AC Onboard Compensation
Nov 9, 2012, 8:35 am
#31
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,822
Good grief. I never ask for miles. Always ask for cash on those green forms. I have never received less than $50 and often $75-100. Once for a broken seat on an int'l flight, I got $500.
You can buy miles from AC for $0.03, so 1000 miles is $30 if you were buying them, which no one in their right mind would do.
OP, this compensation is completely inadequate and a slap in the face for the discomfort you endured.
yvr76, the green form states what the problem is.
You can buy miles from AC for $0.03, so 1000 miles is $30 if you were buying them, which no one in their right mind would do.
OP, this compensation is completely inadequate and a slap in the face for the discomfort you endured.
yvr76, the green form states what the problem is.
Years ago, AC gave out dry cleaning credits.
Nov 9, 2012, 10:02 am
#32
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
You can get 25,000 or more miles by signing up for a credit card where fees are waived for the first year. i.e. You can get 25K miles for $0.
Gives you an idea of how much AC's 1000 mile offer is worth in this case.
Gives you an idea of how much AC's 1000 mile offer is worth in this case.
Nov 9, 2012, 11:49 am
#33
Join Date: Dec 2006
Location: YEG
Posts: 3,925
If I had some water spilled on me, I'd ask for a towel (but I'd accept anything offered).
If something like orange juice was spilled on me... that's another matter. I often don't bring more than the exact clothes I'll need on short trips, and for me, the inconvenience of getting something (even a t-shirt) cleaned is worth more than the cost of it.
If something like orange juice was spilled on me... that's another matter. I often don't bring more than the exact clothes I'll need on short trips, and for me, the inconvenience of getting something (even a t-shirt) cleaned is worth more than the cost of it.
Nov 9, 2012, 4:59 pm
#34
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,822
A 1,000 AE non status miles bonus is zip all. I would never accept that.
Mind you UAL gets away with 500 miles bonus when things go terribly wrong and most suckers accept that as something good. But you have to be a UAL MP member which I am not and hence on recent flights from IAD to PEK in J, where I had problems I got zip all from UAL.
Dec 5, 2012, 3:13 pm
#36
Join Date: Jan 2007
Programs: AC, SWA, AA, NWA, EVA
Posts: 359
I had a recent flight in J and we lost the video. I was compensated with a 5% discount coupon.
Years ago, I was on a Pan Am coach flight and the FA dropped an entire tray of lemonade on me. Things happen, so I didn't ...... The other FAs said I should ask to go to first class. I didn't push for first class, but I got a nice bottle of wine and had lots of entertainment while the FA that dropped the tray was demonstrating to me that club soda was like dry cleaning, as the other FAs passed by and made a series of risque jokes while I was scrubbed.
Years ago, I was on a Pan Am coach flight and the FA dropped an entire tray of lemonade on me. Things happen, so I didn't ...... The other FAs said I should ask to go to first class. I didn't push for first class, but I got a nice bottle of wine and had lots of entertainment while the FA that dropped the tray was demonstrating to me that club soda was like dry cleaning, as the other FAs passed by and made a series of risque jokes while I was scrubbed.
Dec 5, 2012, 5:05 pm
#37
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
I had a recent flight in J and we lost the video. I was compensated with a 5% discount coupon.
Years ago, I was on a Pan Am coach flight and the FA dropped an entire tray of lemonade on me. Things happen, so I didn't ...... The other FAs said I should ask to go to first class. I didn't push for first class, but I got a nice bottle of wine and had lots of entertainment while the FA that dropped the tray was demonstrating to me that club soda was like dry cleaning, as the other FAs passed by and made a series of risque jokes while I was scrubbed.
Years ago, I was on a Pan Am coach flight and the FA dropped an entire tray of lemonade on me. Things happen, so I didn't ...... The other FAs said I should ask to go to first class. I didn't push for first class, but I got a nice bottle of wine and had lots of entertainment while the FA that dropped the tray was demonstrating to me that club soda was like dry cleaning, as the other FAs passed by and made a series of risque jokes while I was scrubbed.
Dec 6, 2012, 7:43 pm
#38
Join Date: Jan 2004
Location: YOW
Programs: AC down to Orange lol, Marriott Silver?
Posts: 3,217
Damn, I had an FA bump into my arm and spilled drink on me and they were going to write it up but I was almost home anyway so did not ask for compensation and told them it was fine. I guess I snoozed and I lost lol
Dec 6, 2012, 8:01 pm
#39
Join Date: Jan 2007
Programs: AC, SWA, AA, NWA, EVA
Posts: 359
I was on a bereavement flight one time and fell asleep on the morning leg to my destination after a redeye flight. We hit turbulence and I jerked awake and tossed my drink (non-alcoholic) on the fellow next to me. He was visably upset and I after I apologized and let him set for a while, I reached into my wallet and pulled out a $20 as compensation for his dry cleaning. He immediately became more civil and friendly and would not take the money. He told me he learned a long time ago not to wear his finest clothes on an airplane because - things happen!
Dec 6, 2012, 9:27 pm
#40
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
I was on a bereavement flight one time and fell asleep on the morning leg to my destination after a redeye flight. We hit turbulence and I jerked awake and tossed my drink (non-alcoholic) on the fellow next to me. He was visably upset and I after I apologized and let him set for a while, I reached into my wallet and pulled out a $20 as compensation for his dry cleaning. He immediately became more civil and friendly and would not take the money. He told me he learned a long time ago not to wear his finest clothes on an airplane because - things happen!
Dec 7, 2012, 8:24 am
#41
Original Poster
Join Date: Jan 2011
Location: Toronto
Posts: 21
For the sake of following up on a thread I started. I brought my complaint through the traditional channels and as suggested here, and after a couple weeks wait received a reply which suggested that the compensation offered (first 1,000 miles, then 15% coupon) was within parameters, was final, and that any further correspondence would not change that. I decided to email Calvin Rovinescu to let the executive office know my displeasure, and received a personal and prompt reply from one of his associates. Final compensation included both miles (+5k more) and a coupon. Disappointed it required this much effort to get proper attention, but I do feel satisfied.
Dec 7, 2012, 9:16 am
#42
Join Date: Jun 2008
Location: YYT
Programs: Altitude SEMM
Posts: 412
Received a blue card for a flight on November 2 on which the IFE was not working. However, the link provided on the card (http://www.aircanada.com/customerrelations/service) no longer seems to be working. Is there another link that works?
Dec 7, 2012, 11:52 am
#43
Join Date: Dec 2008
Posts: 4,519
Received a blue card for a flight on November 2 on which the IFE was not working. However, the link provided on the card (http://www.aircanada.com/customerrelations/service) no longer seems to be working. Is there another link that works?
http://help-aircanada.com/aircanada/...p_sid=1RINX9dl
Dec 7, 2012, 12:11 pm
#44
Join Date: Jun 2008
Location: YYT
Programs: Altitude SEMM
Posts: 412
I just click on your link and it re-direct me to the following
http://help-aircanada.com/aircanada/...p_sid=1RINX9dl
http://help-aircanada.com/aircanada/...p_sid=1RINX9dl
Dec 7, 2012, 2:20 pm
#45
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
For the sake of following up on a thread I started. I brought my complaint through the traditional channels and as suggested here, and after a couple weeks wait received a reply which suggested that the compensation offered (first 1,000 miles, then 15% coupon) was within parameters, was final, and that any further correspondence would not change that. I decided to email Calvin Rovinescu to let the executive office know my displeasure, and received a personal and prompt reply from one of his associates. Final compensation included both miles (+5k more) and a coupon. Disappointed it required this much effort to get proper attention, but I do feel satisfied.