AC Onboard Compensation
Apr 23, 2014, 9:58 am
#48
Suspended
Join Date: Feb 2014
Location: YUL/YVR/HKG
Programs: S100KMM,SPG Platinum,Fairmont Platinum
Posts: 514
Nov 3, 2014, 7:45 pm
#49
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Here are the compensations I got in the last few years in chronological order:
failed IFE on a 15 hours flight in J: $200 voucher
failed IFE on a 4 hours flight in J: $150 voucher
another failed IFE on a 15 hours flight in J: 5% off next travel
failed pod on a 15 hours flight in J: $5% off next travel
response to medical emergency: 20,000 status miles.
failed IFE on a 15 hours flight in J: $200 voucher
failed IFE on a 4 hours flight in J: $150 voucher
another failed IFE on a 15 hours flight in J: 5% off next travel
failed pod on a 15 hours flight in J: $5% off next travel
response to medical emergency: 20,000 status miles.
Mr. YVR (S100K, paid Z fare) - $100
Mrs. YVR (E35K, Aeroplan reward) - $100
I guess something is better than nothing, but on a $6000 fare, I guess I was hoping for that $200 voucher or a 15% off code.
Nov 3, 2014, 9:41 pm
#50
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Feb 5, 2015, 5:19 am
#51
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
I had a malfunctioning IFE on a YYZ-LAX flight recently, and got 2000 miles for the trouble.
No notification or anything of that sort; happened to stumble upon it as I was doing my monthly mileage balance check/toaster research.
No notification or anything of that sort; happened to stumble upon it as I was doing my monthly mileage balance check/toaster research.
Feb 5, 2015, 8:46 am
#53
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Another pax had a defunct IFE from YYZ to YYC (I was in J) FA asked if anyone would be so kind to switch. I offered as it was also an aisle seat 5000 miles.
Feb 5, 2015, 9:16 am
#54
Join Date: Sep 2014
Location: YOW, previously YYT
Programs: AC E50K, Fairmont Plat, NEXUS
Posts: 390
I've had a broken IFE from YVR to YWG in J, and they offered me 2000 miles and a $50 AC gift card.
Feb 5, 2015, 9:25 am
#55
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
And yes, she was. AND - I got to sit in front of Bruce C. from Dragon's Den (mainly the reason I switched in the first place. Got his autograph too - I know, tacky)
Feb 5, 2015, 9:30 am
#56
Join Date: Sep 2014
Location: YOW, previously YYT
Programs: AC E50K, Fairmont Plat, NEXUS
Posts: 390
Wait, you got a gift card out of it too? I mean, I'll take the 5000, but I've never seen/read anyone who got a gift card? Maybe it's just me.
And yes, she was. AND - I got to sit in front of Bruce C. from Dragon's Den (mainly the reason I switched in the first place. Got his autograph too - I know, tacky)
And yes, she was. AND - I got to sit in front of Bruce C. from Dragon's Den (mainly the reason I switched in the first place. Got his autograph too - I know, tacky)
Win-win situation for you overall! You should have asked for a selfie for ultimate tackiness.
Feb 5, 2015, 10:55 am
#57
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
It would have been nice to get 5000 miles and a gift card, but it's good enough for a short-ish flight. What I didn't mention to the AC customer service was that I slept most of the flight anyway, so I didn't miss much. 
Apr 21, 2015, 12:55 am
#58
Join Date: Jun 2004
Programs: UA-1K, AA-Gold, H GP-LIfeTime Diamond
Posts: 819
Looks like not much changed......
Few years back the entire plane's IFE was out of the order and we each rec'd a 5% off base fare coupon going to HKG. What a joke!
Last Nov, z-fare with broken business class seat unable to recline from HKG to YVR. Waited 2 months for their email reply (they must be very busy!) and the offer was only CAD$500 travel cert. I was very disappointed at this "goodwill", but after reading this, I think I did better than others.
Last Nov, z-fare with broken business class seat unable to recline from HKG to YVR. Waited 2 months for their email reply (they must be very busy!) and the offer was only CAD$500 travel cert. I was very disappointed at this "goodwill", but after reading this, I think I did better than others.
Apr 21, 2015, 7:34 am
#60
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Sometimes they offer them, but if they don't, I just politely ask for a form.
Which reminds me, I filled one out on Feb 20, and still haven't received a reply. Sigh, nothing ever changes at AC.
Which reminds me, I filled one out on Feb 20, and still haven't received a reply. Sigh, nothing ever changes at AC.