Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jul 21, 2015, 12:47 pm
#616
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
Yes, definitely - there are several reports already in this thread alone. It's really too early to tell what the success rate is overall, let alone on individual routes - some of which may be more problematical than others.
Jul 21, 2015, 3:52 pm
#617
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
I am flying BRU-ATH on 11th August I called CS to use upgrade coupons but she said C was full. Is that what you mean by (much C-traffic)? When you say you have still not heard back, what do you mean?
Jul 22, 2015, 4:28 am
#618
Join Date: Jul 2005
Location: 39000ft
Posts: 955
I mean that there is more C-traffic. Usually there are at least 2-3 rows.
I have not heard back, means that I am still on waiting list for that upgrade. There is still availability 6 in C-class.
In your case, C of course is not full (There are still 4 seats in the morning flight and 9 seats in the evening flight - with I/class availability as well). I guess that you are on the morning flight: In that case you could also ask for being waitlisted.
I have not heard back, means that I am still on waiting list for that upgrade. There is still availability 6 in C-class.
In your case, C of course is not full (There are still 4 seats in the morning flight and 9 seats in the evening flight - with I/class availability as well). I guess that you are on the morning flight: In that case you could also ask for being waitlisted.
Jul 22, 2015, 5:21 am
#619
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,098
I have.
Although, curious, do they re-ticket or something when upgrading? Is there some sort of exchange rate that affects taxes paid or something?
Reason I ask is this.
Partner and I flying CPH-ATH together.
When purchased, (in March) only 1 upgrade available. Took the 1. Found out about waitlist and listed. Just last week, got a call confirming the second upgrade, however, it required a payment of 27 Eurocents.
What is this 27˘? The fact that it was only required on one, which was performed later. Is this possibly some flux in DKK-EUR rate, and since they seem to re-ticket, it causes a reassessment of tax?
Although, curious, do they re-ticket or something when upgrading? Is there some sort of exchange rate that affects taxes paid or something?
Reason I ask is this.
Partner and I flying CPH-ATH together.
When purchased, (in March) only 1 upgrade available. Took the 1. Found out about waitlist and listed. Just last week, got a call confirming the second upgrade, however, it required a payment of 27 Eurocents.
What is this 27˘? The fact that it was only required on one, which was performed later. Is this possibly some flux in DKK-EUR rate, and since they seem to re-ticket, it causes a reassessment of tax?
Jul 22, 2015, 8:38 am
#621
Join Date: Jul 2010
Location: Europe
Posts: 216
I have.
Although, curious, do they re-ticket or something when upgrading? Is there some sort of exchange rate that affects taxes paid or something?
Reason I ask is this.
Partner and I flying CPH-ATH together.
When purchased, (in March) only 1 upgrade available. Took the 1. Found out about waitlist and listed. Just last week, got a call confirming the second upgrade, however, it required a payment of 27 Eurocents.
What is this 27˘? The fact that it was only required on one, which was performed later. Is this possibly some flux in DKK-EUR rate, and since they seem to re-ticket, it causes a reassessment of tax?
Although, curious, do they re-ticket or something when upgrading? Is there some sort of exchange rate that affects taxes paid or something?
Reason I ask is this.
Partner and I flying CPH-ATH together.
When purchased, (in March) only 1 upgrade available. Took the 1. Found out about waitlist and listed. Just last week, got a call confirming the second upgrade, however, it required a payment of 27 Eurocents.
What is this 27˘? The fact that it was only required on one, which was performed later. Is this possibly some flux in DKK-EUR rate, and since they seem to re-ticket, it causes a reassessment of tax?
I'd guess it's the same for you, but then again, only one passenger has to pay for it? Did they mention anything about taxes?
Jul 22, 2015, 9:02 am
#622
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
I mean that there is more C-traffic. Usually there are at least 2-3 rows.
I have not heard back, means that I am still on waiting list for that upgrade. There is still availability 6 in C-class.
In your case, C of course is not full (There are still 4 seats in the morning flight and 9 seats in the evening flight - with I/class availability as well). I guess that you are on the morning flight: In that case you could also ask for being waitlisted.
I have not heard back, means that I am still on waiting list for that upgrade. There is still availability 6 in C-class.
In your case, C of course is not full (There are still 4 seats in the morning flight and 9 seats in the evening flight - with I/class availability as well). I guess that you are on the morning flight: In that case you could also ask for being waitlisted.
Last edited by jimat3c; Jul 22, 2015 at 9:28 am
Jul 22, 2015, 9:48 am
#624
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,369
She also said that my return flight form Ath-Man was all economy and no C class. I thought all A321 had C class. Rtn same day.
Jul 22, 2015, 9:56 am
#625
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,564
Jul 22, 2015, 3:47 pm
#626
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
I've been on flights which officially have no business class, and there was still a divider which they did not use and did not remove.
So it seems that it wouldn't be a 1-2-3 job to remove it. But i am sure it can be removed. Just not worth it, due to later flights beeing with C.
So it seems that it wouldn't be a 1-2-3 job to remove it. But i am sure it can be removed. Just not worth it, due to later flights beeing with C.
Jul 22, 2015, 4:10 pm
#627
Join Date: Apr 2015
Location: Liverpool UK
Programs: TK *G Elite, AZ Gold.
Posts: 204
I called back and she put me on waitlist, but a couple of questions. There is 4 empty seats why cant I have one? Are they waiting to see if they can sell them, and if they don't, how close to the actual flight do they let them be upgraded? Are they released in a consistent time frame?
Update: A strange thing happened recently, as I was checking yesterday (08 Aug.) I found I was removed from the waitlist I called A3 and was told the waitlist was cancelled but that she would put me back on it. Then today (9th Aug.) I received a call off them to say my upgrade was available, to which I agreed at a cost of €18. Wierd Also when looking at the seatmap it was showing 6 empty C seats.
Update: A strange thing happened recently, as I was checking yesterday (08 Aug.) I found I was removed from the waitlist I called A3 and was told the waitlist was cancelled but that she would put me back on it. Then today (9th Aug.) I received a call off them to say my upgrade was available, to which I agreed at a cost of €18. Wierd
Also when looking at the seatmap it was showing 6 empty C seats.
Last edited by jimat3c; Aug 9, 2015 at 3:55 pm
Jul 23, 2015, 12:49 am
#628
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Aug 17, 2015, 5:00 am
#630
Join Date: Feb 2015
Location: SKG
Programs: A3*G, FRECCIA ALATA CLUB
Posts: 54
Also once you change your flight after the upgrade you loose the voucher and don't get a refund on the tax.