Delivery dates for the new cards [2015-16 transition]
Nov 30, 2015, 1:20 pm
#34
Join Date: Oct 2015
Posts: 48
This May I flown A3 from MAN to ATH they keep asking passenger for drink.
Nov 30, 2015, 9:21 pm
#36
Join Date: Jul 2013
Posts: 234
Dec 2, 2015, 7:59 am
#37
Join Date: Jul 2005
Location: 39000ft
Posts: 956
Would be effective maybe to pre-print and send the cards for those that have already qualified before the end-date. Maybe they do it next year, since the new card (as shown in M&B) expires Nov/2016 (not January like the current ones).
Dec 2, 2015, 8:37 am
#38
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Dec 2, 2015, 9:58 am
#39
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 644
Yesterday, I was at ATH waiting for an A3 connection flight. I tried to use the LH lounge using my A3 gold card and was denied. The lounge attendant told me the card had apparently run out and I should use my new one (which has probably not yet even been printed). In the end, I gained entry using my TK E+ card. If this sort of problem is systemic, a lot of cardholders are going to be angry with Aegean.
Dec 2, 2015, 10:20 am
#40
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Yesterday, I was at ATH waiting for an A3 connection flight. I tried to use the LH lounge using my A3 gold card and was denied. The lounge attendant told me the card had apparently run out and I should use my new one (which has probably not yet even been printed). In the end, I gained entry using my TK E+ card. If this sort of problem is systemic, a lot of cardholders are going to be angry with Aegean.
Last edited by KLouis; Dec 2, 2015 at 6:53 pm
Dec 2, 2015, 3:39 pm
#41
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
... and also, under Star Alliance rules, completely wrong. LH are very good at trying to use them to their advantage, so it seems only fair to quote the proof of entitlement rule back at them!
It sounds like holding a copy of the Star Alliance Employees' Guide might be fairly useful ...
It sounds like holding a copy of the Star Alliance Employees' Guide might be fairly useful ...
Dec 3, 2015, 8:52 pm
#42
Join Date: Aug 2013
Location: YYZ, YUL, PEK
Posts: 429
Yesterday, I was at ATH waiting for an A3 connection flight. I tried to use the LH lounge using my A3 gold card and was denied. The lounge attendant told me the card had apparently run out and I should use my new one (which has probably not yet even been printed). In the end, I gained entry using my TK E+ card. If this sort of problem is systemic, a lot of cardholders are going to be angry with Aegean.
I'll be passing through FRA a few times this month and next (January 2016). My old A3*G card has the expiry date 12/2015 printed on it, so it should be good for my lounge visits this month, though if what I've heard about LH lounge dragons is true it might not be good enough in January. The new cards couldn't come sooner...
Dec 3, 2015, 9:52 pm
#43
Join Date: Feb 2013
Location: Melbourne, AU
Programs: *A Gold, QF (ex-QP), AA, TG, A3 Gold, VA, SQ
Posts: 358
... and also, under Star Alliance rules, completely wrong. LH are very good at trying to use them to their advantage, so it seems only fair to quote the proof of entitlement rule back at them!
It sounds like holding a copy of the Star Alliance Employees' Guide might be fairly useful ...
It sounds like holding a copy of the Star Alliance Employees' Guide might be fairly useful ...
Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance. To gain access:
The customer must present a boarding pass for travel on a Star Alliance flight departing from the local airport;
The customer must present proof of SAG-level status. This is indicated on the boarding pass by XX*G, where XX is the carrier code of the carrier with whom the customer has SAG-level status. If the boarding pass does not show this, but the customer can prove Star Alliance Gold status via valid frequent flyer programme SAG-level card, access must be granted. In cases where the customer does not have the physical card, another valid indication of SAG-level status can be accepted.
Where a discrepancy exists between the loyalty status levels displayed on the frequent flyer programme card, boarding pass, other document presented and/or the Star Alliancem Premium Customer Database, the highest displayed level will be honoured. Example: boarding pass shows xx*S (xx = airline code *S=Star Alliance Silver), but customer presents a valid FFP card showing the Star Alliance Gold logo, customer must be given access to the lounge.
Always consult your supervisor or airline representative before turning away a customer."
http://rg.starallianceemployees.com/lounge-access.html