superelite@aircanada.ca

[Dorian]

I'm in a VERY remote place right now so I email the Superelite desk (or so I thought) with a seat assignment request.

Response says they can't help with Flight Pass seat assignments so to call in....


Reply was from "Customer Service Agent - Aeroplan"



...?

[TelFunku]

concierge-yvr@aircanada.ca maybe?

[YYZC2]

I have yet to ascertain what the people that work that e-mail address ARE authorized to do...

[Sveiks]

I've been in the same situation as you too...had to call them via Skype.

PM me if you need someone to call from Canada for you.

[hearna]

Originally Posted by TelFunku

concierge-yvr@aircanada.ca maybe?

Have always wondered, is this the email adress for every concierge station?

IE, ottawa would simply be concierge-yow@aircanada.ca?

[Clipper801]

As you have access to e-mail, presumably you have access to the Internet.

You should be able to change your seat by using your PNR via the Manage My Booking function. Not via FP.

I assume that you have meant the "preferred seats". It was not possible previously but more recently, I have been able to do so.

You have to complete your FP booking via the FP page. Then use the Manage My Booking function to pull up your booking to change your initial seat selection.

[jarusoba]

That address is manned by AP, not AC.

[jarusoba]

Originally Posted by Dorian

I'm in a VERY remote place right now so I email the Superelite desk (or so I thought) with a seat assignment request.

Can't be THAT remote. You have internet!

Skype them!

[Mauricio23]

Originally Posted by Clipper801

You should be able to change your seat by using your PNR via the Manage My Booking function. Not via FP.

That would only work if the original booking was made on aircanada.com (despite all claims to the contrary). I currently have tickets booked with a travel agent and with an AC telephone operator, and had to call in for seat assignments in both cases.

[yvr76]

Originally Posted by jarusoba

Can't be THAT remote. You have internet!

Skype them!

You can also use Google Chat in Gmail to call, and it's free to North America (enable outbound calling in Settings -> Chat).

[jarusoba]

Originally Posted by yvr76

You can also use Google Chat in Gmail to call, and it's free to North America (enable outbound calling in Settings -> Chat).

Are you sure about this?

When I call from Asia, I need to use a N American proxy to get free calls with Gmail.

[yvr76]

Originally Posted by jarusoba

Are you sure about this?

When I call from Asia, I need to use a N American proxy to get free calls with Gmail.

Interesting. No, I didn't realize they restricted it via IP address. I've only tried this when in the States & PR from hotel rooms.

[jonnyow]

Skype lets you call toll-free North American numbers for free.

But if OP is in a remote place, the internet might well not be fast enough to support VOIP. I certainly remember having to email family to call airlines for me when I've been backpacking in, say, India, where in some villages you could sometimes find an internet café with slow connections not good enough to make Skype calls from.

[Dorian]

Originally Posted by jarusoba

Can't be THAT remote. You have internet!

Skype them!

You don't travel much do you?

I'm on the equivalent of 56k dialup.

[jlisi984]

Can't be remote! I'm in EVN and have 3G & wifi and intl calling!!