Some updates about changes on aircanada.com this week
Oct 19, 2012, 3:09 pm
#1
No longer with Air Canada
Original Poster
Join Date: Dec 2011
Posts: 88
Some updates about changes on aircanada.com this week
Hi everyone
Early last Tuesday morning, we completed a technical release to aircanada.com which introduced some changes (along with one or two unexpected glitches) that have raised a lot of questions.
Some items that we want to clarify for all of you:
This is an update as to where we’re at right now. Should anyone identify additional discrepancies, don’t hesitate to identify them to us via PM and we will review them.
Have a great weekend.
Early last Tuesday morning, we completed a technical release to aircanada.com which introduced some changes (along with one or two unexpected glitches) that have raised a lot of questions.
Some items that we want to clarify for all of you:
- Introduction of Tango fares on flights between Canada and Europe, Israel & South America. We introduced Tango fares to these markets on October 16, expanding upon a change we made last year to introduce these fares on flights between Canada and Asia & Australia. With the introduction of Tango fares on these markets, we have also transitioned booking classes T, L and K from Tango Plus to Tango on all international flights between Canada and Europe, Israel, South America, Asia & Australia. Note that booking classes T, L and K will remain Tango Plus for flights within Canada, or between Canada and the United States & Sun markets (Mexico, the Caribbean & Central America).
- Maintaining your upgrade and mileage accumulation eligibility for reservations prior to October 16. With this change, in order to maintain your eUpgrade eligibility, the international reservations (including any connecting segments) of Air Canada Elite and Super Elite members booked in classes T, L and K prior to October 16 were rebooked into a Tango Plus class. Note that this rebooking should be completed by the end of the weekend. Additionally, all Air Canada Top Tier and Aeroplan members will earn 100% Status Miles for these international reservations made prior to October 16.
- Introduction of Tango fares on flights between Canada and the United States. We have introduced Tango fares to the U.S. at even more competitive price points; however, these fares are only available on leisure markets (as pointed out, mostly for travel to Florida, Hawaii and Las Vegas). We have been double-checking to ensure that fares have not been incorrectly filed on other markets, and it appears that everything is working as expected. Note that, in an improvement versus today, Tango fares on flights between Canada and the United States will earn 50% Status Miles, as opposed to 25% non-status Aeroplan Miles.
- Issues with our Display Fares Eligible for Upgrade Feature. With the introduction of these changes, the Display Upgrade Eligible Fares feature was inadvertently impacted. We are still encountering some issues with this feature which we are working to fix as soon as possible. In the meantime, however, as always, if you are eligible to upgrade from any Tango Plus fare based on the Top Tier status you hold, you can book with confidence on aircanada.com knowing that any fare you pick in the Tango Plus column will be eligible for an upgrade with eUpgrade Credits, even without using the Display Upgrade Eligible Fares feature.
- Changes to Latitude fares. One of the changes that was introduced this week on aircanada.com was the removal of our special, web-only Latitude fares. Based on your feedback, we will be reintroducing them from early next week. In the meantime, later today you can expect to see Latitude fares in price ranges to which you are more accustomed in key markets so that you do not need to wait until Monday for new reservations.
Have a great weekend.
Oct 19, 2012, 3:36 pm
#2
Join Date: Jun 2011
Location: YYC; would like to return to living in SIN (or PER)
Programs: SQ KF, QFF
Posts: 287
Hi everyone
Early last Tuesday morning, we completed a technical release to aircanada.com which introduced some changes (along with one or two unexpected glitches) that have raised a lot of questions.
Some items that we want to clarify for all of you:
Early last Tuesday morning, we completed a technical release to aircanada.com which introduced some changes (along with one or two unexpected glitches) that have raised a lot of questions.
Some items that we want to clarify for all of you:
- Introduction of Tango fares on flights between Canada and Europe, Israel & South America. We introduced Tango fares to these markets on October 16, expanding upon a change we made last year to introduce these fares on flights between Canada and Asia & Australia. With the introduction of Tango fares on these markets, we have also transitioned booking classes T, L and K from Tango Plus to Tango on all international flights between Canada and Europe, Israel, South America, Asia & Australia. Note that booking classes T, L and K will remain Tango Plus for flights within Canada, or between Canada and the United States & Sun markets (Mexico, the Caribbean & Central America).
- [*]
- [*]
TB-ES
Oct 19, 2012, 3:41 pm
#3
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Well luckily we all have our own voice here on FT.
I do not echo the above comments and thank you for committing to re-instating web discounted Latitude. This was the only logical move IMO.
Dorian
I do not echo the above comments and thank you for committing to re-instating web discounted Latitude. This was the only logical move IMO.
Dorian
Oct 19, 2012, 3:56 pm
#4
Join Date: Jun 2011
Location: YYC; would like to return to living in SIN (or PER)
Programs: SQ KF, QFF
Posts: 287
And if you support the introduction of Tango fares to all international destinations, well then, all I can say is that I don't echo those comments.
TB-ES
Oct 19, 2012, 3:59 pm
#5
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Suum cuique. I've no doubt that the web-discounted Latitude may be useful to some; it doesn't affect me or my choices at all. Still, AC does deserve some (limited) credit for responding to customer feedback.
And if you support the introduction of Tango fares to all international destinations, well then, all I can say is that I don't echo those comments.
TB-ES
And if you support the introduction of Tango fares to all international destinations, well then, all I can say is that I don't echo those comments.
TB-ES
Oct 19, 2012, 4:11 pm
#6
No longer with Air Canada
Original Poster
Join Date: Dec 2011
Posts: 88
Hi again,
We'll be posting the following notice concerning our Display Fares Eligible for Upgrade Feature on Aircanada.com later this evening. It further clarifies the steps that our Top Tier members need to take to book upgradeable fares.
Air Canada Super Elite and Elite members continue to be eligible to use their eUpgrade Credits when purchasing any Tango Plus booking class on all eligible Air Canada flights, regardless of what results appear when using the Display Fares Eligible for an Upgrade tool.
Air Canada Prestige members continue to be eligible to use their eUpgrade Credits with all Tango Plus booking classes for travel within Canada, and between Canada and the United States & Sun destinations, and from Tango Plus (M class) for international destinations. Air Canada Prestige members should ensure they are booking an eligible booking class when reviewing their Flight Details page.
We apologize for any inconvenience and are working to restore this feature as soon as possible.
We'll be posting the following notice concerning our Display Fares Eligible for Upgrade Feature on Aircanada.com later this evening. It further clarifies the steps that our Top Tier members need to take to book upgradeable fares.
Air Canada Super Elite and Elite members continue to be eligible to use their eUpgrade Credits when purchasing any Tango Plus booking class on all eligible Air Canada flights, regardless of what results appear when using the Display Fares Eligible for an Upgrade tool.
Air Canada Prestige members continue to be eligible to use their eUpgrade Credits with all Tango Plus booking classes for travel within Canada, and between Canada and the United States & Sun destinations, and from Tango Plus (M class) for international destinations. Air Canada Prestige members should ensure they are booking an eligible booking class when reviewing their Flight Details page.
We apologize for any inconvenience and are working to restore this feature as soon as possible.
Oct 19, 2012, 4:41 pm
#9
Join Date: Dec 2008
Posts: 4,519
Thanks for the summary and the info.
I hope AC Management will strongly consider providing information before they are introduce next time.
Oct 19, 2012, 4:52 pm
#10
Join Date: Aug 2009
Location: YQR
Programs: NEXUS; alas, no status anymore.
Posts: 1,181
Just to clarify for those of us in cities without direct AC US flights, the Canadian connecting flights in Tango class are non-status, 25%-mile-earning flights, so e.g. if I fly YQR-YYZ-MCO, I get one status segment, 25% miles on the YQR-YYZ segment and 50% status miles on the YYZ-MCO segment.
I sure hope Air Canada plans for these fares to be lower-priced than United, otherwise it will make far more sense to fly UA and get 100% status miles on both segments. (Ironically, my AC*P status gives me better benefits on UA than it does on AC, e.g. early boarding. It's true that I can't upgrade to better seats for free but I seem to get for-cost upgrades offered more often now that I have status, and the prices are always pretty reasonable (e.g. $99 DEN-LAS last May at check-in, $297 return DEN-SAN for next February offered at purchase).
I have no problems with any of these changes *if* Tango fares are cheaper than superior competitive offerings and equally priced or cheaper to similar competitive offerings. Right now, United's Canada-US and Canada-International flights are superior in benefits and we'll see soon how the fares pan out.
I sure hope Air Canada plans for these fares to be lower-priced than United, otherwise it will make far more sense to fly UA and get 100% status miles on both segments. (Ironically, my AC*P status gives me better benefits on UA than it does on AC, e.g. early boarding. It's true that I can't upgrade to better seats for free but I seem to get for-cost upgrades offered more often now that I have status, and the prices are always pretty reasonable (e.g. $99 DEN-LAS last May at check-in, $297 return DEN-SAN for next February offered at purchase).
I have no problems with any of these changes *if* Tango fares are cheaper than superior competitive offerings and equally priced or cheaper to similar competitive offerings. Right now, United's Canada-US and Canada-International flights are superior in benefits and we'll see soon how the fares pan out.
Oct 19, 2012, 5:06 pm
#12
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
Oct 19, 2012, 5:18 pm
#13
Join Date: Jan 2011
Location: YVR
Programs: BA Gold, HH Diamond, Bonvoy Gold
Posts: 81
Oct 19, 2012, 5:24 pm
#14
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
The move to new Latitude pricing was the stupidest move AC could make. I guess they forgot to take real competition into account.
You've seen the writing.
Oct 19, 2012, 5:29 pm
#15
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Haven't rebooked me yet either.
Sort of reminds me of the abusive spouse asking the other back - they WILL do it again, just as they have in the past... repeatedly.
Sort of reminds me of the abusive spouse asking the other back - they WILL do it again, just as they have in the past... repeatedly.