Changes earning miles on SWISS (LX): E, K, L, T = 0 from 01MAY15 (and more chng)
May 5, 2015, 5:42 am
#62
Join Date: Jan 2014
Location: Germany
Programs: A3*G, AB G, LA Plat, AY Silver, Hilton Diamond, Hyatt Expl, BestW Diamond, SPG/MR Gold, ClubC Gold
Posts: 42
Thats strange, because I just received full mileage credit for the flights that I took on May 1st as well. 500 status and bonus miles for booking class L (intra europe). I reserved the tickets a couple of months ago.
May 5, 2015, 6:16 am
#63
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
May 5, 2015, 6:38 am
#64
Join Date: Dec 2012
Location: FLR-GRU
Programs: Miles&More ; A3*G
Posts: 85
Me too. I've just written to them using the contact form in the italian web site. I have 6 legs bought in october 2014 and 14 april 2015. My next flight (GRU-ZRH) will be 29th of may. I've asked if they will honor, with Aegean, the previous table (50% for class L). Fingers crossed 
Don't forget that, as Aegean Gold/Silver, there will be the chance to purchase Tier Miles (The service will be available soon, according to their web site)
Don't forget that, as Aegean Gold/Silver, there will be the chance to purchase Tier Miles (The service will be available soon, according to their web site)
May 5, 2015, 10:08 am
#66
Join Date: Jan 2014
Programs: A3*G
Posts: 40
I just received the following response from SWISS to my query:
"We have reviewed your request regarding your frequent flyer program.
Unfortunately, SWISS does not hold any administrative function when it comes to mileage accrual. We will have to ask you to contact A3's mileage program, as they take these decisions.
Please do let us know if you need additional information. Thank you for choosing SWISS."
So I guess we would have to write to A3...
"We have reviewed your request regarding your frequent flyer program.
Unfortunately, SWISS does not hold any administrative function when it comes to mileage accrual. We will have to ask you to contact A3's mileage program, as they take these decisions.
Please do let us know if you need additional information. Thank you for choosing SWISS."
So I guess we would have to write to A3...
May 5, 2015, 12:05 pm
#68
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,663
I just received the following response from SWISS to my query:
"We have reviewed your request regarding your frequent flyer program.
Unfortunately, SWISS does not hold any administrative function when it comes to mileage accrual. We will have to ask you to contact A3's mileage program, as they take these decisions.
Please do let us know if you need additional information. Thank you for choosing SWISS."
So I guess we would have to write to A3...
"We have reviewed your request regarding your frequent flyer program.
Unfortunately, SWISS does not hold any administrative function when it comes to mileage accrual. We will have to ask you to contact A3's mileage program, as they take these decisions.
Please do let us know if you need additional information. Thank you for choosing SWISS."
So I guess we would have to write to A3...
Last edited by nk15; May 5, 2015 at 1:33 pm
May 5, 2015, 12:10 pm
#69
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Letter I sent
Hello,
We are 3 passengers,; Mr DJ, Mr MD & Ms. NA.
We booked to fly with SWISS in the following booking classes; K & L.
These tickets were booked in January 2015.
Now SWISS has made a change to Accrual for these classes as of May 1 to zero mileage.
I do hope that Aegean will deposit the mileage according to when we made this booking, that is January 2015 based on the Aegean earning miles
Economy Discounted T, E, K, L : 50%
Please advise.
Thank you
Mr. DJ
We are 3 passengers,; Mr DJ, Mr MD & Ms. NA.
We booked to fly with SWISS in the following booking classes; K & L.
These tickets were booked in January 2015.
Now SWISS has made a change to Accrual for these classes as of May 1 to zero mileage.
I do hope that Aegean will deposit the mileage according to when we made this booking, that is January 2015 based on the Aegean earning miles
Economy Discounted T, E, K, L : 50%
Please advise.
Thank you
Mr. DJ
May 5, 2015, 1:30 pm
#70
Join Date: Apr 2015
Location: ZRH, MAD
Programs: A3*G
Posts: 7
Yep, booked W-Class, used to be 100%, got credited 50%. I don't care as it was an intraeuropean flight, but it sucks for those on intercontinental ones...
May 6, 2015, 5:26 am
#72
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Even though this sounds technically correct, it seems like they are trying to skirt responsibility and make A3 look like the bad guy here. You should email them back and ask them why they didn't give advance notice to A3 for the changes, so you can make informed decisions (about not booking LX on those fares)...
So even though LX may ultimately be at fault here; we can only complain to A3 about it. That is the party crediting the miles to our FF account.
A3 in turn may (or may not) be able to get something done from LX. Or A3 may decide to simply award additional miles out of pocket. That totally depends on the contracts between LX and A3, which is something we do not know the details about. It is quite possible that those contracts say that 2 weeks notice is enough, and there is no requirement to credit by the old rules for tickets booked prior to the change.
May 6, 2015, 5:59 am
#73
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
A3 in turn may (or may not) be able to get something done from LX. Or A3 may decide to simply award additional miles out of pocket. That totally depends on the contracts between LX and A3, which is something we do not know the details about. It is quite possible that those contracts say that 2 weeks notice is enough, and there is no requirement to credit by the old rules for tickets booked prior to the change.
May 6, 2015, 6:24 am
#74
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I do not think this is LX's responsibility. Regarding miles the contract is between A3 and LX. We, as 'end user', only deal with our point of contact: Miles&Bonus.
So even though LX may ultimately be at fault here; we can only complain to A3 about it. That is the party crediting the miles to our FF account.
A3 in turn may (or may not) be able to get something done from LX. Or A3 may decide to simply award additional miles out of pocket. That totally depends on the contracts between LX and A3, which is something we do not know the details about. It is quite possible that those contracts say that 2 weeks notice is enough, and there is no requirement to credit by the old rules for tickets booked prior to the change.
So even though LX may ultimately be at fault here; we can only complain to A3 about it. That is the party crediting the miles to our FF account.
A3 in turn may (or may not) be able to get something done from LX. Or A3 may decide to simply award additional miles out of pocket. That totally depends on the contracts between LX and A3, which is something we do not know the details about. It is quite possible that those contracts say that 2 weeks notice is enough, and there is no requirement to credit by the old rules for tickets booked prior to the change.
May 6, 2015, 8:31 am
#75
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
But I booked my flights based on Aegean's website showing what I will earn flying with LX with specific booking classes and I expect A3 M&B to honour that based on when my tickets were purchased. We as members of M&B are not priviy to these agreements between A3 & LX and I dont think I am interested in these agreements.
We do not need to know about the underlying contracts, we only deal with A3 and the Miles&Bonus terms. Unfortunately those terms say that you will be compensated following the rules in effect on the day of the flight. Not the rules that applied when you bought the ticket.
So the underlying contract thing is more a "FYI" thing - officially you are not entitled to the miles by the old scheme. The only thing you can do is ask A3 nicely and hope they are willing to help.