AC, this can't just be bad luck. Twice returned to the gate. Engine issues. "Nuisance light" coming on issue.
After first time back to gate we were served our meals on the ground (and wine in plastic cups in J)and then meal service was interrupted, leaving quite a few PAX with half eaten dinners being taken away.
Now, more than two hours after scheduled departure, we are sitting at the gate a second time with no end in sight.
Amazing management at work.
And for this AC charges how much in scam fees? Sad sad state of affairs. Is someone trying to drive this airline into bankruptcy on purpose
I can't say it's painful as I am in J but its rather annoying and if this goes on I will miss my business meeting planned during my layover in London. I thought 5 hours is enough, but alas! Maybe not...
Yup. After five engine tests, half a dinner on the plane at the gate, two gate returns and three hours of waiting they cancelled and unceremoniously dumped us out of the airport. Missed my LHR customer meeting. If it weren't for the SE desk I would not have been able to arrange a reroute via HKG to my final destination his morning.
Handed us a form and said: call the number on the back. There won't be a hold time. Yea right! Thanks AC (management). I guess Avios wasn't needed.
Any decent airline would at least make an effort to serve their premium clients. Not here. Not this airline.
Yup. After five engine tests, half a dinner on the plane at the gate, two gate returns and three hours of waiting they cancelled and unceremoniously dumped us out of the airport. Missed my LHR customer meeting. If it weren't for the SE desk I would not have been able to arrange a reroute via HKG to my final destination his morning.
Handed us a form and said: call the number on the back. There won't be a hold time. Yea right! Thanks AC (management). I guess Avios wasn't needed.
Any decent airline would at least make an effort to serve their premium clients. Not here. Not this airline.
That’s why I buy On My Way for all my North American travel except when using Flight Pass. FP travellers are not allowed to buy OMW. Until recently, FP travellers are not even allowed to buy prepaid meal voucher. Go figure AC’s business logic or is it another AC IT issue?
Yup. After five engine tests, half a dinner on the plane at the gate, two gate returns and three hours of waiting they cancelled and unceremoniously dumped us out of the airport. Missed my LHR customer meeting. If it weren't for the SE desk I would not have been able to arrange a reroute via HKG to my final destination his morning.
Handed us a form and said: call the number on the back. There won't be a hold time. Yea right! Thanks AC (management). I guess Avios wasn't needed.
Any decent airline would at least make an effort to serve their premium clients. Not here. Not this airline.
But then, seems like the SE desk did take care of you?
But then, seems like the SE desk did take care of you?
It was a full time adventure lasting numerous phone calls and a trip to ticketing from 130 am til 700. Yes it got done but I wouldn't call it amazing customer service. In the end they coulda even print my ticket without deleting some onward sectors which I now have to fix somehow on arrival in Asia!
It definitely lost me a full nights sleep. That's not pleasant nor necessary.
Good service would have been. " We'll call you at six am with a new file and please enjoy your short night. Here is a taxi voucher and breakfast coupon. Thanks. "
But then, seems like the SE desk did take care of you?
Unless you are SE, non-status or P or E revenue J passengers will not have access to the SE reservation line. They will also not have the contact info of the Concierge.
Unless you are SE, non-status or P or E revenue J passengers will not have access to the SE reservation line. They will also not have the contact info of the Concierge.
AC does not see these as "premium clients," presumably?
But BTW international J customers are supposed to have concierge access. Admittedly no easy contact info. And admittedly it's not so clear if concierges really care about them.
AC does not see these as "premium clients," presumably?
But BTW international J customers are supposed to have concierge access. Admittedly no easy contact info. And admittedly it's not so clear if concierges really care about them.
Sigh. This is the problem with AC and AE. It has been discussed many times here before.
At this thread, someone was thinking of doing a MR for <$1,300 all-in to get 20,000 Status Miles to be SE next year.
The definition of "premium customers" obviously has a different meaning in AC's vocabulary.
A discount Executive First roundtrip ticket from YYZ to Asia easily costs $7,000 or more and the poor chap only gets about the same # of Status Miles. Should this member make 5 trips instead for about the same $ to be SE?
