Trying to Claim Mileage: "Activity date is outside your active period"?
Sep 25, 2014, 12:14 pm
#1
Original Poster
Join Date: Dec 2007
Location: SFO
Posts: 4,912
Trying to Claim Mileage: "Activity date is outside your active period"?
Has anyone experienced trying to claim mileage through the "Claim Air Miles" link lately?
After submitting all the information, an error in red lettering appears stating: "Activity date is outside your active period."
The flight was a month ago so the after 14 days submission doesn't apply.
Can I just email the information to Miles & Bonus?
After submitting all the information, an error in red lettering appears stating: "Activity date is outside your active period."
The flight was a month ago so the after 14 days submission doesn't apply.
Can I just email the information to Miles & Bonus?
Sep 25, 2014, 12:52 pm
#2
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Could this be the reason?
Originally Posted by A* M&B T&C
If a Basic Member has not flown at least once within a period of twenty four (24) months from the date of his/her last registered and Account-validated flight, then his/her Card and Account will be automatically inactivated and cannot be used for any purpose (mileage accrual or redemption) for a period of 12 months. During this period the Member may retroactively claim a flight he/she had made within the previous year so that to have his/her Card and Account reactivated. Otherwise, as soon as the 12-month period expires, the Card and the Account will be irrevocably canceled.If a Blue or Gold Member has not flown for at least once within a period of thirty six (36) months from the date of his/her last registered and Account-validated flight, then his/her Card and Account will be automatically inactivated and cannot be used for any purpose (mileage accrual or redemption) for a period of 12 months. During this period the Member may retroactively claim a flight he/she had made within the previous year so that to have his/her Card and Account reactivated. Otherwise, as soon as the 12-month period expires, the Card and the Account will be irrevocably canceled.
Sep 25, 2014, 2:56 pm
#4
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
As you identify, the only solution if you wish to credit to A3 is to open a new account - your old one is effectively dead because you can't reactivate at with a qualifying flight during year 2.
Sep 26, 2014, 2:40 pm
#6
Original Poster
Join Date: Dec 2007
Location: SFO
Posts: 4,912
i wonder if retro credit will work (with a new account number) when the operating airline "theoretically" sent over to A3 for credit and A3 doesn't credit because the boarding pass has A3-XXXXXXXXX on it.
Has anyone created a new account and retro-ed from an old account number that is "not active"?
Has anyone created a new account and retro-ed from an old account number that is "not active"?
Sep 27, 2014, 8:37 pm
#8
Join Date: Mar 2005
Posts: 138
I am in a similar situation. Since the miles cannot be credited due to account inactivity, can the miles be credited to another FF program (for example TK)? Since the operating airline paid for and credited the miles to A3 and A3 is not posting it in an inactive account, is this even legal? There must be a way to get the miles back?
Sep 30, 2014, 12:07 pm
#10
Join Date: Mar 2005
Posts: 138
Please kindly keep us posted as I am sure there are a few of us in the same situation.
Oct 1, 2014, 10:44 am
#11
Original Poster
Join Date: Dec 2007
Location: SFO
Posts: 4,912