Feb 23, 2015, 6:35 am
Last edit by: NWIFlyer
With the evolution of the Miles&Bonus program, there are a number of threads on this forum that contain outdated information, plus a further set that - whilst describing the new program - contain conflicting information that has only been crystallised as we all discover how certain aspects of the program either work or are interpreted.
It is perhaps therefore unsurprising that many new members find searching through this myriad of threads a little daunting, and consequently they post a question in one of the FAQ threads.
This tends to irk those who've been around for a while who expect the new posters to at least do some basic searching before posting a question that has probably been asked many times before. This also causes the forums to become very congested and less easy to read through with the same question being asked and answered many times.
I am therefore creating a thread, which will be stickied, for anyone to ask any question they like about the M&B program where they are unsure or it's not obvious where they should be posting it.
There is no such thing in this thread as a stupid question, no issue with asking a repeat question, and any answers should be 100% flame-free. I will take a dim view of anyone that abuses a member or provides a less than helpful answer (such as 'do a search') to any question asked in here, because this is being created to benefit all of us so the other threads flow more cleanly. Thank you for your co-operation on this.
It might be that I move questions to more appropriate threads so they receive an answer more quickly, but if I do so I will always add a note to indicate where they originated, and ask that the flame-free answer principle be respected.
NWIFlyer
Moderator
Aegean M&B
It is perhaps therefore unsurprising that many new members find searching through this myriad of threads a little daunting, and consequently they post a question in one of the FAQ threads.
This tends to irk those who've been around for a while who expect the new posters to at least do some basic searching before posting a question that has probably been asked many times before. This also causes the forums to become very congested and less easy to read through with the same question being asked and answered many times.
I am therefore creating a thread, which will be stickied, for anyone to ask any question they like about the M&B program where they are unsure or it's not obvious where they should be posting it.
There is no such thing in this thread as a stupid question, no issue with asking a repeat question, and any answers should be 100% flame-free. I will take a dim view of anyone that abuses a member or provides a less than helpful answer (such as 'do a search') to any question asked in here, because this is being created to benefit all of us so the other threads flow more cleanly. Thank you for your co-operation on this.
It might be that I move questions to more appropriate threads so they receive an answer more quickly, but if I do so I will always add a note to indicate where they originated, and ask that the flame-free answer principle be respected.
NWIFlyer
Moderator
Aegean M&B
Flame-Free Questions on A3 - ask your newbie (and not so newbie) questions here
Aug 24, 2016, 5:10 am
#872
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,370
The retroclaim probably wouldn't work - the issue is that A3's IT system (in common with most other airlines) takes a few days after the qualifying flight posts to reflect the upgrade in status, and dates it on the later timescale. So if, for example, your flight posted on 1st September, your upgraded status wouldn't actually take effect until around 4th September in reality.
That means any retroclaim for a flight taken before 4th September would be inserted back in prior to the upgrade. This scenario would almost certainly take a phone call to have any chance of being resolved.
That means any retroclaim for a flight taken before 4th September would be inserted back in prior to the upgrade. This scenario would almost certainly take a phone call to have any chance of being resolved.
Aug 24, 2016, 5:45 am
#873
Community Director
Original Poster
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
But I never mentioned a retroclaim. To be clear, I suggested ONLY claiming the second flight and junking the first one. This should lead to at least 3000 miles being carried over towards gold qualification. OK, so if the op finds the extra 600 AWARD miles important, they can retoclaim it later purely for those.
. Good work, and a very inventive solution ...
Aug 25, 2016, 11:05 am
#874
Join Date: Oct 2015
Location: Chania
Posts: 6
Aug 26, 2016, 12:58 am
#877
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,370
Aug 26, 2016, 9:27 am
#879
Join Date: Apr 2015
Location: C2, BTS, VIE
Programs: A3 *G, AA Exec Plat Pro, Accor Silver, IHG Plat, HH Diamond, PP
Posts: 321
Aug 29, 2016, 4:31 am
#880
Join Date: Jul 2016
Programs: A3
Posts: 25
Hi everyone. I have an unfortunate issue. Tomorrow evening I was planning on taking A3 from TGL-ATH and then ATH-TLL. However, due to an unrelated personal issue, I will not be able to come to travel to Berlin today as planned, and so I have to cancel this reservation with just a bit over 24 hours left.
I am holding on the phone trying to cancel, but since there is a good chance I won't get any money back, will I get any miles if I check in online? I have been awarded miles before when I missed a flight on LH, but this is my first identical problem involving M&B.
I am holding on the phone trying to cancel, but since there is a good chance I won't get any money back, will I get any miles if I check in online? I have been awarded miles before when I missed a flight on LH, but this is my first identical problem involving M&B.
Aug 29, 2016, 6:04 am
#881
Community Director
Original Poster
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Hi everyone. I have an unfortunate issue. Tomorrow evening I was planning on taking A3 from TGL-ATH and then ATH-TLL. However, due to an unrelated personal issue, I will not be able to come to travel to Berlin today as planned, and so I have to cancel this reservation with just a bit over 24 hours left.
I am holding on the phone trying to cancel, but since there is a good chance I won't get any money back, will I get any miles if I check in online? I have been awarded miles before when I missed a flight on LH, but this is my first identical problem involving M&B.
I am holding on the phone trying to cancel, but since there is a good chance I won't get any money back, will I get any miles if I check in online? I have been awarded miles before when I missed a flight on LH, but this is my first identical problem involving M&B.
Aug 29, 2016, 7:36 am
#882
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Whilst it's not impossible for an airline's IT to make a mistake, this is incredibly unlikely I'm afraid. You need to fly to get the miles. Persevere with the call - A3 customer service is normally very efficient, and you may get a little money back. You might also want to consider paying the relatively small change fee to move the flights to dates in the future when you can use them.
Sep 1, 2016, 3:54 am
#883
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
When flying Olympic (OA flight numbers), can one use the Lufthansa lounge in Athens as a M+B Gold member? I know Olympic is no in *A so I would assume not - however due to them working together I can imagine that specifically in ATH it may be allowed?
Sep 1, 2016, 4:15 am
#885
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Thanks, seems it is at least worth a try. Unfortunately in this case we did get 'pure' OA flights (OA38), not codeshared with Aegean. Normally I would be fine with a short wait in the Aegean lounge, but we'll be arriving very early at the airport after a long morning of traveling - and it would be nice to have some lunch at the LH place.
Edit:
No luck - one glance on my BP and I was told that Olympic is not part of Star alliance, thus I can only make use of the Aegean lounge next door.
Edit:
No luck - one glance on my BP and I was told that Olympic is not part of Star alliance, thus I can only make use of the Aegean lounge next door.
Last edited by Xandrios; Sep 2, 2016 at 5:12 am