AP Just wiped out my account - now what???
May 7, 2011, 10:48 am
#31
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Although no sympathy for those who let their mile expire.. Aeroplan certainly has no business changing rules for existing customers who sign up on original terms and conditions.
Miles earned under the old rules should be grandfathered jmho.
Miles earned under the old rules should be grandfathered jmho.
Feb 18, 2012, 3:55 pm
#32
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
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I'm slightly embarrassed to be posting this, but...
...checked Mrs Sopwith's AE account this morning to make sure they had posted flights from a couple of weeks ago. I was gobsmacked to see they had wiped out >22,000 points from the account in November. Being an FF myself, and she being an infrequent flyer, we haven't been paying too much attention to the expiry because I was under the apparently mistaken impression points expired after 7 years. Didn't realize the one year of inactivity rule.
Technically our mistake I suppose, but an honourable company would at least send a reminder 30 days in advance. A semi-honourable company would send a note after the fact saying what they had done. Then there's Aeroplan.
Is there any point in engaging them? Given the value of the points, we certainly aren't prepared to pay anything for reinstatement.
As if everything else wasnt bad enough.
...checked Mrs Sopwith's AE account this morning to make sure they had posted flights from a couple of weeks ago. I was gobsmacked to see they had wiped out >22,000 points from the account in November. Being an FF myself, and she being an infrequent flyer, we haven't been paying too much attention to the expiry because I was under the apparently mistaken impression points expired after 7 years. Didn't realize the one year of inactivity rule.
Technically our mistake I suppose, but an honourable company would at least send a reminder 30 days in advance. A semi-honourable company would send a note after the fact saying what they had done. Then there's Aeroplan.
Is there any point in engaging them? Given the value of the points, we certainly aren't prepared to pay anything for reinstatement.
As if everything else wasnt bad enough.
Feb 18, 2012, 4:03 pm
#33
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Feb 18, 2012, 4:39 pm
#34
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There's no point in complaining to Aeorplan that their strategy to reduce their liabilities off the books is working.
Feb 18, 2012, 4:41 pm
#35
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Some on this thread have reported recieving a 30 day expiry notice so you could plead your case to AP that you never received that notice and hope they take pity on you. IMHO worth a shot as you've literally got nothing to lose.
Please let us know how it goes so others can learn and of course good luck!
Feb 18, 2012, 4:57 pm
#36
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+ you had moved and not notified them of address change
+ you don't use the email address you previously had registered
+ emails went to spam and you don't check your spam folder
Feb 21, 2012, 10:10 pm
#37
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I'm slightly embarrassed to be posting this, but...
...checked Mrs Sopwith's AE account this morning to make sure they had posted flights from a couple of weeks ago. I was gobsmacked to see they had wiped out >22,000 points from the account in November. Being an FF myself, and she being an infrequent flyer, we haven't been paying too much attention to the expiry because I was under the apparently mistaken impression points expired after 7 years. Didn't realize the one year of inactivity rule.
Technically our mistake I suppose, but an honourable company would at least send a reminder 30 days in advance. A semi-honourable company would send a note after the fact saying what they had done. Then there's Aeroplan.
Is there any point in engaging them? Given the value of the points, we certainly aren't prepared to pay anything for reinstatement.
As if everything else wasnt bad enough.
...checked Mrs Sopwith's AE account this morning to make sure they had posted flights from a couple of weeks ago. I was gobsmacked to see they had wiped out >22,000 points from the account in November. Being an FF myself, and she being an infrequent flyer, we haven't been paying too much attention to the expiry because I was under the apparently mistaken impression points expired after 7 years. Didn't realize the one year of inactivity rule.
Technically our mistake I suppose, but an honourable company would at least send a reminder 30 days in advance. A semi-honourable company would send a note after the fact saying what they had done. Then there's Aeroplan.
Is there any point in engaging them? Given the value of the points, we certainly aren't prepared to pay anything for reinstatement.
As if everything else wasnt bad enough.
Feb 21, 2012, 10:58 pm
#38
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,915
As a matter of interest I did check my BA account. The points expire in three years, AND you can get a family account that allows you to combine points. Apparently BA values my business considerably more than AC, who has allowed their provider to abuse me.
Point noted for future reference.
Feb 22, 2012, 12:01 am
#40
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Feb 22, 2012, 10:52 pm
#43
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I'm wondering for the past while, why extra incentives such as 20% to 25% bonus points Amex conversion points and the Rexall bonus for prescription transfers were offered?.. Even the economy points for business. My theory is its funded by wiped out points from unfortunate members' accounts.
Feb 22, 2012, 11:20 pm
#44
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The irony of taking points out of a customer's account.. AC/AE ends up losing a significant portion of business from that customer. In the overall scheme of things, it means millions of potential future revenue wiped out. This isn't good for AC and AE's bottom line.
Feb 23, 2012, 2:51 pm
#45
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