AC Onboard Compensation
Nov 7, 2012, 2:43 pm
#16
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,106
Air Canada is very cheap with compensation in general. In my opinion, it is one of the worst things about them as an airline.
I think something in the 10,000 to 25,000 miles range would have been more suitable - and you probably wouldn't have been prompted to ask the question you did.
I think something in the 10,000 to 25,000 miles range would have been more suitable - and you probably wouldn't have been prompted to ask the question you did.
Nov 7, 2012, 3:26 pm
#17
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
By way of comparison, I recently complained about poor advice I received about the ability to do same-day change on a TATL flight (spent a bunch of time at the airport/on the phone with various people who were of absolutely no benefit/help--including a Concierge(?!)) and got 1,000 non-status miles.
In addition, I had a broken pod seat (needed to be manually adjusted--was given the green form) and am still waiting to see what they'll give. I put in for the future travel credit instead of the miles--happy to have done so now, since the miles are really not worth much anymore anyway, and likely wouldn't have gotten very many based what folks are saying in this post.
To the OP, I would suggest going back and at least asking to be reimbursed for the cleaning. Not sure that receipts are necessary, but just tell them what a reasonable amount would be and I think it should be settled without too much issue.
In addition, I had a broken pod seat (needed to be manually adjusted--was given the green form) and am still waiting to see what they'll give. I put in for the future travel credit instead of the miles--happy to have done so now, since the miles are really not worth much anymore anyway, and likely wouldn't have gotten very many based what folks are saying in this post.
To the OP, I would suggest going back and at least asking to be reimbursed for the cleaning. Not sure that receipts are necessary, but just tell them what a reasonable amount would be and I think it should be settled without too much issue.
Nov 7, 2012, 5:00 pm
#19
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Good grief. I never ask for miles. Always ask for cash on those green forms. I have never received less than $50 and often $75-100. Once for a broken seat on an int'l flight, I got $500.
You can buy miles from AC for $0.03, so 1000 miles is $30 if you were buying them, which no one in their right mind would do.
OP, this compensation is completely inadequate and a slap in the face for the discomfort you endured.
yvr76, the green form states what the problem is.
You can buy miles from AC for $0.03, so 1000 miles is $30 if you were buying them, which no one in their right mind would do.
OP, this compensation is completely inadequate and a slap in the face for the discomfort you endured.
yvr76, the green form states what the problem is.
Nov 7, 2012, 6:21 pm
#20
Join Date: Aug 2010
Location: YYJ
Programs: AC 100KSE
Posts: 272
Good grief. I never ask for miles. Always ask for cash on those green forms. I have never received less than $50 and often $75-100. Once for a broken seat on an int'l flight, I got $500.
You can buy miles from AC for $0.03, so 1000 miles is $30 if you were buying them, which no one in their right mind would do.
OP, this compensation is completely inadequate and a slap in the face for the discomfort you endured.
yvr76, the green form states what the problem is.
You can buy miles from AC for $0.03, so 1000 miles is $30 if you were buying them, which no one in their right mind would do.
OP, this compensation is completely inadequate and a slap in the face for the discomfort you endured.
yvr76, the green form states what the problem is.
Nov 8, 2012, 10:38 am
#23
Join Date: Oct 2008
Programs: AC*SE HHgold
Posts: 167
Here are the compensations I got in the last few years in chronological order:
failed IFE on a 15 hours flight in J: $200 voucher
failed IFE on a 4 hours flight in J: $150 voucher
another failed IFE on a 15 hours flight in J: 5% off next travel
failed pod on a 15 hours flight in J: $5% off next travel
response to medical emergency: 20,000 status miles.
It seems that AC is not giving out voucher but 5% discount now.
failed IFE on a 15 hours flight in J: $200 voucher
failed IFE on a 4 hours flight in J: $150 voucher
another failed IFE on a 15 hours flight in J: 5% off next travel
failed pod on a 15 hours flight in J: $5% off next travel
response to medical emergency: 20,000 status miles.
It seems that AC is not giving out voucher but 5% discount now.
Nov 8, 2012, 2:34 pm
#25
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Nov 8, 2012, 10:20 pm
#26
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Nov 8, 2012, 11:07 pm
#27
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
This is awesome. You guys get 3,000 miles for no inflight entertainment? I am deaf so I don't have any inflight entertainment, ever, on AC. I should start filing those cards! Maybe they would start buying the rights to captions that already exist for the shows they play.
I usually put the map on but several times (including TATL) even that's crapped out on me. Never occurred to ask for compensation. Hmmm
I usually put the map on but several times (including TATL) even that's crapped out on me. Never occurred to ask for compensation. Hmmm
Nov 8, 2012, 11:37 pm
#28
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Back in 2009 I flew SYD-YVR in J on a reward ticket. I was SE at the time. The SD accidentally spilled a drink on me.
AC reimbursed me for my cleaning expenses (cheque) and an eMCO for future travel (can't remember if it was $100 or $200).
AC reimbursed me for my cleaning expenses (cheque) and an eMCO for future travel (can't remember if it was $100 or $200).
Nov 9, 2012, 12:40 am
#29
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,314
If something like orange juice was spilled on me... that's another matter. I often don't bring more than the exact clothes I'll need on short trips, and for me, the inconvenience of getting something (even a t-shirt) cleaned is worth more than the cost of it.
Nov 9, 2012, 2:35 am
#30
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
As YQMer said, it's not cash but a travel credit. You can apply it to any flight in the future. I used the term "cash" loosely as opposed to "points". All green forms have the choice of both, and there is only one green form as far as I know.