidays.
Notwithstanding the fact that I am self-employed - when someone challenges me in a bullying type manner like the one described, I usually spell out my last name for them so they can get it right for whatever tirade/report/complaint they wish to make... This aforementioned guy needs to get a life...
Could it also be that the SE was out of line and may have been traveling on a non-star airline and tried to push his way in ???? C'mon, we can't all be angels !!!!
Yes, there are agents that have quite an attitute and it's time for them to go but we all know that the customer is more 'n more demanding.
Notwithstanding the fact that I am self-employed - when someone challenges me in a bullying type manner like the one described, I usually spell out my last name for them so they can get it right for whatever tirade/report/complaint they wish to make... This aforementioned guy needs to get a life...
Yeah, obviously being a jerk isn't the answer, but what is the best response when in a situation of dispute with AC staff? Walking away like a wimp may be appropriate, maybe not. Writing to CS afterwards might not solve the issue needing solving at the time. We have rights, and if we are right, what is the best effective way to get satisfaction?
I would think that if the MLL agent was clearly in the wrong, e.g. not allowing pax to guest someone in b/c they were on a different *A flight (not the same) then I would politely try to talk it through, and then just call the concierge and have them sort it out if I wasn't getting anywhere. Concierge is an SE privilege. Getting 1 AC employee fired per year b/c you don't like them is not.
No reason to behave like this, period. Also, one does not have to be SE to have this kind of attitude. Elite pax can also be entitled jerks : AC562 YVR–SFO turned back?
Yeah, obviously being a jerk isn't the answer, but what is the best response when in a situation of dispute with AC staff? Walking away like a wimp may be appropriate, maybe not. Writing to CS afterwards might not solve the issue needing solving at the time. We have rights, and if we are right, what is the best effective way to get satisfaction?
Do the equivalent of what peopel do on the phone by hanging up and phoning back. Leave that person and try someone else.
Yeah, obviously being a jerk isn't the answer, but what is the best response when in a situation of dispute with AC staff? Walking away like a wimp may be appropriate, maybe not. Writing to CS afterwards might not solve the issue needing solving at the time. We have rights, and if we are right, what is the best effective way to get satisfaction?
The most effective way to communicate is to calmly state your case without use of expletives, yelling or threats...
