Missing Flight Form - Finally!
May 16, 2017, 5:15 pm
#76
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Jun 2, 2017, 3:27 pm
#77
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Missing flights still not posted after two months.
AerClub advised to send them an e-mail directly with the missing flight details (previously this was explicitly not offered as an option).
AerClub advised to send them an e-mail directly with the missing flight details (previously this was explicitly not offered as an option).
Jun 6, 2017, 5:53 am
#79
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
It's just getting silly at this stage.
Last edited by Dambus; Jun 7, 2017 at 4:34 am Reason: Typo
Jun 6, 2017, 6:20 am
#81
Join Date: Feb 2017
Programs: BA Silver, Hilton HHonors Gold
Posts: 150
Jun 6, 2017, 8:06 am
#82
Join Date: Sep 2015
Location: EIDW
Programs: EI Gold
Posts: 44
Jun 7, 2017, 2:45 am
#84
Join Date: Feb 2015
Programs: EI Aer Club Platinum; AF/KLM Flying Blue; IHG Rewards Platinum Elite; Hilton Honors Silver.
Posts: 135
Jun 10, 2017, 3:50 am
#85
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
So... It seems the phone agents are no longer authorized to correct or add Tier credits or Avios. They at can still see what has or has not posted, including errors, but can't fix anything.
Historically they could cross reference past bookings with posted account updates and make manual corrections but obviously that power is also gone.
Specifically long haul legs upgraded using a voucher or through the bidding mechanism typically post as non Tier credit/Avios earning. It used to be a pain getting these manually corrected but now it's practically impossible to get them credited. (Presumably because the back office looking at these can't differentiate between straight award bookings and upgraded bookings).
Has anyone had an upgraded leg post successfully since the switch to AerClub?
Historically they could cross reference past bookings with posted account updates and make manual corrections but obviously that power is also gone.
Specifically long haul legs upgraded using a voucher or through the bidding mechanism typically post as non Tier credit/Avios earning. It used to be a pain getting these manually corrected but now it's practically impossible to get them credited. (Presumably because the back office looking at these can't differentiate between straight award bookings and upgraded bookings).
Has anyone had an upgraded leg post successfully since the switch to AerClub?
Jun 13, 2017, 3:03 pm
#86
Join Date: May 2010
Location: Dublin
Programs: EI AC Silver, BAEC Gold
Posts: 368
So... It seems the phone agents are no longer authorized to correct or add Tier credits or Avios. They at can still see what has or has not posted, including errors, but can't fix anything.
Historically they could cross reference past bookings with posted account updates and make manual corrections but obviously that power is also gone.
Specifically long haul legs upgraded using a voucher or through the bidding mechanism typically post as non Tier credit/Avios earning. It used to be a pain getting these manually corrected but now it's practically impossible to get them credited. (Presumably because the back office looking at these can't differentiate between straight award bookings and upgraded bookings).
Has anyone had an upgraded leg post successfully since the switch to AerClub?
Historically they could cross reference past bookings with posted account updates and make manual corrections but obviously that power is also gone.
Specifically long haul legs upgraded using a voucher or through the bidding mechanism typically post as non Tier credit/Avios earning. It used to be a pain getting these manually corrected but now it's practically impossible to get them credited. (Presumably because the back office looking at these can't differentiate between straight award bookings and upgraded bookings).
Has anyone had an upgraded leg post successfully since the switch to AerClub?
Jun 22, 2017, 9:18 am
#90
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
I will not be chasing missing Avios any further. (My Tier Credits have now reset so no impact there).
After multiple phone calls, two submissions on the website and three e-mails there are more important this to life.
The tier benefits are now the only factors in deciding who to fly with.
Last edited by Dambus; Jun 22, 2017 at 9:36 am Reason: Typo