Sign up for speedpass and earn 1500 points
Mar 3, 2013, 12:37 pm
#62
Join Date: Mar 2010
Location: PVR
Programs: Aeroplan, Alaska Airlines
Posts: 420
I called sometime around Nov and was told they were going to come after Dec 31 (since that date is mentioned on the insert). I decided to give it one more call today. They tried to get me to call esso, and then aeroplan but I kept saying it was their promotion. I was put on hold for a long time and the agent found the promotion and found out I never got it. She said I'll be getting them on my March statement so we'll see. It sounded convincing this time - but it is a huge pain dealing with anything with CIBC.
Mar 3, 2013, 1:12 pm
#63
Join Date: Dec 2011
Location: West
Posts: 3,357
I called sometime around Nov and was told they were going to come after Dec 31 (since that date is mentioned on the insert). I decided to give it one more call today. They tried to get me to call esso, and then aeroplan but I kept saying it was their promotion. I was put on hold for a long time and the agent found the promotion and found out I never got it. She said I'll be getting them on my March statement so we'll see. It sounded convincing this time - but it is a huge pain dealing with anything with CIBC.
Mar 7, 2013, 10:43 am
#64
Join Date: Aug 2007
Programs: Aeroplan
Posts: 600
I too called Aeroplan and they had me call Esso. When I did that the Esso agent was quick to tell me that Esso had a lot of calls about the issue and that it was in fact Esso's problem. She told me she had done a number of the requests and then she filled out the information she needed to award the points. They appeared in my AE account quickly.
Mar 13, 2013, 11:32 am
#65
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,532
I saw the 1300 bonus miles post today (dated March 12). It looks like a manual adjustment, probably from Esso. I'm not sure who got the ball rolling as I mentioned I called all 3 companies involved multiple times.
Unfortunately for CIBC I cancelled my Aerogold in protest a few weeks ago when they tried to pass the buck a third time on me
Unfortunately for CIBC I cancelled my Aerogold in protest a few weeks ago when they tried to pass the buck a third time on me
