Last edit by: WoodlandCreature
Who is eligible for Air Canadas Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
#46
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
YYZ concierge? Good luck. YOW won't (automatically) care since you have no flight departing from there.
Anyway, I visited the YYZ concierge office (I had called them while in line at baggage services, but his final advice was to talk to baggage services), just to see if there were any other options for Ottawa. They were so nice. They offered me an amenity kit (baggage services already had done that), and offered a hotel voucher (!!!) for a weather delay. I declined, but that was pretty awesome. I know I've only had one experience so far, but I have nothing but nice things to say about the YYZ concierges
I had also been automatically rebooked on a flight tomorrow, but I don't know if that was done by a concierge or someone/something else.
Now, as a consequence of not having bags, and checking the closet at my dad's, I have two options for tomorrow:
1. FlyerTalk t-shirt I've been wearing all day (i.e. dirty/smell)
2. A Star Trek tunic from a Halloween costume (I probably can't carry on the phaser though)
I'm seriously considering the second option
#47
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Now, as a consequence of not having bags, and checking the closet at my dad's, I have two options for tomorrow:
1. FlyerTalk t-shirt I've been wearing all day (i.e. dirty/smell)
2. A Star Trek tunic from a Halloween costume (I probably can't carry on the phaser though)
I'm seriously considering the second option
1. FlyerTalk t-shirt I've been wearing all day (i.e. dirty/smell)
2. A Star Trek tunic from a Halloween costume (I probably can't carry on the phaser though)
I'm seriously considering the second option
#48
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
#49
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
Did the concierge in YYZ not give you this info? Even if you are staying with your father, since YYZ is not your place residence you are entitle to $100.00 of spend if your ticket was in J. $60.00 I was told if in coach.
By the way SE Baggage TEL# is in Contact numbers when you log into your account.
Go Shopping!
#51
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
My family member's baggage did not make the flight yesterday. Called SE baggage #. Place of Residence being Australia even though he is staying with me not an hotel, needs change of clothes & toiletries & : They authorised $100.00 spend for 24 hours for essentials. If it does not arrive by tomorrow another $200.00 for J booking.
Did the concierge in YYZ not give you this info? Even if you are staying with your father, since YYZ is not your place residence you are entitle to $100.00 of spend if your ticket was in J. $60.00 I was told if in coach.
By the way SE Baggage TEL# is in Contact numbers when you log into your account.
Go Shopping!
Did the concierge in YYZ not give you this info? Even if you are staying with your father, since YYZ is not your place residence you are entitle to $100.00 of spend if your ticket was in J. $60.00 I was told if in coach.
By the way SE Baggage TEL# is in Contact numbers when you log into your account.
Go Shopping!
It looks like my bags may not have been loaded onto the YOW flight, so I'm definitely going to ask for something if they don't show up here.
I couldn't really have bought much last night anyway. Nothing was open the hours I was in Toronto
Thanks for the info!
#52
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
They did not tell me that. It's an upgraded Y ticket.
It looks like my bags may not have been loaded onto the YOW flight, so I'm definitely going to ask for something if they don't show up here.
I couldn't really have bought much last night anyway. Nothing was open the hours I was in Toronto
Thanks for the info!
It looks like my bags may not have been loaded onto the YOW flight, so I'm definitely going to ask for something if they don't show up here.
I couldn't really have bought much last night anyway. Nothing was open the hours I was in Toronto
Thanks for the info!
#53
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
They did not tell me that. It's an upgraded Y ticket.
It looks like my bags may not have been loaded onto the YOW flight, so I'm definitely going to ask for something if they don't show up here.
I couldn't really have bought much last night anyway. Nothing was open the hours I was in Toronto
Thanks for the info!
It looks like my bags may not have been loaded onto the YOW flight, so I'm definitely going to ask for something if they don't show up here.
I couldn't really have bought much last night anyway. Nothing was open the hours I was in Toronto
Thanks for the info!
You have go & buy the items you need & submit the original receipts. As the other poster noted it has to be done before your baggage is delivered to you.
#54
Join Date: Dec 2008
Location: YWG
Programs: SEMM,SPG Plat
Posts: 306
I was on IST-YYZ on friday and my YYZ-YWG was being delayed,delayed,delayed. I talked to YYZ Concierge and they were very helpful, protected me on Saturday morning flight and got me a hotel room and meal voucher. The only thing that I thought was strange was that they didn't offload my baggage and they told me that it would be going through and to pick it up in YWG when I landed. They also asked me to check the next morning to be sure. When I checked in the morning the concierge told me that they must have offloaded the baggage as they would NEVER load it on the plane if I was offloaded. blah blah blah. After we found out that it had been loaded and left during the night I told her that I would pretend I didn't hear her speech. LOL. She was not the friendliest concierge however the 2 concierges I dealt with the previous evening were 2 of the best. I dont have much opportunity to deal with them but generally and especially the ones in YWG are excellent
#55
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
Anyway, I visited the YYZ concierge office (I had called them while in line at baggage services, but his final advice was to talk to baggage services), just to see if there were any other options for Ottawa. They were so nice. They offered me an amenity kit (baggage services already had done that), and offered a hotel voucher (!!!) for a weather delay. I declined, but that was pretty awesome. I know I've only had one experience so far, but I have nothing but nice things to say about the YYZ concierges
Or was it just a discounted hotel?
They didn't use weather as an excuse?
#56
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
I'm pretty sure I got hotels on a several weather related delays, as an SE. The best thing the concierge ever did for me (I believe it was YYZ) was to leave me a hotel voucher taped on the concierge office door so that I wouldn't have to wait in line when I got into YYZ at 2 a.m.
#57
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
I've had regular agents give me hotel vouchers for acts of god before.
#58
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,281
[QUOTE=canadiancow;22009116]
1. FlyerTalk t-shirt I've been wearing all day
2. A Star Trek tunic from a Halloween costume
Living in SFO, going to YOW you did not choose option 2, seriously?
1. FlyerTalk t-shirt I've been wearing all day
2. A Star Trek tunic from a Halloween costume
Living in SFO, going to YOW you did not choose option 2, seriously?
#59
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
Just got a call from the YOW concierge. They have my bag. I definitely need to buy another box of chocolates.
My first trip as SE has had a few problems, but it's also down me how incredible the concierges are.
I know who I'm crediting to next year, starting with my flights on January 1. I was previously undecided.
My first trip as SE has had a few problems, but it's also down me how incredible the concierges are.
I know who I'm crediting to next year, starting with my flights on January 1. I was previously undecided.
#60
Join Date: Dec 2010
Location: YYT, YVR, BNE, LON
Programs: AC SE MM, BA Gold
Posts: 320
I'm flying out of YYT today (via YYZ and YVR to SYD) and it looks like things are getting messy with cancelled/ delayed flights. Since there's no concierge at YYT, if I need help with flights out of here, should I contact a concierge at another airport? Or is it better to call the generic SE line or wait to talk to a regular agent at the YYT counter?