Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Dec 9, 2014, 12:53 am
#46
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
...another interesting thing I spotted. The "Companion" vouchers seem to work!
I just made a dummy domestic booking and entered the promotional code off my voucher and it did, indeed give a 50% reduction off the ticket price for up to two pax! (Off the ticket price only, not the taxes of course).
Things are looking up... (maybe).
I just made a dummy domestic booking and entered the promotional code off my voucher and it did, indeed give a 50% reduction off the ticket price for up to two pax! (Off the ticket price only, not the taxes of course).
Things are looking up... (maybe).
Dec 9, 2014, 2:11 am
#47
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
That is good to know! Is the coupon you used for testing still valid after testing this? I was a bit hesitant to try since I do not know when it is invalidated: Upon entering or upon purchasing the ticket(s) :P
The terms mentioned on the coupons are still the same indeed. For the business class upgrades it says that any Aegean operated flight is eligible. However i'd hold off buying GoLight tickets until it has been proven to actually work
The terms mentioned on the coupons are still the same indeed. For the business class upgrades it says that any Aegean operated flight is eligible. However i'd hold off buying GoLight tickets until it has been proven to actually work
Dec 9, 2014, 2:38 am
#48
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
Well I tried three different dummy bookings so it seems it's only when yoy actually make the purchase, which makes sense. (Hmm I've lived in Greece for nine years and I STILL rely on logic when dealing with 'officialdom' - what an optymistic soul I am!)
As for the upgrades, I have a very cheap GoLight tickeg I'd like to upgrade so I will call them as soon as the vouchers appear 'for real' on the site and see what happens. This flight isn't until February so I'm thinking I might be OK on award availability.
As for the upgrades, I have a very cheap GoLight tickeg I'd like to upgrade so I will call them as soon as the vouchers appear 'for real' on the site and see what happens. This flight isn't until February so I'm thinking I might be OK on award availability.
Dec 9, 2014, 3:10 am
#49
Join Date: Oct 2014
Location: Germany
Programs: *G, OWS
Posts: 214
Well I tried three different dummy bookings so it seems it's only when yoy actually make the purchase, which makes sense. (Hmm I've lived in Greece for nine years and I STILL rely on logic when dealing with 'officialdom' - what an optymistic soul I am!)
As for the upgrades, I have a very cheap GoLight tickeg I'd like to upgrade so I will call them as soon as the vouchers appear 'for real' on the site and see what happens. This flight isn't until February so I'm thinking I might be OK on award availability.
As for the upgrades, I have a very cheap GoLight tickeg I'd like to upgrade so I will call them as soon as the vouchers appear 'for real' on the site and see what happens. This flight isn't until February so I'm thinking I might be OK on award availability.
The reclaim part is still missing though...
Dec 9, 2014, 3:21 am
#50
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
... and, for the first time for me, the print bit actually works ...
Dec 9, 2014, 3:44 am
#51
Join Date: Apr 2014
Posts: 77
Another data point. Excellent English speaker on the phone.
Upgrades for the gold member only. Not members of the party on same booking. You would have to use miles for those.
She said that all fares are upgradable. Not just Flex. All fare codes.
Not possible at the moment. Will be possible in 2 weeks.
Upgrades for the gold member only. Not members of the party on same booking. You would have to use miles for those.
She said that all fares are upgradable. Not just Flex. All fare codes.
Not possible at the moment. Will be possible in 2 weeks.
Dec 9, 2014, 4:38 am
#52
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Another data point. Excellent English speaker on the phone.
Upgrades for the gold member only. Not members of the party on same booking. You would have to use miles for those.
She said that all fares are upgradable. Not just Flex. All fare codes.
Not possible at the moment. Will be possible in 2 weeks.
Upgrades for the gold member only. Not members of the party on same booking. You would have to use miles for those.
She said that all fares are upgradable. Not just Flex. All fare codes.
Not possible at the moment. Will be possible in 2 weeks.
Data points:
Go Light fare
LGW-ATH-SKG
SKG-ATH-LHR
Award availability open for all flights - I checked before ringing
Only possible to upgrade the whole booking rather than individual flights
Agent took all my (4) Gold upgrade voucher numbers, but never asked for MrsNWIFlyer's - so I'm not yet sure if she has been debited or not, but I specifically checked and both of us have been upgraded.
There's now a charge of £14 showing against the booking - which makes no sense at all given the difference in UK APD is £13 per person from lowest class.
Remaining unknowns:
It might be possible that (a) vouchers can be shared across a single PNR and (b) it's one voucher per complete journey rather than per segment.
I'll edit the post as more information becomes available on our accounts.
Last edited by NWIFlyer; Dec 9, 2014 at 5:26 am Reason: Update progress on upgrade
Dec 9, 2014, 5:12 am
#53
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Wow, please do keep us updated 
Your'e flying 4 segments, and the agent asked for 4 coupons. They may have applied all 4 coupons instead of one (Why else would they need all 4 coupon codes?) right? Though actually it seems 8 segments were upgraded. Were you both on the same PNR?
Another thing of importance may be that this is still very new - you may be (one of) the first ones to have applied the voucher(s). Possibly the agent was not aware of the official procedure yet and proceeded according to his/her interpretation of the rules. I would be very much surprised if one coupon would be enough to upgrade four legs..
Would you be able to verify what booking class you were upgraded to? That may help with determining if space is available. Possibly the ANA tool may help out to check online for availability when we know the booking class
Your'e flying 4 segments, and the agent asked for 4 coupons. They may have applied all 4 coupons instead of one (Why else would they need all 4 coupon codes?) right? Though actually it seems 8 segments were upgraded. Were you both on the same PNR?
Another thing of importance may be that this is still very new - you may be (one of) the first ones to have applied the voucher(s). Possibly the agent was not aware of the official procedure yet and proceeded according to his/her interpretation of the rules. I would be very much surprised if one coupon would be enough to upgrade four legs..
Would you be able to verify what booking class you were upgraded to? That may help with determining if space is available. Possibly the ANA tool may help out to check online for availability when we know the booking class
Dec 9, 2014, 5:14 am
#54
Join Date: Apr 2014
Posts: 77
Amazing! I called again and they told me that they can't process upgrades yet unless it is using "2014 upgrade coupons" (I wasn't aware these existed) or miles. "2015 upgrade coupons" will work as of 2 weeks' time and will apply to all fare classes but only for the Gold Account member.
I dunno if you have a lot of miles but check carefully whether they used miles to upgrade you or the "2014" vouchers.
Perhaps you just got mega lucky!
I dunno if you have a lot of miles but check carefully whether they used miles to upgrade you or the "2014" vouchers.
Perhaps you just got mega lucky!
Dec 9, 2014, 5:47 am
#55
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Wow, please do keep us updated
Your'e flying 4 segments, and the agent asked for 4 coupons. They may have applied all 4 coupons instead of one (Why else would they need all 4 coupon codes?) right? Though actually it seems 8 segments were upgraded. Were you both on the same PNR?
Another thing of importance may be that this is still very new - you may be (one of) the first ones to have applied the voucher(s). Possibly the agent was not aware of the official procedure yet and proceeded according to his/her interpretation of the rules. I would be very much surprised if one coupon would be enough to upgrade four legs..
Would you be able to verify what booking class you were upgraded to? That may help with determining if space is available. Possibly the ANA tool may help out to check online for availability when we know the booking class
Your'e flying 4 segments, and the agent asked for 4 coupons. They may have applied all 4 coupons instead of one (Why else would they need all 4 coupon codes?) right? Though actually it seems 8 segments were upgraded. Were you both on the same PNR?
Another thing of importance may be that this is still very new - you may be (one of) the first ones to have applied the voucher(s). Possibly the agent was not aware of the official procedure yet and proceeded according to his/her interpretation of the rules. I would be very much surprised if one coupon would be enough to upgrade four legs..
Would you be able to verify what booking class you were upgraded to? That may help with determining if space is available. Possibly the ANA tool may help out to check online for availability when we know the booking class
Yes, both on the same PNR.
I've been upgraded to I class. One other interesting point though - the normal increased baggage allowance for J cabin does not currently show on the PNR record on A3's website, so it looks like all the underlying fare basis allowances continue to apply and this is literally just a cabin upgrade without all the other benefits (not that I need them, but as a reference point ...).
As I said, I did check for I class availability before I called as that seemed the most likely barrier to upgrade, so we don't yet know what happens when that availability is exhausted.
I've also checked my Together account to make sure no miles have been deducted - and it's entirely intact
.
Dec 9, 2014, 6:13 am
#56
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
Silver member here. I've just had my return fare to LGW, next week, upgraded. It was done through reservations dept. on the phone. I originally had flexi U and was told I'd be upgraded to *I*fare. 2 bags permitted and complimentary lounge access. Mileage accrual will be for U fare and will be credited automatically, (without retro claim).
They accessed my account online and picked up the voucher there. Looking good as business A was sold out. Just received email with confirmation. Under total it says, " NO ADC". Does anyone know what that means? Perhaps No Additional Charge?
They accessed my account online and picked up the voucher there. Looking good as business A was sold out. Just received email with confirmation. Under total it says, " NO ADC". Does anyone know what that means? Perhaps No Additional Charge?
Last edited by hermes1; Dec 9, 2014 at 6:25 am
Dec 9, 2014, 8:31 am
#60
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
Three minutes for me earlier today ... slightly longer than normal, but there again so was the time taken to resolve the query. I suspect the agents are trying to deal with lots of new processes and therefore the time needed per call is extended so answer time is correspondingly longer.
Still, on the plus side the Christmas hold music wasn't unpleasant.
Still, on the plus side the Christmas hold music wasn't unpleasant
.