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FlyerTalk Forums Thread Wiki: Please report your Star Alliance award redemption experiences
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No YQ airlines/routes/countries

NZ, CM, AV, O6, NH

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160 taxes one way [of these YR=98] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) 580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TGQ) - 49.22
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Old Oct 10, 10, 4:56 pm   #1
Original Poster
  
Join Date: Oct 2007
Location: MHT/BOS
Programs: Many
Posts: 429
Please report your Star Alliance award redemption experiences

Oct 2010 Post:

As Aegean is one of the easiest to earn Star Alliance statuses, I am very interested to find out more about redeeming Aegean miles.

Has anyone here redeemed Aegean miles for travel on non LH Star Alliance carriers?

Can you do a one-way on all of Star for 50% the RT award cost?

Does business class always cost 100K miles RT no matter if I am going USA-Europe/Africa/Asia/South America roundtrip?

Does Aegean charge fuel surcharges on redemption tickets on other carriers? Which ones?

Do they have an English speaking call center reachable by phone from the US during US awake hours?

On a RT award, can dates be changed after travel has started?

How many stopovers are allowed?

Is stopover and open jaw permitted?

Do they have hotel/car rental/online shopping/credit card partners that would be useful for a US based person?


-----------------------------------------------------------------

Nov 2011 update: Nice to see my post from more than a year ago finally has a proper forum home!

Since then, a lot of questions about redeeming miles have been answered by helpful Flyertalkers.

Some key points:

- YQ (fuel surcharge) is added for (almost?) all international itineraries including (almost?) all partner airlines. YQ is the same on award travel as regular paid tickets so can be looked up and compared using search engines like http://matrix.itasoftware.com/ Some airlines such as OZ have lower YQ than others such as LH, so plan accordingly.
No YQ is collected if you redeem Aegean miles to travel on:
* NZ operated routes that depart from New Zealand (hansetang81 - can you confirm if this is all routes)
* Flights within the USA/Canada/Mexico on UA/CO/US/AC - can anyone confirm this?
Please let me know if there are more exceptions.

- One-way Star Alliance bookings for 50% of the miles are allowed!

- Aegean does not allow any stopovers on Star awards. Only one connection is allowed, with a maximum duration of 24 hours at the connecting city. When going between two cities where there is NO star alliance single stop service, Aegean can make an exception and allow more than one connection.

- Once you finalize your itinerary and Aegean deducts miles from your balance, absolutely NO CHANGES ARE ALLOWED. You CAN CANCEL, but then only HALF of the miles you used are deposited back to into your account. [Mod note: this applied to bookings made before September 2012, and was correct at the time the OP wrote it. As at October 2015, changes are permitted and all cash and miles are refunded on cancellations up to 30 minutes before departure. In both cases, only a 20 Euro admin fee is charged.]

- Aegean uses Amadeus so you can view/print/confirm your redemption bookings on www.checkmytrip.com

- When redeeming your miles, calling the reservations number may have better results than calling the Miles and Bonus center.

- The award chart has quite a few good values where less Aegean miles are required than the average frequent flyer program. The award chart also has a number of regions where the award level is higher than average.
For example, good for values for those of us based in N. America include:
* 90,000 roundtrip business or 120,000 for first class North America to/from Europe & N Africa
* 42,000 miles roundtrip business class within N. America (use for UA 3 class flights such as PS JFK-LAX/SFO, Air Canada business class, and other flights where a front cabin is sold as business rather than first)
*110,000 for business or 150,000 for First Class N. America to/from Central/South Africa


The Miles & Bonus redemption chart is found here:
http://en.aegeanair.com/milesandbonu...n/spend-miles/




The zones include some places you may not expect.
http://en.aegeanair.com/Themes/1/Def...demptionA3.pdf

NORTH AMERICA: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Clipperton Island, Cuba, Dominica, Dominican Republic, Greenland, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Montserrat, Navassa Island, Netherlands Antilles, Puerto Rico, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre et Miquelon, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, United States, U.S. Virgin Islands
(IAH/EWR-BON/CUR/AUA, CLT-BGI/UVF/ANU/SKB/SXM anyone?)

EUROPE: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, F.Y.R.O.M., Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City, Turkey

NORTH AFRICA: Algeria, Libya, Morocco, Sudan, Tunisia, Western Sahara, Egypt, Sahrawi Arab Democratic Republic, Israel

MIDDLE EAST: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen, Iraq, Jordan, Lebanon, Syria, Iran

CENTRAL & SOUTH AFRICA: Benin, Burkina Faso, Cape Verde, Cote d' Ivoire, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Mauritania, Niger, Nigeria, Senegal, Sierra Leone, Togo, Angola, Burundi, Cameroon, Central African Republic, Chad, Congo, Equatorial Guinea, Gabon, Rwanda, Sao Tome and Principe, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Madagaskar, Malawi, Mauritius, Mozambique, Seychelles, Somalia, Tanzania, Uganda, Zambia, Zimbabwe, Botswana, Lesotho, Namibia, South Africa, Swaziland, British Indian Ocean Territory, Mayotte, Reunion, St. Helena, Canary Islands, Ceuta, Madeira, Melilla, Socotra, Puntland, Smaliland

CENTRAL ASIA: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Afghanistan, Pakistan, Russia-Siberia, India, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka

FAR EAST: China, Hong Kong, Japan, Macau, Mongolia, North Korea, South Korea, Taiwan, Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam

OCEANIA: Australia, New Zealand, Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu, Micronesia, Guam, Kiribati, Marshall Islands, Nauru, Northern Mariana Islands, Palau, Wake Island, American Samoa, Cook Islands, Easter Island, French Polynesia, Niue, Pitcairn Islands, Samoa, Tokelau, Tonga, Tuvalu, Wallis and Futuna

CENTRAL AMERICA: Belize, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama

SOUTH AMERICA: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela

HAWAII: Hawaii, Maui, Kaho 'olawe, Lana'i, Moloka'i, O'ahu, Kanua'i, Ni'ihau

----------------------------------------------------------------

How to find availability:

As a rule, Star Alliance availability is the same for all Star Airline partners (long haul F class on LX, LH, and SQ are the main exceptions to this rule). Each Star carrier accesses Starnet and whatever is loaded to Starnet is available to every carrier (most of the time). We can use other airline's websites/tools to check Star Alliance miles availability and 99% of the time, Aegean will have access to exact same redemption seats. Star carriers only have access to each others "saver" or low level miles seats; the double+ miles type awards with little capacity controls are not available to the alliance.

The best Star Alliance carrier websites to check Star miles availability are:
a) http://www.continental.com - select "Reward Travel"
b) The All Nippon Airways award booking engine (requires an ANA account)
c) The Air Canada award booking engine

The best paid tool to speed the process allowing you to simultaneously search all three of the above Star Alliance sites for several different routes or date ranges:
www.AwardNexus.com

If you sign up, I suggest you read their Guide and Tips.

If a simple search from origin to destination does not show you any available award seats, try this: To maximize your chance of finding all available awards, you need to build your own connections manually and search for each part separately.

For example, suppose you want to fly ORD-SIN (Chicago to Singapore) on Star Alliance. A search on ORD-SIN will not return all possible ways to travel from ORD to SIN.

Instead of searching:

•ORD-SIN

Knowing that Star Alliance have hubs at ICN (Asiana), NRT (ANA, United) and PEK (Air China), you should search:

•ORD-ICN
+
•ICN-SIN

•ORD-NRT
+
•NRT-SIN

•ORD-PEK
+
•PEK-SIN

This is just an example.

AwardNexus members can use Search Builder to quickly identify all your connection options. If you are not going to sign up for AwardNexus, my favorite free tool to explore airline routing options is the Airline Route Mapper - a Windows program you install on your computer.

Last edited by NWIFlyer; Oct 12, 15 at 6:46 am Reason: Add explanatory note on current refund rules to help new members
crazyMRer is offline   Reply With Quote
Old Oct 29, 10, 6:29 pm   #2
  
Join Date: Jul 2010
Location: BUF/YYZ
Programs: UA, CO, AA
Posts: 328
how about award flights on A3?
cotter77 is offline   Reply With Quote
Old Oct 30, 10, 3:10 pm   #3
  
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
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Posts: 3,202
Quote:
Originally Posted by cotter77 View Post
how about award flights on A3?
How about them?

I recently booked an award itinerary with several legs on A3. I found the availability of award flights very good, and the planes were new and comfortable.

YQ was a bit higher than I'd hoped, I paid about $250 USD for a 6-leg itinerary.

Did you have any specific questions regarding the award flights?
bostonbali is offline   Reply With Quote
Old Oct 31, 10, 7:03 am   #4
  
Join Date: Jul 2010
Location: BUF/YYZ
Programs: UA, CO, AA
Posts: 328
Quote:
Originally Posted by bostonbali View Post
How about them?

I recently booked an award itinerary with several legs on A3. I found the availability of award flights very good, and the planes were new and comfortable.

YQ was a bit higher than I'd hoped, I paid about $250 USD for a 6-leg itinerary.

Did you have any specific questions regarding the award flights?
how did you book the award?
did you book it with *A phone agent, or with A3 phone agent?
how did you search for award flights?
cotter77 is offline   Reply With Quote
Old Nov 2, 10, 5:15 pm   #5
  
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,202
Quote:
Originally Posted by cotter77 View Post
how did you book the award?
did you book it with *A phone agent, or with A3 phone agent?
how did you search for award flights?
I booked the award with ANA miles. At the time, I could check availability using ANA's search engine. I did not use A3 miles for the trip.
bostonbali is offline   Reply With Quote
Old Jan 3, 11, 7:16 am   #6
  
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,486
Do Aegean Rewards allow stopover/openjaw? I would be booking a Y-Class inter-asia flight.
SirJman is offline   Reply With Quote
Old Jan 10, 11, 6:44 pm   #7
  
Join Date: Nov 2006
Location: DCA
Programs: Lowest-level elite: AA, UA, B6, 2V; SPG/MR Plat; Hilton Gold; Hyatt Plat; formerly others
Posts: 626
Bump. Anyone know the answers?
Rus925 is offline   Reply With Quote
Old Jan 24, 11, 2:27 pm   #8
  
Join Date: Nov 2010
Location: DCA, DEN, and CDG depending on the month
Posts: 233
Redeeming Miles with Aegean

I've been crediting miles to Aegean for *G and was wondering how easy it is to actually redeem these miles. Has anyone tried this?
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Old Feb 8, 11, 5:07 pm   #9
  
Join Date: May 2000
Location: Paris. - Fly, TAROM, fly !! -
Programs: Lots of shiny colors
Posts: 1,868
Quote:
Originally Posted by SirJman View Post
Do Aegean Rewards allow stopover/openjaw? I would be booking a Y-Class inter-asia flight.
Bump. (I'm intrigued as well)
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Old Feb 10, 11, 6:20 pm   #10
  
Join Date: Nov 2010
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Quote:
Originally Posted by celbrian View Post
Bump. (I'm intrigued as well)
+1 I may call to find out.
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Old Feb 10, 11, 6:32 pm   #11
  
Join Date: Nov 2010
Posts: 1,618
Does anyone know?
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Old Feb 11, 11, 6:43 pm   #12
  
Join Date: Nov 2004
Posts: 4,246
Not sure anyone has yet run up enough miles to have tried this aspect of the program out. But as someone looking for new home for *A earnings at the 200/300% level for J/A (although granted not for all airlines) I had given this program some thought.

But the lack of information about rewards is a problem for making a jump. I guess if you just want *A Gold this program is great, but if you are looking to rack up miles in premium cabins for premium awards, the devil is in the details!

BTW, is there a Gold tier mileage bonus with this program, or do you just earn the flat 200/300% when in premium cabin?
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Old Feb 11, 11, 11:14 pm   #13
HCA
  
Join Date: Jan 2008
Location: SFO/SJC, CA
Posts: 628
Same questions here.

Thinking of keep UA E+ or Star gold + RCC from Aegean.
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Old Feb 12, 11, 2:25 am   #14
  
Join Date: Sep 2010
Location: CHQ
Programs: Aegean Air *S
Posts: 47
Well , I have successfully booked and ticketed an award booking using my Miles and Bonus miles .
Good thing is that they still have the old redemption chart i.e 90K for a business RT TATL flight .

My 90K res was for CO 105 CHQ - ATH - EWR while for the return trip I 've used LX 053 BOS - ZRH - LHR .

They tend to have a lot of availability with LH flights , but they heavily promote CO codeshare flights .

It took me a week with 3 hours daily huggling with the Operator to get my ideal combination .

Catch is that once you finalise your itinerary and deduct miles from your account , there are absolutely NO CHANGES ALLOWED .

And if you decide to cancel it , then only HALF the miles are deposited back to your account .

Fare Booking class is I and tickets are only valid for day of travelling .

Any more questions , give me a shout .

Last edited by michael Dee; Feb 12, 11 at 2:27 am Reason: corrected Miles and Bonus
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Old Feb 12, 11, 11:24 am   #15
  
Join Date: May 2010
Location: WAW, PL
Programs: Golden Lotus Plus Gold Elite, ASIANA Gold
Posts: 40
I am an active member of Aegean, it is a quite nice program, Aegean cares more about you than you think; the call center is professional, in Greek or English, great level of English.
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