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Old Jul 7, 12, 10:36 pm   #1
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
Join Date: May 2002
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Air Canada & Aeroplan 101; The Flyertalk Air Canada Forum FAQ

Welcome to the Air Canada/Aeroplan forum!

This Master Sticky is meant to serve as an information centre where members new and old alike can come to find answers to a myriad of questions about the airline, Aeroplan and forum organization. It isn't meant to be an exhaustive dissection of every possible topic that relates to the airline & the loyalty program but more of an introduction to both.

Before we begin a few ground rules about participating in the forum:

What topics belong:

•Topics related to Air Canada flights and the broader Air Canada experience. In addition to topics about the airline itself, other "on topic" areas include operational issues that impact travel on Air Canada. Airport strikes, delays due closed runways, weather issues, baggage issues, or any other issue that impacts travel on Air Canada.

•Aeroplan related discussions; Aeroplan related topics such as planning & booking award travel, bonus offers, credit card enrollment bonus deals, earning points on partners, etc.

What topics should go elsewhere:

•NEXUS: Note that the NEXUS Information thread has been relocated to the new Trusted Traveller forum on FT and can be found here.

•Other Canadian Airlines: Threads on these topics should be posted in their appropriate forum. For Westjet please use the Westjet forum. Porter, First Air and other Canadian airlines should be posted in the Other North American airlines forum.

•Related to Canada, but not Air Canada or Aeroplan or the exceptions outlined above will be moved to the Canada forum. Examples would include threads general questions about Canada, immigration issues, and "off topic" Canadian topics such as CBC Mini Series, "Deals of the Day", best way to get from the airport to downtown, restaurant recommendations while passing through specific Canadian airports, baggage storage, meeting points, etc.

•Threads that are not Canadian will be moved to the best home on FT. These would include Star Alliance Threads, threads about UK, France, Other Airlines (United, US Airways, Continental, etc)

We would encourage you to seek the answers by searching before creating a brand new thread as it may be a topic that has come up previously. Taking this step helps the forum run smoother with less duplicate threads and makes finding the answer easier for the next person.

We also ask you to use the “Report Bad Post” icon, which is the red triangle in the lower left of each post, to bring to the forum moderators attention any post or thread you feel is inappropriate for tone or location rather than responding directly.

As always this will be a work in progress and the Moderators will use their best judgment in making a move. If you feel we’ve made a mistake, please let us know via PM or Email and we'll be happy to explain the thought process and will reconsider if a mistake is made.

Members are encouraged to contact by PM either forum moderator if they have corrections, updates or FAQ suggestions.

PLEASE NOTE: This new FAQ has a few upgrades and imbeded hyperlinks in the images which users can click on to take you right to the applicable portion of the website on that topic. Traditional hyperlinks will be included for those users who have not enabled images.

tcook052
Air Canada Forum Moderator

With thanks to Skofarrell and seanthepilot for original version of this introduction



AC Forum Thread Resource

A list of highly useful threads

Status

The Air Canada Early Status Recognition Thread
I am X miles short of P/E/SE. Will AC give the status anyway?
Status Match
1,000,000 Million Miles Recognition from AC
The 2013 Air Canada Altitude Top Tier Program
eUpgrades and changes to Tango Plus booking classes Europe, Israel, Asia & S. America
UA Economy Plus upgrade - Altitude Elite 50K/Star Alliance Gold
Definitive rules for priority security lines at YYZ for AC status flyers
Distinction, Aeroplan's new member recognition program


Mini-RTW

The Complete Newbie Guide/FAQ to the Air Canada Aeroplan Mini-RTW
List of valid and booked mini-RTW itineraries
Mini RTW Questions

Nexus

The NEXUS Information Thread

Codeshare earning

Codeshare Mileage Accumulation Update
Rant: Oh no points because operating carrier fare class

Upgrades

Updates on Air Canada Altitude: AQM & eUpgrades
Master thread: Flyers seeking eUpgrade credits
Master thread: eupgrade credits to gift to a new friend
How to Upgrade on Air Canada
Post your last minute upgrades here
The R Games

Expired Miles

Expired Aeroplan Miles [Merged Thread]
AP just wiped out my account, now what?
Aeroplan Points Expiry - How to Determine Expiry Date

Lounges

Master thread: Flyers seeking guest lounge entry/MLL passes or those gifting MLL pass
LHR AC Arrivals & *A lounge options
Maple Leaf & *A Lounges @ Los Angeles/LAX
AC lounge at CDG questions

AC.com/Technology issues

aircanada.com/aeroplan.com - Experiences/Complaints/Issues

Miscellaneous

Boarding pass codes
What do ML*1 / ML*2 mean?
"Official" Aeroplan Status Miles - City Flight Pairings List
FT Acronyms and Terms for Dummies
I’m in the MLL now…
“Somewhat scary one near Winnipeg” – the AC Master Thread for incidents
The Air Canada Forum Lounge Thread
Canadian celebrity sightings thread

Aircraft/Operations

Planning for the launch of the Boeing 787 Dreamliner service
More classes move from flex to tango
Announcing Premium Economy & new 777-300ERs
Air Canada rouge, a new leisure airline
XM Thread: Air Canada refurbishment status and trip questions
AC Suggestion Box Thread
Flight Report & Feedback Thread
Air Canada iPhone app
Interline baggage
Summary of North America Executive class meal service

Seats

Seat selection For bookings made elsewhere than on aircanada.com
What is the best seat on AC
Best seat on 777 – Biz class alone
Best seat on E75 in Exec First
Best executive first class seats on 77W
Best 767-300 Business seats for couple?

Discount Codes

Air Canada Discount Code Request and Discussion Thread
Air Canada Discount Codes Tracking Thread

Award tickets

Please list your AP Taxes and SURCHARGES on AP reward tickets
Short Haul Awards
Changes to Flight Reward Charts
Lack of Swiss F award availability
carriers with little or no fuel surcharges for award travel

Last edited by tcook052; Jun 7, 14 at 6:30 am..
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Old Jul 7, 12, 10:39 pm   #2
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
Join Date: May 2002
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About Aeroplan:

Aeroplan was created in July 1984 by Air Canada as an incentive program for its frequent flyer customers. From its creation the Aeroplan program creation were fully integrated with those of Air Canada until 2002 when it was spun off as a wholly owned subsidiary of Air Canada. More recently Air Canada sold a portion of its ownership and the program has become part of a larger loyalty management business which was rebranded in 2011 as Aimia. There is more about the history of the program here and an overview of Aimia here.

How the program works:

Members collect Aeroplan either by flying or through its various retail partners. Miles are accumulated in each member’s account and remain valid indefinately.

Aeroplan also has a one year inactivity clause that means you must have at least one mileage credit or redemption with a 12 month period or the account may be closed and the accumulated miles forfeited. This period is 36 months for members living outside Canada.

The mileage expiry and account inactivity details are here.

The main Aeroplan website.

Program Terms & Conditions

Partners at a glance



Aeroplan Distinction

On 27th June Aeroplan unveiled it's own tired recognition program called Distinction that goes into effect as of 1st January, 2014 based upon the miles collected during calendar 2013. This program is separate from Air Canada's own elite frequent flyer recognition program known as Altitude which is described in more detail in post #6 of this thread.

Among the key changes announced as part of the Distinction launch is the removal of the previous 7-year expiry of accumulated miles, move to "Market Fare" flight rewards which will replace ClassicPlus Flight Rewards, adjustment to 50% of the roundtrip award for one way award tickets and mileage levels for certain international routes (to/from North America to Australia, New Zealand & South Pacific; Middle East and North Africa; and Asia) for business and first class ClassicFlight Rewards will increase.

Distinction qualifications & other general clauses

Distinction FAQ's

Flyertalk thread on Distinction

Last edited by tcook052; Jun 7, 14 at 12:11 pm..
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Old Jul 7, 12, 10:40 pm   #3
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Air Canada & Air Canada Express Fleet Seat Maps

Air Canada
http://www.aircanada.com/en/about/fleet/index.html

Boeing

787-8 (788)
777-300 (77W)
777-200 (77L)

Airbus

A330-300 (333)

Boeing

767-300 (763)
767-300 (763)†

† Original cabin interior

Airbus

A321-200 (321)

A320-200 (320)


A319-100 (319)
A319-100 (319)†
† Original cabin interior.

Embraer

190 (E90)

175 (E75)

Air Canada Express

Bombardier

CRJ 705 (CRA) Jazz

CRJ 100/200 (CRJ) Jazz

Q400 (DH4) Jazz
Q400 (DH4) Sky Regional
Dash 8-300 (DH3) Jazz
Dash 8-100 (DH1) Jazz

Beechcraft

1900D (BEH) Air Georgian
1900D (BEH) EVAS Air

rouge

Boeing 767-300ER (763)

Airbus A319-100 (319)

Seat Guru

http://www.seatguru.com/airlines/Air...nformation.php

Cabin Comfort

International Business Class



More discussion about the introduction of the new 787 aircraft is in this thread and the ac.com overview & features is
here.







Business Class - North America and Caribbean



Premium Economy - International





Economy - International



Economy Class - North America and Caribbean



Air Canada rouge Economy



Air Canada rouge Premium



More about the Air Canada rouge product here








We invite you to read additional terms and conditions related to seat selection.

Terms and Conditions

• Advance seat selection charges are per passenger.
• Your seat selection and any related charges apply to your entire one-way flight, including connections, from your departure to your destination city.
• Tango standard seat selection charges are non refundable, except if:

-you are moved to a seat different than the one you selected due to an involuntary schedule or airport change (e.g. flight disruption, cancellation). Contact Air Canada Refund Services.
-you decide not to travel on your selected itinerary and you paid for Tango standard seat selection. The value of your Tango standard seat selection charge will be retained and can be applied towards seat selection on a future Air Canada itinerary.

http://www.aircanada.com/en/travelin...on/index.html/

Preferred Seats FAQ

http://www.aircanada.com/en/travelin...seats_faq.html

Last edited by tcook052; Jun 7, 14 at 4:54 pm..
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Old Jul 7, 12, 10:45 pm   #4
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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HOW TO EARN AEROPLAN MILES WITH AIR CANADA




Last edited by tcook052; Jun 7, 14 at 10:44 am..
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Old Jul 7, 12, 10:52 pm   #5
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Earning Miles/Airline Partners

Star Alliance

Earn miles when you fly with other Star Alliance member airlines



The Aeroplan Miles you earn on eligible Star Alliance member airlines flights will also count as Air Canada Status Miles qualifying you for Air Canada Top Tier status but note that not all booking classes earn full miles as some may only earn partial miles and others none at all. It is up to the passenger to ensure if they want to earn full Aeroplan credit that they double check the fare basis does earn mileage credit.

The 2012 Star Alliance Reference Guide contains a useful chart that will help highlight the various partner booking classes and how they vary:

Star Alliance Reference Guide

Codeshare mileage accumulation update

Effective March 30, 2014, US Airways will no longer be an Aeroplan Partner. You will not be able to earn Aeroplan Miles on US Airways flights scheduled after that date.

Effective July 2, 2014 TAM Airlines will no longer be an Aeroplan Partner. You will not be able to earn Aeroplan Miles on TAM flights scheduled after that date.

Last edited by tcook052; Jun 7, 14 at 10:17 am..
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Old Jul 7, 12, 11:20 pm   #6
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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As part of the number of AQM or AQS required in order to reach Air Canada Altitude status, you'll need to earn at least 10,000 AQM or 5 AQS on eligible flights operated by Air Canada or Air Canada Express. AQM earned in conjunction with the purchase of an Unlimited Flight Pass will count towards this Minimum Air Canada Flight Requirement.

For more information on:

Privileges
Select Privileges
eUpgrades
Threshold
FAQ

Air Canada Altitude 2014 overview in pdf form.

The AC Forum discussion of the 2013 Altitude program can be found here.

Changes to AQM earned on Tango and Premium fares

Effective for travel as of August 20, 2013, you’ll earn more Altitude Qualifying Miles for flights operated by Air Canada and Air Canada Express.

What’s more, this means that you’ll now earn Altitude Qualifying Miles with all fares on flights operated by Air Canada and Air Canada Express.

More Altitude Qualifying Miles on Tango and premium fares

You’ll now earn 25% Altitude Qualifying Miles when you purchase a Tango fare for travel within Canada on flights operated by Air Canada and Air Canada Express. Plus you’ll earn 1 Altitude Qualifying Segment for each flight segment.

Additionally, earn 125% Altitude Qualifying Miles when you purchase a Latitude or Premium Economy fare, and 150% Altitude Qualifying Miles when you purchase an Executive Class or Executive First fare. Eligible on all flights operated by Air Canada and Air Canada Express across our network. You’ll also continue to earn 1 Altitude Qualifying Segment for each flight segment.



With these changes, earning miles on flights operated by Air Canada will be harmonized as you’ll now earn Altitude Qualifying Miles (AQM) and Altitude Qualifying Segments (AQS) with all fares on flights operated by Air Canada and Air Canada Express.

Changes to eUpgrades with introduction of eUpgrade Add-ons

Effective March 2014, certain Altitude members will see the introduction of eUpgrade Add-ons. eUpgrade Add-ons are a supplementary payment, in addition to the required number of eUpgrade Credits that will apply as follows:

•eUpgrade Add-ons will apply for Altitude Prestige 25K, Elite 35K, Elite 50K and Elite 75K members. Add-ons will also apply to the upgraded travel companions of members who hold one of those Altitude status levels. Add-ons will not apply for Super Elite 100K members or their companions.

•eUpgrade Add-ons will apply only for travel on longhaul, international flights. Specifically, add-ons are applicable for travel between Canada and Europe, the Middle East, Asia, Australia and South America. Add-ons will not apply for travel within North America, including Sun destinations.

•eUpgrade Add-ons will apply to upgrades from Flex fares. Add-ons will not apply to upgrades from Latitude or Premium Economy fares.

•eUpgrade Add-ons will not change how you request an upgrade. As today, you will continue to be able to request an upgrade at aircanada.com/upgrade, through Air Canada Reservations or with an agent at the airport. Where applicable, however, you will be required to provide a credit card in order to pay for the add-on. Note that the credit card will only be charged if your upgrade is successful, and all charges will be processed in Canadian Dollars (CAD).

eUpgrades Add-on calculations

•eUpgrade Add-ons will vary by market. The rate you pay will include any applicable taxes, and will be priced as follows:
◦Between Canada and Europe, the Middle East & South America: $500
◦Between Canada and Asia & Australia: $750



Other changes to eUpgrades

Also beginning in March 2014, a few additional changes to eUpgrades will take effect:

•The eUpgrade Travel Companion benefit will be expanded, and will replace eUpgrade Nominees. On the day of departure, all Altitude members will now be able to upgrade one companion who is not travelling on the same reservation, as long as they are traveling on the same flight. This will give members more flexibility when upgrading companions who may not be traveling on the same reservation as them.

•Altitude Super Elite 100K members will retain 2 eUpgrade Nominees. This will be in addition to the new expanded travel companion benefit.

•eUpgrades with Aeroplan ClassicFlight Rewards will no longer be available. This benefit, currently exclusive to Super Elite 100K members, will be removed.

Discussion thread for these earning & eUpgrade changes is in this thread.

Last edited by tcook052; Jun 7, 14 at 10:37 am..
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Old Jul 7, 12, 11:47 pm   #7
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Upgrading to the Executive cabin

Air Canada eUpgrades

Air Canada eUpgrade Credits allow you to enjoy the comfort of our Executive cabin, especially if you're traveling on an intercontinental flight featuring our Executive First Suites, which are complete with lie-flat beds, multi-course meal service and personal touch-screen TVs with hundreds of hours of on-demand entertainment. Your eUpgrade Credits are deposited directly to your eUpgrade account soon after you qualify for them, giving you access to them at all times through aircanada.com.



For more information on:

How to request an upgrade
How to report eUpgrade discrepancies
How eUpgrade Credits are calculated
How to earn eUpgrade Credits
eUpgrades to Share
Terms and conditions




Last Minute Upgrade (LMU) Purchase



Last Minute Upgrades

Last edited by tcook052; Jun 7, 14 at 11:05 am..
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Old Jul 8, 12, 4:09 pm   #8
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Flight Reward Chart




As of January 1, 2014 will require only 50% of the miles needed for round-trip flight rewards






Flight Reward Chart

Additional Information

ClassicPlus Flight Rewards

When you need options beyond our ClassicFlight Rewards, ClassicPlus Flight Rewards offer access to a greater choice of flight departures, routes and travel times at variable mileage levels on flights operated by Air Canada and under the Air Canada Express brand.

As of January 1, 2014, our ClassicPlus Flight Rewards will be replaced by Market Fare Flight Rewards, which will be derived from market fares at time of booking and the conversion of these fares into mileage levels, and will require up to 20% fewer miles than current ClassicPlus Flight Rewards. Mileage levels are influenced by factors that fluctuate such as destination, time of booking, time of travel, demand, and conversion of these fares into miles.

Infant Flight Rewards

Redeem your miles or pay a flat fee for an infant flight reward. Whatever you choose, your mileage redemption or flat fee will be the same across infant ticket travel zones:
  • Economy Class - $50 or 5,000 Aeroplan Miles
  • Business Class - $100 or 10,000 Aeroplan Miles
  • First Class - $125 or 12,500 Aeroplan Miles
To book your infant flight reward or get more information, please call the Aeroplan Contact Centre: 1-800-361-5373

Around the World Reward

  • Economy Class - 200,000 Aeroplan Miles
  • Business Class - 300,000 Aeroplan Miles
  • First Class - 400,000 Aeroplan Miles
A maximum of five stopovers and one open jaw are permitted per reward on allowable routings.
  • A maximum of one stopover is permitted in any one city.
Travel must commence from and return to the same country, and return cannot go beyond the point of origin.
  • Must include one transatlantic and one transpacific crossing.

Other Information

- Mileage levels to be multiplied by 1,000 (eg. 40K = 40,000 miles).

Last edited by tcook052; Jun 7, 14 at 10:57 am..
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Old Jul 8, 12, 4:39 pm   #9
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Maple Leaf Lounge Locations




Maple Leaf Lounge Access




Maple Leaf Lounge Features




Maple Leaf Lounge Membership


Last edited by tcook052; Jun 7, 14 at 11:16 am..
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Old Jul 8, 12, 7:26 pm   #10
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Air Canada Priority Services


Priority Security Clearance



Extending priority baggage handling privileges*

As an Altitude Super Elite100K, Elite75K and Elite 50K member, you may extend your priority baggage handling privileges to your spouse, common-law or same-sex partner, dependent children under age 21, and one travel companion, provided your guests check in at the same time as you and are travelling on the same Air Canada flight. Please have your Aeroplan number handy in the event you are asked to present it.

*Does not apply if you are travelling with an Aeroplan ClassicFlight Reward or if the first flight in your itinerary is not operated by Air Canada


Airport Priority


Air Canada Concierge Service






Airport Concierge

Last edited by tcook052; Jun 7, 14 at 12:33 pm..
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Old Jul 11, 12, 7:50 am   #11
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Codeshare and interline partners

What are codeshare and interline partnerships?

Code sharing refers to a practice through which a flight operated by one airline is jointly marketed as a flight by one or more other airlines. Through our codeshare partnerships, we place our designator code (AC) on flights operated by our codeshare partners, which allows us to provide you with worldwide services through an extensive network of convenient flight connections.

Interline partnerships allow two or more airlines to issue tickets on behalf of each other, while retaining the designator code of the other airline. Their purpose, again, is to facilitate travel for customers by allowing them to travel across the networks of multiple airlines with a single reservation in order to reach their final destination.

What does this mean to me, the customer?

When checking in with one of our codeshare or interline partners sold on aircanada.com, you may see differences in checked baggage fees as well as in optional service and other charges. Each airline also has its own terms and conditions of carriage. It is therefore important to familiarize yourself with the operating carrier's terms and conditions, including those regarding:
  • Check-in times and procedures
  • Carry-on, checked and additional checked baggage
  • Sports and hunting equipment, and musical instruments
  • Fragile and perishable items
  • Infants and children
  • Passengers with special needs
  • Travelling with your pet
  • In-flight services and special meals
  • Airport lounge access

Who are Air Canada's codeshare partners?

We've provided links to our codeshare partners' homepages, baggage policies and optional products and services information, where available:

Codeshare and interline partner airlines sold on aircanada.com



How do I recognize a codeshare or interline flight?

When you are selecting flights for purchase on aircanada.com, a number appears next to all flights which are operated by a codeshare or interline partner. The number refers to an ‘Operated by’ note which appears at the bottom of the page and indicates which carrier is operating the flight. Here are two examples, one of a codeshare flight, the other of an interline flight:




http://www.aircanada.com/en/travelin...codeshare.html

Last edited by tcook052; Jun 7, 14 at 11:39 am..
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Old Jul 11, 12, 10:07 pm   #12
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Self-service check-in options




* Children traveling alone and customers with special needs must check in with an agent at the airport. When traveling with an infant or child and checking in with a mobile device, boarding passes must be printed at the airport.

http://www.aircanada.com/en/travelin...n/checkin.html

Check-in and boarding gate deadlines



*Recommended check-in time
You should check in no later than the times indicated in this column. This will ensure you have plenty of time to check in, drop off your checked baggage and pass through security.
E.g. if your flight from Paris leaves at 4 pm, we recommend that you check in no later than 2:00 pm (i.e. 120 minutes before your flight).

**Check-in and baggage drop-off deadline
You must have checked in, obtained your boarding pass and deposited all checked baggage at the baggage drop-off counter before the check-in deadline for your flight.
E.g. if your flight to or from a U.S. city leaves at 7 am, you must have checked in and deposited your checked baggage by no later than 6 am (i.e. 60 minutes before your flight).

***Boarding gate deadline
You must be present at the boarding gate by the boarding gate deadline.
E.g. if your flight from Toronto to Ottawa leaves at 11 am, you must be at the boarding gate by no later than 10:40 am (i.e. 20 minutes before your flight).

Last edited by tcook052; Jun 7, 14 at 11:44 am..
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Old Jul 11, 12, 10:19 pm   #13
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Meals and beverages

Business Class Domestic, Transborder and Sun Destinations




Business Class


Economy Class OnBoard Café Domestic, Transborder and Sun Destinations

OnBoard Café is available in Economy Class on most flights of 90 minutes or more
and offers a variety of snack items on flights between 90 minutes and 2 hours and
a fresh selection of meal items on flights of 2 hours or more*.

* Meal items are not available for purchase on flights departing after 10pm. However, a selection of beverages and snacks is offered on these flights.




OnBoard Café

Special meals North America


Business Class International




Premium Economy International



Economy International



Economy International

Special meals International

Credit card only cabins

Air Canada and Air Canada Express flights operated by Jazz have transitioned to credit card only cabins for all flights where OnBoard Café or Duty-free Boutique products are sold.

Paying for your on-board purchases is as easy as one swipe of your major credit card:

OnBoard Café purchases:
Only Visa, MasterCard and American Express credit cards are accepted.

Duty-free Boutique purchases:
Only Visa, MasterCard, American Express, Diners Club and Japanese Credit Bureau credit cards are accepted.

Last edited by tcook052; Jun 7, 14 at 4:56 pm..
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Old Jul 12, 12, 8:10 pm   #14
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
Join Date: May 2002
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Posts: 40,719

Related Topics:

Travelling with your Pet
Delayed baggage
Damaged baggage
Baggage Tracer
Limits of Liability
Lost and found items

Last edited by tcook052; Jun 7, 14 at 12:02 pm..
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Old Aug 14, 12, 9:29 am   #15
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Mileage Run & Manufactured Spending
 
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Air Canada Stopover



How to book your Air Canada Stopover:

You can book your stopover hotel in a few easy steps.

Opt in to the Air Canada Stopover program at least 96 hours prior to your trip: At time of booking:
Select the Air Canada Stopover option from the travel options offered to you after you have made your flight selection.
If you have already completed your booking:
Go to the Manage my Bookings page, retrieve your flight booking and, if eligible (view "Eligibility" below), you will find a link to opt in to the Air Canada Stopover program.
Book your hotel at least 96 hours prior to your arrival in your connecting city (Toronto, Montreal or Vancouver) Enter the Air Canada booking reference number and passenger last name
Select the hotel of your choice

Eligibility:

The Air Canada Stopover option is offered for: tickets for flights purchased at aircanada.com
bookings completed at least 96 hours prior to flight departure;
Air Canada-coded flights operated by Air Canada and Air Canada Express flights operated by Jazz, Sky Regional, Air Georgian Ltd. and Exploits Valley Air Services Ltd.;
itineraries that include at least one city outside Canada and the U.S. as well as a connection in Toronto, Montreal or Vancouver of over 6 hours;
round-trip and one-way bookings only (multi-city bookings are not eligible)
Business Class, Premium Economy, Latitude, Flex and Tango fares.
Note: you must be 21 years of age or over to check in at most Canadian hotels.
Flight cancellations:
If your flight has been cancelled, you are no longer eligible for the Air Canada Stopover program. You must retrieve your booking online and cancel your hotel reservation prior to 16:00 (4PM EDT) the day of hotel check-in.
Any credit card payments associated with your reservation will automatically be refunded to the original form of payment once you have cancelled your hotel reservation.

Frequently asked questions (FAQ)
Terms and Conditions

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