livious

Part of the reality of flying with children is that they will eventually leave something on the plane. I have dealt with this several times on various airlines (LH,SK,BA) and the item has never been located, much less warranted more than a canned response from the airline.

I would therefore like to compliment A3 on the latest experience. The process itself was not the most efficient, but in the end the service was commendable. My son left his headphones aboard our ARN-KLX flight, which we noticed relatively quickly and contacted them through the online form on the same day. We got the typical autoresponse,but hoped that they might find and hold them until our return flight. After hearing nothing for almost 2 weeks, my son receives an email letting him know that they found them and asked to confirm his home address. 2 days later we received an envelope with the headphones and two handfuls of the candies they pass out in-flight. Being 10, he appreciated both. Quite a good experience in the end and it was more than we could have hoped for. Nice job A3!

Ericka

The candies are a nice touch! Perhaps they should consider marketing their lost and found service the way KLM did. This is an adorable video.

DELLAS

Really impressive service from A3 there. We hear people moaning a lot of the time but nice of you to share your positive experience. ^

DrHalxx

That's quite impressive!

livious

While I don't mind criticizing airlines when things are handled poorly, I think it is good that we praise them when necessary. At the time my only hope was that they could have the headphones waiting at KLX for us, but am impressed that they took the extra effort to send them back to Sweden. Perhaps the cute dog that KLM is using could have expedited the process, but in the end I am satisfied.