Sign up for speedpass and earn 1500 points
Sep 19, 2012, 9:49 pm
#31
Join Date: Dec 2011
Location: West
Posts: 3,357
I had a tag a couple of years ago but haven't used it for that length of time. I got a new one, registered my visa with it (this card was not registered with the old one). I had to set everything up as new but all I've gotten so far is 40 miles for a "profile update" and it's been a few weeks.
Did you make a transaction?
Sep 20, 2012, 12:52 pm
#33
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,607
Oct 3, 2012, 9:59 am
#35
Join Date: Jan 2008
Location: YYZ
Posts: 369
I got the 200 points. CIBC claims that I will get the 1,500 after my statement date.
I only have the Aerogold Infinite card because there was no annual fee and they were giving 15K points. If I don't get the full amount I will cancel the card as I don't typically use it and already have a an Avion and Amex Gold rewards card.
I only have the Aerogold Infinite card because there was no annual fee and they were giving 15K points. If I don't get the full amount I will cancel the card as I don't typically use it and already have a an Avion and Amex Gold rewards card.
Oct 3, 2012, 10:22 am
#36
Join Date: Dec 2011
Location: West
Posts: 3,357
Its a CIBC promotion and it has nothing to do with Esso's 200 points. you should get the entire 1500 from CIBC and do not be directed to call Esso or Aeroplan. Do not give up.
Oct 29, 2012, 8:44 am
#37
Join Date: Jan 2008
Location: YYZ
Posts: 369
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
Oct 29, 2012, 11:49 am
#38
Join Date: Dec 2011
Location: West
Posts: 3,357
October 15 - called CIBC - the lady had no clue what I was talking about. Said that if it is an Esso Speed Pass promotion I should get the points from ESSO. In the end she put in a case (ticket) to CIBC Promotions department for review. I was told I would get an answer in 5 business days.
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
Never underestimate the power of service.... reps are well trained to recite the canned responses after you manage to get through the well programed answering machine. This is year 2012: gadgets sell well, people are served poorly.
Oct 29, 2012, 12:55 pm
#39
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,147
October 15 - called CIBC - the lady had no clue what I was talking about. Said that if it is an Esso Speed Pass promotion I should get the points from ESSO. In the end she put in a case (ticket) to CIBC Promotions department for review. I was told I would get an answer in 5 business days.
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
Oct 29, 2012, 1:04 pm
#40
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,992
Should this not be better taken up with Aeroplan, since at the end of the day, it's their promo?
Oct 29, 2012, 2:37 pm
#41
Join Date: Jan 2008
Location: YYZ
Posts: 369
October 15 - called CIBC - the lady had no clue what I was talking about. Said that if it is an Esso Speed Pass promotion I should get the points from ESSO. In the end she put in a case (ticket) to CIBC Promotions department for review. I was told I would get an answer in 5 business days.
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
October 23 - called CIBC - was told that the Promotions department was working on tickets issued October 15 - and I should get an answer in 3 to 5 days.
October 29 - called CIBC – Was also told that the promotions department was working on cases from October 10th and there is no estimate as to when my case will be reviewed.
Still waiting. …..
If it's a CIBC promo, why does the Esso branding appear beside the 1,300 points on the AE transaction screen shot I posted (post 21)? Why would it not have CIBC branding, as other CIBC promotions do?
Should this not be better taken up with Aeroplan, since at the end of the day, it's their promo?
Should this not be better taken up with Aeroplan, since at the end of the day, it's their promo?
Called Esso and they said -- the 200 points were awarded but they are not sure why the remaining points were not. A third party manages Esso’s loyalty program and an email-ticket will be sent to them asking for more information. I will have to call back next week.
Oct 29, 2012, 7:27 pm
#42
Join Date: Dec 2011
Location: West
Posts: 3,357
Called Aeroplan - not to long of a wait under 2 minutes. Was told that it was an Esso issue and I should call them.
Called Esso and they said -- the 200 points were awarded but they are not sure why the remaining points were not. A third party manages Esso’s loyalty program and an email-ticket will be sent to them asking for more information. I will have to call back next week.
Called Esso and they said -- the 200 points were awarded but they are not sure why the remaining points were not. A third party manages Esso’s loyalty program and an email-ticket will be sent to them asking for more information. I will have to call back next week.
Nov 4, 2012, 11:45 am
#45
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,335
I was told the same as the people above. As I explained to the agent at CIBC, I don't care who's responsibility it is, it was CIBC who offered the promotion and I expect CIBC to rectify it. I've spent well over an hour on the phone chasing the points, pretty poor service IMO. Needless to say that I haven't used my Aerogold card for close to 2 months.
