AC.com Charges an Additional $25 for No Reason
Dec 10, 2012, 3:08 pm
#1
Original Poster
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
AC.com Charges an Additional $25 for No Reason
I just booked a transborder one-way to YYZ on AC.com for travel during the holidays. I've booked a million tickets on AC.com so I know the process pretty well.
Got the ticket purchased and selected preferred seats (I am SE).
Post-seat selection I get to the Itinerary screen and get this:
Note the $25 "Options" item on the right hand side... and yes, I'm sure I didn't purchase OMW, lounge access or insurance.
All my e-mails from AC, including the pre- and post-seat selection confirmations, quote the correct price.
I figure this is a bug displaying the preferred seat charge, while the underlying fees are not actually getting charged, but I'm not positive.
Any ideas?
Got the ticket purchased and selected preferred seats (I am SE).
Post-seat selection I get to the Itinerary screen and get this:
Note the $25 "Options" item on the right hand side... and yes, I'm sure I didn't purchase OMW, lounge access or insurance.
All my e-mails from AC, including the pre- and post-seat selection confirmations, quote the correct price.
I figure this is a bug displaying the preferred seat charge, while the underlying fees are not actually getting charged, but I'm not positive.
Any ideas?
Dec 10, 2012, 3:22 pm
#3
Join Date: Jan 2010
Location: Edmonton, Alberta
Programs: AC *E/PC Gold /BW Diamond/Hertz Gold Plus/SPG Gold/Marriot Silver/ TUMI Alpha
Posts: 1,470
I just booked a transborder one-way to YYZ on AC.com for travel during the holidays. I've booked a million tickets on AC.com so I know the process pretty well.
Got the ticket purchased and selected preferred seats (I am SE).
Post-seat selection I get to the Itinerary screen and get this:
Note the $25 "Options" item on the right hand side... and yes, I'm sure I didn't purchase OMW, lounge access or insurance.
All my e-mails from AC, including the pre- and post-seat selection confirmations, quote the correct price.
I figure this is a bug displaying the preferred seat charge, while the underlying fees are not actually getting charged, but I'm not positive.
Any ideas?
Got the ticket purchased and selected preferred seats (I am SE).
Post-seat selection I get to the Itinerary screen and get this:
Note the $25 "Options" item on the right hand side... and yes, I'm sure I didn't purchase OMW, lounge access or insurance.
All my e-mails from AC, including the pre- and post-seat selection confirmations, quote the correct price.
I figure this is a bug displaying the preferred seat charge, while the underlying fees are not actually getting charged, but I'm not positive.
Any ideas?
It shows you getting charged but in reality you won't be. Check your CC to double check.
A lot of people, including myself, have booked recently and have seen this and had heartattacks but AC knows about this AND your CC should be charge free.