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Old Oct 11, 11, 9:11 am   #1
 
Join Date: Jan 2006
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AC phone numbers busy?!

Trying to get through to AC Reservations on regular, Elite, and SE numbers...all are busy for past 30 minutes! Anyone know what's up?
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Old Oct 11, 11, 9:15 am   #2
 
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Likely people taking precautionary measures to rebook in event of FA disruption / strike later this week.
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Old Oct 11, 11, 9:26 am   #3
 
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Definitely strike-related...
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Old Oct 11, 11, 9:28 am   #4
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Even so, SE numbers busy over 30 minutes is not normal.
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Old Oct 11, 11, 9:32 am   #5
 
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finally got through, but now in the cue

I didn't think phone numbers, especially 800 or 888 numbers went into "busy" mode.
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Old Oct 11, 11, 9:37 am   #6
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Quote:
Originally Posted by wannagoexplore View Post
finally got through, but now in the cue

I didn't think phone numbers, especially 800 or 888 numbers went into "busy" mode.
Yes they do. They have a finite number of lines into their system. Once reached, you get a busy number.
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Old Oct 11, 11, 10:05 am   #7
 
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I got through right away on the Elite #, but had to wait about 15 minutes. Chatted with the agent a bit while she changed my flight for me. Said that the priority waits aren't too bad, but regular waits are average an hour, and even travel agents who have a special # are waiting up to 45 minutes!

Would be nice if their online booking service was a bit more flexible in the flights it displayed.

Last edited by yvr76; Oct 11, 11 at 10:21 am..
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Old Oct 11, 11, 10:32 am   #8
 
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I guess strike organizers know how the system works.
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Old Oct 11, 11, 12:39 pm   #9
 
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I can't even get a busy signal on the Elite line at 14:38 EDT on Oct. 11.
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Old Oct 11, 11, 12:53 pm   #10
 
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Quote:
Originally Posted by Livyer View Post
I can't even get a busy signal on the Elite line at 14:38 EDT on Oct. 11.
Went from no busy signal to ringing directly through two tries later. It pays to keep trying.
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Old May 5, 12, 1:30 am   #11
 
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called thrice before getting through to the AC Rez Elite line... been hearing their ads for the past 10 minutes, i don't see any notices on the AC site

edit: i gave up after 32 minutes

Last edited by wwtsang; May 5, 12 at 1:52 am..
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Old May 5, 12, 6:09 am   #12
 
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One thing I noticed is that calling from the US I get a busy tone all the time...anyone else experienced this?
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Old May 5, 12, 10:07 am   #13
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Had to update a RTW AE ticket and was speaking to the res line . No wait times ,was answered on 2nd ring,IIRC. I am SE and may make a difference
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