Aegean booking issue
#1
Original Poster
Join Date: Oct 2015
Posts: 19
Aegean booking issue
Greetings! I am trying to book domestic flights within Greece for June 2017 from Thessaloniki to Santorini (brief connection in Athens since there is no direct flight for this route) on 6/21 and Santorini direct to Athens on 6/24. I've been checking routinely to see when they post summer flights, and the routes appeared today on the Aegean website with multiple flight options and fare classes to choose from on those dates. However, when I select the flights/fare classes I want and select "continue" to make the booking, I keep getting an error message that basically says the fares/flights don't exist and that I should try searching again, which I do and the same exact flights/fares keep coming up as options, so I am totally stumped. Anyone have any suggestions or is this a common issue with the website? This is my first time booking with Aegean so I have no idea, any guidance would be appreciated!
#3
Join Date: Sep 2010
Location: England
Posts: 411
The summer fares are just being loaded, see this thread. Try again in a few days.
#4
Original Poster
Join Date: Oct 2015
Posts: 19
No I can't get to the payment section, I get the error right after I select the flight segments/fares I want from part 1, then when I click "continue" to go to part 2 which is entering your passenger information, I get an error code "no fare can be found for the flights and/or cabins you selected. Please search again and select another cabin and/or different flight". So I go back and reboot the entire website, I've tried selecting different segments, etc. and keep getting the same thing.
#6
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,333
Coincidentally I also was looking at flights to Santorini for this spring, as I noticed that the fares were loaded now (2 days ago they were not yet). However I also noticed that all flights had been loaded at booking class L - which is particularly expensive. So I decided to wait with the booking for a little while longer.
Could you post which flights/dates you are trying to book? We can try if we are able to select the same flights, and in that way determine if the problem is with the Aegean website or you computer/browser
Could you post which flights/dates you are trying to book? We can try if we are able to select the same flights, and in that way determine if the problem is with the Aegean website or you computer/browser
#7
Original Poster
Join Date: Oct 2015
Posts: 19
Thank you for the assistance! I just tried 3 different browsers and all had the same error (IE, Google Chrome, and Firefox)
I was specifically searching for:
6/21/17 SKG to JTR, it has multiple options for times and both GoLight and Flex fares, I specifically selected the 8:20-11 GoLight fare, also tried the 7:35-11 GoLight fare and both resulted in errors
6/24/17 JTR to ATH also has a ton of options with both GoLight and Flex, I specifically selected the GoLight fare 11:40 to 12:25 flight (OA 355)
I was specifically searching for:
6/21/17 SKG to JTR, it has multiple options for times and both GoLight and Flex fares, I specifically selected the 8:20-11 GoLight fare, also tried the 7:35-11 GoLight fare and both resulted in errors
6/24/17 JTR to ATH also has a ton of options with both GoLight and Flex, I specifically selected the GoLight fare 11:40 to 12:25 flight (OA 355)
#8
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,333
Very odd, it seems I am in fact able to go past the point where the passenger details are entered: http://upload.xandrios.net/147656914...2000.10.37.png
Could it have to do with the country/language selection? Does it also show the error if you do not first login to your M+B profile?
One other thing that may be causing this kind of behaviour could be a firewall or antivirus on your computer or (corporate?) network. I'm just guessing here though because it is definitely odd that it shows that error for you..
Could it have to do with the country/language selection? Does it also show the error if you do not first login to your M+B profile?
One other thing that may be causing this kind of behaviour could be a firewall or antivirus on your computer or (corporate?) network. I'm just guessing here though because it is definitely odd that it shows that error for you..