NEW: Seat selection For bookings made elsewhere than on aircanada.com
Apr 14, 2014, 11:34 pm
#241
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,327
I'm about to book a flight on AC to YYZ from NY in July. I've heard that AC does not allow you to select a seat without paying extra money to choose your own seat. Is this true? If so, and you do not pay the extra fee, when do you get a seat assignment? I really don't care where I sit for such a short flight, but I must say to pay extra to choose a seat is just crazy in my humble opinion.
Thanks
Thanks
So for NYC-YTO, Tango will not have free seat selection (or full miles - I think it's 50%, but check with whatever program you're crediting to), but Flex will.
Apr 15, 2014, 12:31 am
#242
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
Seat selection on domestic and transborder (US) flights is extra on Tango fares. If you buy a Flex fare (or higher), or you're on an international flight, then seat selection is free.
So for NYC-YTO, Tango will not have free seat selection (or full miles - I think it's 50%, but check with whatever program you're crediting to), but Flex will.
So for NYC-YTO, Tango will not have free seat selection (or full miles - I think it's 50%, but check with whatever program you're crediting to), but Flex will.
So when will I know what seat I'll be in?
Apr 15, 2014, 9:32 am
#244
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,163
It also gives me proper access to all the new preferred seats, exit rows, etc ... so although it's a pain to get to, it's definitely a step forward.
Apr 15, 2014, 11:45 am
#245
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
I'm about to book a flight on AC to YYZ from NY in July. I've heard that AC does not allow you to select a seat without paying extra money to choose your own seat. Is this true? If so, and you do not pay the extra fee, when do you get a seat assignment? I really don't care where I sit for such a short flight, but I must say to pay extra to choose a seat is just crazy in my humble opinion.
Thanks
Thanks
Charging for seat selection/restricting the ability to choose seats in advance on discount economy tickets is not unique to AC.
Apr 15, 2014, 5:38 pm
#246
Join Date: Jan 2009
Location: NY
Programs: UA GS & 3MM, HHONORS Diamond
Posts: 66
Regarding advance seat assignments, the situation has not changed. Just booked a code-share flight on United, on AC metal, and neither United or Air Canada can assign a seat. The Global Services desk also was unable to help - their request to AC for a generic window seat came back as "airport check-in only." Travel agent could not even PAY to get a seat assignment. Not a huge deal for this one hour flight, but the ticket was not cheap and I dislike the uncertainty.
Last edited by nntman; Apr 15, 2014 at 5:40 pm Reason: Spelling
Apr 15, 2014, 6:02 pm
#247
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Regarding advance seat assignments, the situation has not changed. Just booked a code-share flight on United, on AC metal, and neither United or Air Canada can assign a seat. The Global Services desk also was unable to help - their request to AC for a generic window seat came back as "airport check-in only." Travel agent could not even PAY to get a seat assignment. Not a huge deal for this one hour flight, but the ticket was not cheap and I dislike the uncertainty.
http://www.flyertalk.com/forum/air-c...anada-com.html
Apr 15, 2014, 6:39 pm
#248
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,447
Regarding advance seat assignments, the situation has not changed. Just booked a code-share flight on United, on AC metal, and neither United or Air Canada can assign a seat. The Global Services desk also was unable to help - their request to AC for a generic window seat came back as "airport check-in only." Travel agent could not even PAY to get a seat assignment. Not a huge deal for this one hour flight, but the ticket was not cheap and I dislike the uncertainty.
Digging up a 10 year old thread really isn't necessary. You might want to check this thread which is on the first page of this forum. I've had recent success booking seats on a UA codeshare with this.
http://www.flyertalk.com/forum/air-c...anada-com.html
http://www.flyertalk.com/forum/air-c...anada-com.html
tcook052
Air Canada Forum Moderator
Apr 17, 2014, 1:15 pm
#249
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,711
Great service from @AirCanada. Assigned my seat in minutes just like you guys said. Much better than their colder-than-hell-and-wait-one-hour call center. Thanks for the tip, and jeers to the AC website.
Apr 17, 2014, 5:50 pm
#250
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
Just did the twitter thing, my first ever and seat reservation was done in 5 minutes. Sad AC's seat selector doesn't work, more sad that phone line is either busy or with hours wait. How does this airline even work? And I thought UA Shares was bad.
Apr 17, 2014, 6:10 pm
#251
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,711
May 8, 2014, 6:43 am
#252
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
May 8, 2014, 11:32 am
#253
Join Date: Feb 2000
Posts: 952
Thanks for the advice (and thanks to everyone else who chimed in, too)---after trying the phone lines and the unworkable website, all it took was a tweet or two. I had a trans border UAL award ticket and was assigned the last row of the plane, according to the website. *Gold should have been worth a bit more, and it was.
May 8, 2014, 11:56 am
#254
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Glad it was there, but certainly has the feeling of something that has been tacked on to the system.
May 14, 2014, 3:05 pm
#255
Join Date: Mar 2012
Programs: AA EXP MM/UA MM/Marriott PLT Premier-LT PLT
Posts: 383
Great advice from FT. Just used twitter to get better seats for an award flight.