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Customer Service Ethos at Aer Lingus (Regional)

Customer Service Ethos at Aer Lingus (Regional)

Old Jun 30, 2011, 4:50 am
  #1  
sgm
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Customer Service Ethos at Aer Lingus (Regional)

Seems like a horrible story:

http://leothegeek.wordpress.com/2011...ted-terrorist/
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Old Jun 30, 2011, 9:40 am
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..if one believes something written on a blog as gospel.

Call me a cynic, but I doubt it all went down quite like Victim-Stu says.
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Old Jul 1, 2011, 4:04 am
  #3  
sgm
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Originally Posted by colmc
..if one believes something written on a blog as gospel.

Call me a cynic, but I doubt it all went down quite like Victim-Stu says.
How about The Irish Times

http://www.irishtimes.com/newspaper/...299848677.html
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Old Jul 1, 2011, 1:47 pm
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Originally Posted by colmc
..if one believes something written on a blog as gospel.

Call me a cynic, but I doubt it all went down quite like Victim-Stu says.
Very well said Colm - ''two sides'' and all of that. From the outset the blog (when it was still available) appeared to contain bias to ''strengthen'' the story as such.

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Old Jul 2, 2011, 6:15 am
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original blog post: http://www.mike.ie/2011/07/how-a-com...ted-terrorist/
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Old Aug 12, 2011, 10:05 am
  #6  
sgm
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Update here:

http://leothegeek.wordpress.com/2011...-their-flight/

I am beginning to wonder which variables, if any, might explain such alleged negative behavior on the part of the airline/airline employee to this passenger. Surely it could not be sexuality?

If so, it would reflect very badly not just on Aer Arann but also on Aer Lingus. To be clear, I have no evidence of this - just a lex parsimoniae type gut feeling.
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Old Aug 14, 2011, 3:01 pm
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I never did like Aer Arann. I suspect (hope) that it's a once-off incident, and it's rather ridiculous that the pax has no legal remedy for defamation
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Old Aug 14, 2011, 4:13 pm
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It makes for pretty horrifying reading.

I guess this could happen on any airline and I don't expect the response would be any different, as legal fears would prevent the airline from doing the honourable thing and apologising.

I'm left with an uneasy feeling and a vagueish wish to avoid RE. They reap what they sow.

And it is UTTERLY ridiculous that there is no avenue for redress.
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Old Aug 15, 2011, 2:55 am
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What an appalling story this is, on two levels: inflight staff abusing their powers due to the post 9/11 set up (and this is definitely not the first time I have read or indeed experienced this, including at EI proper) and an airline completely unable to address its failing in a satisfactory manner.

It is unbelievable that at Aer Arran the word "sorry" seems not to feature in their vocabulary. Legal fears might be behind this but even then these are starting to be outweighed by the negative publicity this story has generated.
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