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Together account - details, issues and questions

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Old Jun 29, 2016, 7:52 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: benberg2013
Together Account Terms and Conditions

These details, copied from the Aegean website, explains how a Miles and Bonus Together account works.

- A Together account can be created only by active Miles+Bonus members that belong to the Silver or Gold tier. The Together account activation can only be accomplished electronically, via the Aegean official website and only after the Member logs in to his/her personal Miles+Bonus account. The Member that activates the Together account is automatically nominated as the Head of the Together account.

- In case the Member, Head of the Together account, is downgraded to the Blue tier, then the Together account will be cancelled and all the award miles accumulated, will be transferred to the personal Miles+Bonus account of the Head.

- A Together account can consist of 2 to 6 members.

- The Head as well as all Together members under the Relation Type “Father”, “Mother”, “Spouse” and “Companion” must be over 18 years old, whereas Members under the Relation Type "Brother", "Child", "Companion", "Friend" and "Sister" must be over 2 years old.

- The Head must invite the members that wishes to include in the Together account via an electronic message. The invited members must be active Miles+Bonus members that do not belong to another Together account or have not opt-out or been removed from a Together account in less than a six (6) months period and have a valid email account registered in their profile. It is clarified that the invited Members reserve the right to accept or reject their invitation within a period of 10 days. After that period, the invitation will expire and the Head may resend the invitation to the same or any other Member.

- As soon as a Member accepts the invitation to participate in a Together account, all 100% of the award miles collected into his/her personal Miles+Bonus account are transferred to the Together account. All 100% of his/her award miles will be transferred to the Together account for as long as the Member belongs to the Together account.

- The Head is exclusively responsible for the control of the Together account (add /remove members). The Head can accomplish changes by logging in his/her personal Miles+Bonus account.

- Any member added to a Together account cannot be removed in less than six (6) months from the join date.

- The Members that opt-out or are removed from a Together account, are not eligible to create or participate in a Together account for a period of six (6) months from the opt-out or removal date.

- The Head that opts-out or deactivates a Together account or is downgraded to the Blue tier, is not eligible to create or participate in a Together account for a period of six (6) months from the opt-out, removal or downgrade date.
It is clarified that a Together account cannot be cancelled in less than 6 months from the day of the Together account's creation.

- The Head is exclusively responsible for the administration of the Together account. The Head reserves the right to provide access to the members he wishes, in order for them to be able to view the Together accrual and redemption transactions, as well as to redeem award miles.

- If a Together Member wishes to opt-out from the Together account, the total award miles that have been accumulated to the Together account or part of them, cannot be transferred to his personal Miles+Bonus account.
In the event of a Head ‘s death, the Together Account and the total award Miles will be automatically cancelled.

- If the Head wishes to opt-out from the Together account, the Together account will be cancelled and the total award miles that have been accumulated will be transferred to his personal Miles+Bonus account.
Aegean reserves the right to reject any application of a Together account in case it is not compatible with the terms and conditions.

- Aegean has the right to deactivate the Together program and cancel the relevant miles without notification if - for a period of 6 months from the activation day - no flight transaction with Aegean, Olympic Air or any Star Alliance member airline, has been added by any of the Together Members.
Aegean reserves the right to annul or modify at its own private discretion, anytime and with no previous notice the Program's terms and conditions, as they are mentioned in this document. The new terms and conditions apply upon their publication.

- A Member's participation in the Program after the publication of the new terms and conditions implies their unconditional acceptance


Together Miles Accrual

- All miles accrued on a Together account are award miles. Each Together member may accrue tier miles at his personal Miles+Bonus account. However, the award miles will be added and accumulated under the Together account.

For example:

A Together member flies from Athens to Thessaloniki in W booking class. The miles that will be added as follows:
500 tier miles to his personal Miles+Bonus account
500 award miles to the Together account

A necessary requirement for adding miles to the Together account is the completion of the transaction (Aegean, Olympic Air, and partners) by each Together member, through his/her personal Miles+Bonus account.

There is no card issued for the Together accounts and the Together account number is not registered nor indicated during accrual transactions.

A Together member is obliged to indicate his personal Miles+Bonus card number during the ticket reservation, as well as presenting his card at the check in counter.

A Together member is obliged to indicate and present his personal Miles+Bonus card during any transaction with the partners of Miles+Bonus.
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Together account - details, issues and questions

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Old Jan 9, 2015, 7:11 am
  #61  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
It simply means that the only way to accrue miles to the together account is through the member accounts. The together account cannot earn miles on its own.
intuition is offline  
Old Jan 9, 2015, 7:38 pm
  #62  
 
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
Originally Posted by intuition
It simply means that the only way to accrue miles to the together account is through the member accounts. The together account cannot earn miles on its own.
thanks! so no pressure for all my members to accrue this year then.
scrappydog is offline  
Old Jan 10, 2015, 2:58 am
  #63  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Originally Posted by scrappydog
thanks! so no pressure for all my members to accrue this year then.
What is the practical advantage of a together account if the members don't accrue miles?
KLouis is offline  
Old Jan 10, 2015, 3:19 am
  #64  
 
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
for me, my family just joined since they are based in another country. they do no fly often maybe once in 2 years but still i wanted them to be part of my together account for future. so there you go
scrappydog is offline  
Old Jan 10, 2015, 3:29 am
  #65  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
Originally Posted by scrappydog
for me, my family just joined since they are based in another country. they do no fly often maybe once in 2 years but still i wanted them to be part of my together account for future. so there you go
I see; not a practical advantage but, rather, a "sentimental" reason.
KLouis is offline  
Old Jan 10, 2015, 3:39 am
  #66  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
Well, if they have some dormant miles in their accounts (which I think is the case in most families where one person is flying a lot) those miles get transferred too and can be put to use.
intuition is offline  
Old Jan 11, 2015, 6:22 pm
  #67  
 
Join Date: Mar 2010
Location: MEX
Programs: TK G,UA *S
Posts: 1,137
I invited a friend which did not accepted the invitation within 10 days.
Now the status of the invitation states EXPIRED.

However when I tried to resend the invitation it says that an invitation is pending.
Well anybody knows how to resend the invitation in this case?
flymexico2010 is offline  
Old Jan 12, 2015, 12:22 am
  #68  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
You are supposed to be able to resend an invitation after the old one expired, so that is one of the (many) bugs of the site.

Last edited by intuition; Jan 12, 2015 at 12:32 am
intuition is offline  
Old Jan 15, 2015, 12:35 am
  #69  
 
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
What happens to the together miles when your status gets downgraded to blue?
hiima is offline  
Old Jan 15, 2015, 12:37 am
  #70  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
All miles will be transferred back to the head of the account.

Pretty clearly stated in chapter 4 section 2 of T&C
In case the Member, Head of the Together account, is downgraded to the Blue tier, then the Together account will be cancelled and all the award miles accumulated, will be transferred to the personal Miles+Bonus account of the Head.
intuition is offline  
Old Jan 15, 2015, 6:25 pm
  #71  
 
Join Date: Nov 2003
Location: YYC
Programs: Marriott LTP - Aeroplan 50K
Posts: 676
Together Flights Question

Hi everyone,

The good news is that it looks like the Together flight award program might be actually working as I see more than Aegean airlines as a carrier, and I see more than just Greek airports :-)

Having said that, does anyone know when you try to make a flight redemption, they give you a choice of days, but there doesn't seem to be a field for times.

I'm trying to book a trip using the Together account, but I have meetings in the morning on my return date, so I'm trying to return in the evening on my return date.

Does anyone know whether this is possible using the Together account?

Thanks for any insight anyone can provide.

Cheers,

Singlepoint
Singlepoint is offline  
Old Jan 15, 2015, 11:17 pm
  #72  
Community Director
 
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Originally Posted by Singlepoint
Hi everyone,

The good news is that it looks like the Together flight award program might be actually working as I see more than Aegean airlines as a carrier, and I see more than just Greek airports :-)

Having said that, does anyone know when you try to make a flight redemption, they give you a choice of days, but there doesn't seem to be a field for times.

I'm trying to book a trip using the Together account, but I have meetings in the morning on my return date, so I'm trying to return in the evening on my return date.

Does anyone know whether this is possible using the Together account?

Thanks for any insight anyone can provide.

Cheers,

Singlepoint
This doesn't really have anything to do with Together account.

Together miles are no different to any other award miles - so you can book anything with them, just as you could from an individual account, assuming there is redemption availability in Starnet. Do your own research and call A3 to make the redemption.
NWIFlyer is offline  
Old Jan 16, 2015, 7:48 am
  #73  
 
Join Date: Mar 2010
Location: MEX
Programs: TK G,UA *S
Posts: 1,137
Originally Posted by flymexico2010
I invited a friend which did not accepted the invitation within 10 days.
Now the status of the invitation states EXPIRED.

However when I tried to resend the invitation it says that an invitation is pending.
Well anybody knows how to resend the invitation in this case?
Anybody with the invitation status expired in his account? My invitation was not accepted during the 10 days limit and now I cannot resend another one. It just does not work. I called reservation they told me they would check it but no news since then...
flymexico2010 is offline  
Old Jan 16, 2015, 11:37 am
  #74  
 
Join Date: Nov 2003
Location: YYC
Programs: Marriott LTP - Aeroplan 50K
Posts: 676
Originally Posted by NWIFlyer
This doesn't really have anything to do with Together account.

Together miles are no different to any other award miles - so you can book anything with them, just as you could from an individual account, assuming there is redemption availability in Starnet. Do your own research and call A3 to make the redemption.
Ok - thanks. I just didn't know if it was possible (or preferable) to try and book online as opposed to calling them.

Cheers,

Singlepoint
Singlepoint is offline  
Old Jan 16, 2015, 3:08 pm
  #75  
 
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Originally Posted by intuition
All miles will be transferred back to the head of the account.

Pretty clearly stated in chapter 4 section 2 of T&C
Thank you.
hiima is offline  


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