they can do it with eggs...
#46
Join Date: Mar 2000
Location: YVR
Posts: 9,999
You just need to stick a "Designed by Frank Geary" label on it, then sell it for $3500.
#47
Original Poster
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Now with damage, really? I put a bottle of liquor in the center of my carry on whenever I come back from outside Canada. Yeah, I wrap it in a pair of jeans but I don't obsess over it. I'm yet to have damage occur to bottles. If you have fragile stuff, you have to pack it accordingly, and presenting these fragile items in a 70lb box will probably not be handled very nicely: why? Because a person's back is worth more than the items inside that box. Sorry. ,,, I think people just pack really stupidly; I've seen really dense people box containing twelve bottles of wine, and, that's it. Just bottles in a box.
Lets not always blame the victim... what if the pax packs “un-stupidly” and there is still damage? Or the bag is damaged, not the contents?
I've seen the whiskey bottle example before. Actually, IMHO it is not a very fragile item. The round shape is structurally one of the strongest... but I have seen someone standing beside the carousel with a suitcase dripping red wine (a charter).
Thinking about a previous comment about bags being damaged by the airport systems, not AC per se. I gave my bag to AC. To me they are responsible, I have to deal with them. If the common services at the airport are responsible for damages then AC has the responsibility to deal with them... I think this is a common-law principle.
I am still wondering about LH covering broken wheels, while AC does not. How is this possible? Does AC have the relatively longest list of damages they don't cover? What about their “duty of care”?
#48
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
Cur, yes, but not referring to carry-on. I sort of feel responsible for that, it is in my care. It is when I give my checked bag to AC, it is in their care and they damage it.
Lets not always blame the victim... what if the pax packs “un-stupidly” and there is still damage? Or the bag is damaged, not the contents?
I've seen the whiskey bottle example before. Actually, IMHO it is not a very fragile item. The round shape is structurally one of the strongest... but I have seen someone standing beside the carousel with a suitcase dripping red wine (a charter).
Thinking about a previous comment about bags being damaged by the airport systems, not AC per se. I gave my bag to AC. To me they are responsible, I have to deal with them. If the common services at the airport are responsible for damages then AC has the responsibility to deal with them... I think this is a common-law principle.
I am still wondering about LH covering broken wheels, while AC does not. How is this possible? Does AC have the relatively longest list of damages they don't cover? What about their “duty of care”?
Lets not always blame the victim... what if the pax packs “un-stupidly” and there is still damage? Or the bag is damaged, not the contents?
I've seen the whiskey bottle example before. Actually, IMHO it is not a very fragile item. The round shape is structurally one of the strongest... but I have seen someone standing beside the carousel with a suitcase dripping red wine (a charter).
Thinking about a previous comment about bags being damaged by the airport systems, not AC per se. I gave my bag to AC. To me they are responsible, I have to deal with them. If the common services at the airport are responsible for damages then AC has the responsibility to deal with them... I think this is a common-law principle.
I am still wondering about LH covering broken wheels, while AC does not. How is this possible? Does AC have the relatively longest list of damages they don't cover? What about their “duty of care”?
I would go off of negligence and outcome as the metric, not just outcome. A suitcase getting run over and dented is negligence. But someone throwing a 50lb bag 6-15ft inside a cargo compartment is 3ft high in order to get the flight out on time (in order to allow cnx bags plenty of time to make their onward flight), and that bag exploding because it is a piece of crap...doesn't seem very negligent to me. Or a handle being ripped off when grabbed by a rampie; I think you have to go after the cause, not the symptom: handles exist so they can be grabbed, and cheap handles will break eventually. Simply because a handle broke while in the care of the airline doesn't make the airline responsible IMO. That's like saying the daycare is inevitably responsible-and automatically blameworthy-because my kid had a cardiac arrest and had half their face paralyzed while under their care. Sure, the daycare could be responsible and blameworthy, but simply because something occurred under their care doesn't mean it is automatically responsibility carte blanche. Or what if you leave your 1994 Ford Windstar to a valet, the valet guy goes to open the door, and the handle breaks? Or the van hits a pillar because the brakes failed? Is the valet responsible for this damage?
With LH replacing your wheel, wow...that's a good airline. Maybe it's because they are a large company sponsored and supported by the government that operate in a very consumer-centric culture? Or because the laws in Germany or different?
I haven't gone through the process of a majorly damaged bag, so I'm not jaded, but I'm pretty sure I will be jaded. You just have to be like that sh## disturbing math professor from YWG that goes to the CTA over everything.
#50
Join Date: Dec 2007
Posts: 3,607
#51
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
#52
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Last year, AC damaged a rivet of my Rimowa case. I showed them. Their answer was, well, this is an expensive suitcase. It would cost them a lot to fix it if they use their baggage repair agent. He suggested me to take it to Rimowa and have it fixed and he would pay for my expenses. Rimowa fixed it for free and I just charged them the shipping.^ So yes, AC did intend to fix even a small rivet damage.
#53
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Glad to hear AC actually follows up on damaged luggage. Which airport did you discover your luggage damaged (sorry if you stated in your earlier posts)?
#54
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,573
I agree, there is dammmmaggee, like the post with the mangled metal suitcase. That's messed up, it probably got ran over or something. But where is that balance between care of duty, negligence, and regular wear and tear? Your suitcase has one less wheel when you get it back than when you checked it, but what if that wheel was defective, hanging on a thread, etc.?.
"Any baggage may only be accepted if it is packed and secured in suitcases or similar containers and capable of withstanding reasonable handling.
Any passenger presenting baggage that is insecurely or insufficiently packed, or already damaged must sign a disclaimer waiving their right to any subsequent claim."
The thing I found quite funny, when my last bag was damaged (destroyed may be a better term...) was that it was a brand-new Air Canada branded suitcase - clearly the competitor with whom I was flying wanted me to remain loyal to AC!
#55
Join Date: Nov 2008
Programs: AC SE
Posts: 1,014
I once had my backpack run over by a large forklift out on the flightline. Thankfully it was a soft sided bag, though nothing in my shaving kit survived... You would not believe the goo you get when you mix shampoo, shaving cream, sun block, and toothpaste...
#56
Join Date: Dec 2006
Location: Closer to YTZ
Programs: Fairmont Platinum | AC Gate Lice Status | VIPorter
Posts: 2,554
Put this one on Youtube...can you sing?
#57
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Some airlines will note 'crappy bag' wih hanging of wheels etc. when you check it in - this is one airline's (that I happened to know off the top of my head do it) verbage:
"Any baggage may only be accepted if it is packed and secured in suitcases or similar containers and capable of withstanding reasonable handling.
Any passenger presenting baggage that is insecurely or insufficiently packed, or already damaged must sign a disclaimer waiving their right to any subsequent claim."
The thing I found quite funny, when my last bag was damaged (destroyed may be a better term...) was that it was a brand-new Air Canada branded suitcase - clearly the competitor with whom I was flying wanted me to remain loyal to AC!
"Any baggage may only be accepted if it is packed and secured in suitcases or similar containers and capable of withstanding reasonable handling.
Any passenger presenting baggage that is insecurely or insufficiently packed, or already damaged must sign a disclaimer waiving their right to any subsequent claim."
The thing I found quite funny, when my last bag was damaged (destroyed may be a better term...) was that it was a brand-new Air Canada branded suitcase - clearly the competitor with whom I was flying wanted me to remain loyal to AC!
#58
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
Maybe we should start a thread with messed up luggage...
#59
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
It was at LHR when they took responsibility for the damaged wheel.
It was at BKK when LH busted my Rimowa baggage. An LH agent was waiting on the carousel with me to retrieve the damaged bag. They knew I would have a heart attack when I saw the bag.
#60
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
No and no. But if LH didn't reimburse me for the loss, I would! They even paid me for the upgrade (to a better, newer model). They reimbursed me at the full price and I got to keep the VAT refund.^