Aegean overbooking compensation
Sep 15, 2016, 6:44 am
#31
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
Unfortunately right after I agreed to 500 euro and gave up my seat, they told me "oops, actually it's 250 euro each." So I don't have anything signed by the company saying 500 euro. When I asked if they could give us cash immediately, they said we had to go to the gate then do everything with the customer service center by phone/email.
Sep 15, 2016, 6:49 am
#32
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
There are lots of things stated in the OP, none of which is particularly clear, and the order of disclosures doesn't appear to match the chronological order.
I doubt anything was in writing on the day of the event.
But it seems like €250 (times 2, making €500) was probably always the intention (which seems to be an improvement on the €400!!).
We were told we would be reimbursed 500 euro each when we were proposed the offer, then told it would be 250 euro each. I saw that flights over 1.500KM merit 400 euro compensation.
The airline told us they were sending us the compensation for 400 euro, then a week later we were told they made a mistake and canceled the wire transfer, and were sending us 250 euro instead. How incredibly unprofessional!!!
The airline told us they were sending us the compensation for 400 euro, then a week later we were told they made a mistake and canceled the wire transfer, and were sending us 250 euro instead. How incredibly unprofessional!!!
But it seems like €250 (times 2, making €500) was probably always the intention (which seems to be an improvement on the €400!!).
Sep 19, 2016, 10:26 pm
#33
Join Date: Dec 2010
Location: PDX
Programs: kayaker
Posts: 851
One extra piece of information that could also explain why they use MIL instead of MXP: A3 used to fly to LIN instead. It was probably easiest in their systems to use MIL as a general placeholder when they switched, and they've never updated since.
None of which is relevant to the issue at hand, namely, there was confusion over how much was agreed for, it probably was €250 each (for €500 total), my recommendation is to take what you got and move on. Not much you can pursue legally as it's all hearsay, and you don't fall under EU261 rules.
None of which is relevant to the issue at hand, namely, there was confusion over how much was agreed for, it probably was €250 each (for €500 total), my recommendation is to take what you got and move on. Not much you can pursue legally as it's all hearsay, and you don't fall under EU261 rules.