Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jan 15, 2017, 5:54 pm
#1291
Join Date: Apr 2016
Posts: 27
I have a tricky question regarding using the upgrade coupons before member upgrade, I'm now a blue member, however my flights with Aegean will take place just in one month, after flying with them I will be a silver member with 2 coupons, my questions is, can I upgrade my future flights (Flights also A3 but in July) if I book now as a blue member? Or should I wait until my flights next month.
Jan 15, 2017, 6:18 pm
#1292
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
I have a tricky question regarding using the upgrade coupons before member upgrade, I'm now a blue member, however my flights with Aegean will take place just in one month, after flying with them I will be a silver member with 2 coupons, my questions is, can I upgrade my future flights (Flights also A3 but in July) if I book now as a blue member? Or should I wait until my flights next month.
Jan 15, 2017, 11:01 pm
#1293
Join Date: Dec 2015
Programs: A3
Posts: 15
That should be no problem. The upgrade coupons are still included on the silver status?
Jan 16, 2017, 4:05 am
#1294
Join Date: Aug 2016
Programs: Aegean Mils & Bonus
Posts: 12
I have a tricky question regarding using the upgrade coupons before member upgrade, I'm now a blue member, however my flights with Aegean will take place just in one month, after flying with them I will be a silver member with 2 coupons, my questions is, can I upgrade my future flights (Flights also A3 but in July) if I book now as a blue member? Or should I wait until my flights next month.
Jan 16, 2017, 3:50 pm
#1296
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Jan 16, 2017, 3:52 pm
#1297
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
I was able to use a coupon on a saver fare booked into P without issue. Initially the agent was unsure but she checked and it was fine.
Last edited by mrow; Jan 16, 2017 at 4:31 pm Reason: Correction, was booked into P originally, not S.
Jan 16, 2017, 4:31 pm
#1298
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
Just to update on this, I booked a saver fare between Paris and Cairo which booked into P. The Aegean agent initially said it was non-upgradeable but put me on hold to check and she then confirmed that saver fares in P were eligible for upgrade. Upgrade was processed and I am now booked into I in the business cabin.
Jan 17, 2017, 2:30 am
#1300
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,565
I don't think that they have assigned planes to specific routes, and if they have, it is not so apparent which ones to which routes. I've flown anything (from the old ones with the "thicker seats" to the sharklet 320s, from A321 to their single A319 on the ATH-HER segment and anywhere else. The only thing you can do is book one of the seats 1-5 or exit rows, which have more leg room.
Jan 17, 2017, 6:22 am
#1301
Join Date: Jun 2006
Posts: 5,896
They do not usually assign a certain aircraft to a certain route. One of the few exceptions is IST where SX-DGF is mostly used as it is a 319 route.
Jan 17, 2017, 11:17 am
#1302
Join Date: Apr 2014
Posts: 11
Booked 2 x P class Flex tickets from FRA to SKG, and was able to upgrade. However was very confusing and a little frustrating. I checked KVS tool and saw 2 x I class seats, and even checked the Aegean site for business class award availability. Was told no seats available by two different operators, and I kept explaining that I could see I class availability yet each time both operators said no seats available. Very strange, in the end they did it, but it was like they didn't want to. Anyone else had issues like this? I've done this a million times before and never had problems..
Jan 17, 2017, 12:54 pm
#1305
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
