Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Jan 27, 2015, 5:59 pm
#316
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
Jan 27, 2015, 6:20 pm
#317
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yes, I space availability will determine the success of your upgrade,, you may call and make that request.
Jan 27, 2015, 11:50 pm
#318
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
If you've been re-ticketed you may have got lucky and they forgot to ask, but don't be surprised if you get a phone call at some point ...
Jan 28, 2015, 12:36 am
#319
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
Jan 28, 2015, 10:16 am
#320
Join Date: Dec 2012
Location: BRS; PVG
Programs: BA Gold, A3 *G, EY Gold, AZ CFP (ST E+). Hilton Gold
Posts: 271
No, it's a UK departure tax issue - my flight is also from LGW. The difference between economy and business APD is £13 per person for flights of up to 2,000 miles (based on the capital of the country travelled to, not the actual destination).
If you've been re-ticketed you may have got lucky and they forgot to ask, but don't be surprised if you get a phone call at some point ...
If you've been re-ticketed you may have got lucky and they forgot to ask, but don't be surprised if you get a phone call at some point ...
Thanks for the heads up. I just checked my tickets and they were two different ticket numbers so the upgrade looks ok.
I am also ex-LGW and didn't pay the £13 of APD difference...
Jan 28, 2015, 11:00 am
#321
Join Date: Oct 2009
Location: Athens Greece, Brighton UK
Programs: A3*Gold
Posts: 64
No, it's a UK departure tax issue - my flight is also from LGW. The difference between economy and business APD is £13 per person for flights of up to 2,000 miles (based on the capital of the country travelled to, not the actual destination).
If you've been re-ticketed you may have got lucky and they forgot to ask, but don't be surprised if you get a phone call at some point ...
If you've been re-ticketed you may have got lucky and they forgot to ask, but don't be surprised if you get a phone call at some point ...
Jan 28, 2015, 11:08 am
#322
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
... and I hope you realise neither of you is making me feel any better
Jan 28, 2015, 2:44 pm
#323
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Had to call in to use the gold upgrade, but no issues upgrading WAW-ATH-WAW.
I assume the flight will still post in the original booking class? Need those 4 segments
I assume the flight will still post in the original booking class? Need those 4 segments
Jan 28, 2015, 3:32 pm
#324
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
Using upgrade vouchers - What with mileage?
Booked originally in L & Q class (earning 100% of miles), and upgraded to business class with vouchers into I class (earning no miles).
How many miles will I be earning?
How many miles will I be earning?
Jan 28, 2015, 4:09 pm
#325
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Samesame as in every other FFP... Or the same as you would use miles for the upgrade:
SEAT UPGRADE AWARD WITH MILES REDEMPTION ON AEGEAN FLIGHTS:
...
Originally Posted by M&B T&C
SEAT UPGRADE AWARD WITH MILES REDEMPTION ON AEGEAN FLIGHTS:
...
- The traveler receives travel/service benefits based on upgraded class, e.g. check-in counters, priority baggage, baggage allowance, lounge access, etc.
- Mileage accrual is:
- applicable, according to the fare purchased (in Economy Class), not the flown
- credited as per Chapter 4 reference herein (MILES ACCRUAL FROM AEGEAN FLIGHTS)
Feb 2, 2015, 5:52 pm
#326
Join Date: Feb 2012
Location: BSL, BCN
Programs: A3*G, IB
Posts: 106
In another thread, someone stated that those upgraded flights do not post automatically and that you have to retro-claim. Apparantly possible from day after the flight (not necessary to wait two weeks as per the rule). I had my first two upgraded flights yesterday and will now try to retro-claim... Sorry, OT
PS: did this retro-claim and got a lot of error messages back, we will see....
PS: did this retro-claim and got a lot of error messages back, we will see....
Last edited by EAPflyer; Feb 2, 2015 at 6:01 pm
Feb 3, 2015, 3:02 am
#327
Join Date: Jun 2006
Posts: 5,897
In another thread, someone stated that those upgraded flights do not post automatically and that you have to retro-claim. Apparantly possible from day after the flight (not necessary to wait two weeks as per the rule). I had my first two upgraded flights yesterday and will now try to retro-claim... Sorry, OT
PS: did this retro-claim and got a lot of error messages back, we will see....
PS: did this retro-claim and got a lot of error messages back, we will see....
Feb 3, 2015, 7:20 am
#328
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
they told me on the phone, that they can do nothing right now. They are aware of the issue. Sounds they will be automatically posted mid-feb
Feb 9, 2015, 3:25 am
#329
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond, Accor Silver
Posts: 218
Booked BUD-ATH-SKG-ATH-BUD today via OTA.
Called today and applied coupons to the BUD-ATH-BUD segments. Took about 5 minutes and the upgrades reflected on my OTA account within a few minutes.
Called today and applied coupons to the BUD-ATH-BUD segments. Took about 5 minutes and the upgrades reflected on my OTA account within a few minutes.
Feb 11, 2015, 3:24 am
#330
Join Date: Aug 2011
Programs: A3 *S
Posts: 87
I flew on Dec 14 ATH to TXL. Purchased U class and was upgraded to I class using an upgrade coupon. Retro-claimed it a few days later.
Checked my account today two months later on Feb 11th and the miles still have not posted. When I try to retro-claim again it says something like "Your request is already in the system."
I sent Aegean an email inquiry. Let's see what they say.
Checked my account today two months later on Feb 11th and the miles still have not posted. When I try to retro-claim again it says something like "Your request is already in the system."
I sent Aegean an email inquiry. Let's see what they say.