The "Please post your Le Club Elite experiences" 2012 master thread
May 27, 2012, 6:34 am
#61
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Novotel Semarang
What is your Le Club status?
Gold
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very
Which room did you book and which upgrade did you receive?
Booked two Executive rooms, one of them was upgraded to their 74 sqm Suite using Accor Advantage Plus room upgrade certificate (note that you should ask to reservation immediately after you made a reservation; otherwise probably the suite would not be available later)
How are the rooms?
Suite: very spacious (74 sqm) eventhough the ambiance is so so but well-maintained.
Executive room: 28 sqm, but the room arrangement is good so it doesn't appear small. We had a direct view to Paragon Mall which is beautiful both night and day.
What was good and what was bad?
Good:
Got welcoming letter from their GM and mentioned my name
, welcoming complimentary chocolates and another chocolates during turn-down service, courteous staffs, complimentary two-ways airport transfer, and got early check-in for both rooms (eventhough I only request 1 room for early check-in).
Bad:
The snacks during happy hour is very limited and there's no complimentary drink for whole day (like other Novotels in Indonesia)
Value for $ or Vouchers? Would you return?
Really Good Value for the price I paid; for sure !
Gold
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very
Which room did you book and which upgrade did you receive?
Booked two Executive rooms, one of them was upgraded to their 74 sqm Suite using Accor Advantage Plus room upgrade certificate (note that you should ask to reservation immediately after you made a reservation; otherwise probably the suite would not be available later)
How are the rooms?
Suite: very spacious (74 sqm) eventhough the ambiance is so so but well-maintained.
Executive room: 28 sqm, but the room arrangement is good so it doesn't appear small. We had a direct view to Paragon Mall which is beautiful both night and day.
What was good and what was bad?
Good:
Got welcoming letter from their GM and mentioned my name
, welcoming complimentary chocolates and another chocolates during turn-down service, courteous staffs, complimentary two-ways airport transfer, and got early check-in for both rooms (eventhough I only request 1 room for early check-in).Bad:
The snacks during happy hour is very limited and there's no complimentary drink for whole day (like other Novotels in Indonesia)
Value for $ or Vouchers? Would you return?
Really Good Value for the price I paid; for sure !
May 28, 2012, 11:49 pm
#62
Join Date: Dec 2009
Programs: EB*D, M&M, IHG, Hilton Hhonors
Posts: 138
Pullman Shanghai Skyway
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very
Which room did you book and which upgrade did you receive?
Deluxe - upgraded to Skyway Club Deluxe Room with lounge access
How are the rooms?
Deluxe: 48 sqm, nice layout, bathtub and shower with spectacular view over the city
What was good and what was bad?
Good:
Complimentary chocolates, turn-down service, good food in lounge, courteous staff, complimentary drinks all day
Bad:
Lounge closes at 8pm, no welcome gift, no letter, had to ask for welcome drink
Value for $ or Vouchers? Would you return?
Had a cheap prepaid rate, so very good value.
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very
Which room did you book and which upgrade did you receive?
Deluxe - upgraded to Skyway Club Deluxe Room with lounge access
How are the rooms?
Deluxe: 48 sqm, nice layout, bathtub and shower with spectacular view over the city
What was good and what was bad?
Good:
Complimentary chocolates, turn-down service, good food in lounge, courteous staff, complimentary drinks all day
Bad:
Lounge closes at 8pm, no welcome gift, no letter, had to ask for welcome drink
Value for $ or Vouchers? Would you return?
Had a cheap prepaid rate, so very good value.
May 29, 2012, 4:17 am
#63
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
Novotel Ambassador Gangnam, Seoul
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Superior - upgraded Club room but without lounge access
How are the rooms?
Comfortable but small. Came with a Nespresso machine.
What was good and what was bad?
Good:
Breakfast was good. The Japanese restaurant was great. Gym/pool/jacuzzi facilities exceeded my expectation (or the lack of it). The hotel decor is a little classier than what one would expect from a typical Novotel with a 2 storey high artificial waterfall as a backdrop at the lobby lounge.
Bad:
Nothing
Value for $? Would you return?
Yes and yes.
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Superior - upgraded Club room but without lounge access
How are the rooms?
Comfortable but small. Came with a Nespresso machine.
What was good and what was bad?
Good:
Breakfast was good. The Japanese restaurant was great. Gym/pool/jacuzzi facilities exceeded my expectation (or the lack of it). The hotel decor is a little classier than what one would expect from a typical Novotel with a 2 storey high artificial waterfall as a backdrop at the lobby lounge.
Bad:
Nothing
Value for $? Would you return?
Yes and yes.
Last edited by RJ77; Jun 1, 2012 at 2:36 am
Jun 13, 2012, 12:43 am
#64
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,585
Sofitel Europe, Brussels
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes(ish) BUT they still don't get things right
Which room did you book and which upgrade did you receive?
Standard, upgraded to junior suite (due to problems with my last stay)
How are the rooms?
Nice room, great to have a balcony
What was good and what was bad?
Good: Room, balcony (though tables and chairs could do with a lick of paint)
Bad: No drinks vouchers was issued, toiletries, milk and water were not restocked after the first night, newspaper only delivered the first morning.
Value for $ or Vouchers? Would you return?
Not good, not bad. As they repeatedly don't get Le Club perks rights which is starting to really annoy me I'm not sure I'll return.
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes(ish) BUT they still don't get things right
Which room did you book and which upgrade did you receive?
Standard, upgraded to junior suite (due to problems with my last stay)
How are the rooms?
Nice room, great to have a balcony
What was good and what was bad?
Good: Room, balcony (though tables and chairs could do with a lick of paint)
Bad: No drinks vouchers was issued, toiletries, milk and water were not restocked after the first night, newspaper only delivered the first morning.
Value for $ or Vouchers? Would you return?
Not good, not bad. As they repeatedly don't get Le Club perks rights which is starting to really annoy me I'm not sure I'll return.
Jun 13, 2012, 12:12 pm
#65
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Grand Hotel Melbourne, member of MGallery Collection
What is your Le Club status?
Gold
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked two bedroom suite (their highest category; so can't be upgraded)
How are the rooms?
Very spacious room, 114 sqm, has two stories and the beds were to die for
What was good and what was bad?
Good: Room, beautiful hallway, beautiful building (both from inside and outside) ^
Bad: No welcome gift given until I asked for (got a bottle of sparkling wine later which I declined then change to two boxes of chocolates and jams), no welcome drinks voucher.
Value for $ or Vouchers? Would you return?
Yes. Although lack of elite Accor recognition, but the hotel was nice and staffs are friendly
Gold
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked two bedroom suite (their highest category; so can't be upgraded)
How are the rooms?
Very spacious room, 114 sqm, has two stories and the beds were to die for
What was good and what was bad?
Good: Room, beautiful hallway, beautiful building (both from inside and outside) ^
Bad: No welcome gift given until I asked for (got a bottle of sparkling wine later which I declined then change to two boxes of chocolates and jams), no welcome drinks voucher.
Value for $ or Vouchers? Would you return?
Yes. Although lack of elite Accor recognition, but the hotel was nice and staffs are friendly
Last edited by virtualaris; Jun 13, 2012 at 12:28 pm
Jun 16, 2012, 2:42 am
#66
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
Sofitel Philippine Plaza Manila
What is your Le Club status?
Plat.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Generally yes.
Which room did you book and which upgrade did you receive?
Booked an entry level Superior room. Upgraded to club level room upon request. No club lounge access.
How's the room?
Spacious. The carpet has seen better days. Bathroom is spacious as well with the usual L'Occitane toiletries.
The only gripe is the phones are really old and cheap looking. What one would find in a motel 6 I suppose with its faded dials.Calls to housekeeping and concierge won't work. One has to intuitively dial '0' to get through to a central reception. Takes a frequent traveller to know this thing.
What was good and what was bad?
Good:
Lovely settings. Takes full advantage of the Manila Bay views. From the lobby, Le Bar to the gym they are all facing the bay. Sitting at the bar counter having a drink and looking out to the sea during sunset is great. Grand lobby with a story high orchids arrangement. Lovely door- ladies wearing their national costumes welcoming you.
The only resort like deluxe hotel in the city. Pool's great. Gym looks great as well with the latest machines and what nots.
Bad:
Me: May I request for an upgrade (Showing Le Club card)
Checkin lady: ermm, let me check. (5 minutes later), I will upgrade u one level up.
Me: Do I get a welcome drink voucher?
Checkin lady: ermm let me check. (Disappeared for 5 minutes). Yes you can just show your Le Club card at the bar.
Le Bar staff: non-alcoholic drinks only. Beer? We'll charge.
Me: Do I get any welcome amenity?
Lady on the phone: Let me check Sir.
(upon returning to the room after dinner, a tiny box of chocolates and some fruits were placed on the table).
Just be unabashed and ask and you'll get them.
Pool's great but the renovation's not. Last thing one wants to hear is the jackhammer hammering away in the background as the pool level restaurant the Spiral is undergoing renovation which was what happened on my one day at the pool. Was told it'll be over by August.
In room Internet is charged or so I was told. But I somehow managed to bypass the login page and still able to surf the net. Wifi at Lobby level is complimentary though.
Value for $ or Vouchers? Would you return?
$. Prepaid rate, seems reasonable. That came without BF though. BF rate was exorbitant at US$45 per pax plus taxes and service charge. So maybe not that cheap if you need BF. Yes would return if I happen to be in town.
Plat.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Generally yes.
Which room did you book and which upgrade did you receive?
Booked an entry level Superior room. Upgraded to club level room upon request. No club lounge access.
How's the room?
Spacious. The carpet has seen better days. Bathroom is spacious as well with the usual L'Occitane toiletries.
The only gripe is the phones are really old and cheap looking. What one would find in a motel 6 I suppose with its faded dials.Calls to housekeeping and concierge won't work. One has to intuitively dial '0' to get through to a central reception. Takes a frequent traveller to know this thing.
What was good and what was bad?
Good:
Lovely settings. Takes full advantage of the Manila Bay views. From the lobby, Le Bar to the gym they are all facing the bay. Sitting at the bar counter having a drink and looking out to the sea during sunset is great. Grand lobby with a story high orchids arrangement. Lovely door- ladies wearing their national costumes welcoming you.
The only resort like deluxe hotel in the city. Pool's great. Gym looks great as well with the latest machines and what nots.
Bad:
Me: May I request for an upgrade (Showing Le Club card)
Checkin lady: ermm, let me check. (5 minutes later), I will upgrade u one level up.
Me: Do I get a welcome drink voucher?
Checkin lady: ermm let me check. (Disappeared for 5 minutes). Yes you can just show your Le Club card at the bar.
Le Bar staff: non-alcoholic drinks only. Beer? We'll charge.
Me: Do I get any welcome amenity?
Lady on the phone: Let me check Sir.
(upon returning to the room after dinner, a tiny box of chocolates and some fruits were placed on the table).
Just be unabashed and ask and you'll get them.
Pool's great but the renovation's not. Last thing one wants to hear is the jackhammer hammering away in the background as the pool level restaurant the Spiral is undergoing renovation which was what happened on my one day at the pool. Was told it'll be over by August.
In room Internet is charged or so I was told. But I somehow managed to bypass the login page and still able to surf the net. Wifi at Lobby level is complimentary though.
Value for $ or Vouchers? Would you return?
$. Prepaid rate, seems reasonable. That came without BF though. BF rate was exorbitant at US$45 per pax plus taxes and service charge. So maybe not that cheap if you need BF. Yes would return if I happen to be in town.
Last edited by RJ77; Jun 17, 2012 at 9:18 pm
Jun 24, 2012, 4:39 am
#67
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
Sofitel So Bangkok
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Absolutely!
Which room did you book and which upgrade did you receive?
Booked So Suite and received So Lofty room (top room).
How are the rooms?
AMAZING!!! The room was sensational - so large - massive room, huge bath, shower, dressing, lounge, dining room. Just incredible.
We also got to have a look at the other rooms - hotel is themed water, earth, fire, metal and wood - so saw most of the room styles and there is something there for everyone. It's so Chic and Elegant - just amazing - and the hotel is still only in the soft opening stage - so once it's fully completed it will be even better.
What was good and what was bad?
Good:
Everything! This hotel is sensational. We were given the VIP treatment. When we arrived (at 1130am) our room wasn't ready - we weren't expecting it to be and thought we'd go shopping until it was - but we were offered a complimentary lunch in the Red Oven (sensational food). Checkout was then also extended to 6pm on the day of departure - we hoped for a 4pm checkout but got a 6pm one.
We were also given a one hour massage each, complimentary breakfast, So Bangkok gift (magnet with words So), chocolates, etc.
The Spa was amazing. Great massages and amazing atmosphere.
Red Oven - one of the restaurants - has an amazing buffet with different styles of food. Also had breakfast there and it was amazing too.
The Club Signature lounge isn't quite open but we were still given Club Signature services - afternoon tea, evening cocktails, all day drinks and snacks - and that was so good. The Thai Coconut Daiquiri was amazing.
The staff were outstanding - so friendly, wanted to help, made any little inconveniences just slide away (just some inconveniences because it's still in soft opening - but really, the way they handled it just added to their exceptional experience). Seriously, we felt like we were the most important guests in the hotel - and this was from all of the staff.
The pool, fitness centre, sauna, steam room were all great - beautiful facilities and nice to be in.
The hotel looks amazing - so modern, chic, sophisticated and warm. There is a room type for every taste - we loved Metal and Earth rooms (earth would be especially good if you had kids with you).
Bad:
The only very minor complaint was that the snacks with cocktails were pretty basic (just crisps and some kind of nut thing) but everything else was so good that it really didn't matter.
And I guess that you could say there were some things missing but this is just because the hotel isn't quite finished - but really, it didn't matter.
Value for $ or Vouchers?
Yes for both. So good value - it is a little dearer than other Accor properties in Bangkok but so worth it.
Would you return?
Absolutely. We didn't want to leave.
Really Good Value for the price I paid;
YES!
We just loved the Sofitel So Bangkok. It has to be one of the best hotels we have ever stayed at. Put's other Sofitel's in a different (lower) class. They are really trying to impress guests and they are doing it so well.
Can't wait to get back there.
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Absolutely!
Which room did you book and which upgrade did you receive?
Booked So Suite and received So Lofty room (top room).
How are the rooms?
AMAZING!!! The room was sensational - so large - massive room, huge bath, shower, dressing, lounge, dining room. Just incredible.
We also got to have a look at the other rooms - hotel is themed water, earth, fire, metal and wood - so saw most of the room styles and there is something there for everyone. It's so Chic and Elegant - just amazing - and the hotel is still only in the soft opening stage - so once it's fully completed it will be even better.
What was good and what was bad?
Good:
Everything! This hotel is sensational. We were given the VIP treatment. When we arrived (at 1130am) our room wasn't ready - we weren't expecting it to be and thought we'd go shopping until it was - but we were offered a complimentary lunch in the Red Oven (sensational food). Checkout was then also extended to 6pm on the day of departure - we hoped for a 4pm checkout but got a 6pm one.
We were also given a one hour massage each, complimentary breakfast, So Bangkok gift (magnet with words So), chocolates, etc.
The Spa was amazing. Great massages and amazing atmosphere.
Red Oven - one of the restaurants - has an amazing buffet with different styles of food. Also had breakfast there and it was amazing too.
The Club Signature lounge isn't quite open but we were still given Club Signature services - afternoon tea, evening cocktails, all day drinks and snacks - and that was so good. The Thai Coconut Daiquiri was amazing.
The staff were outstanding - so friendly, wanted to help, made any little inconveniences just slide away (just some inconveniences because it's still in soft opening - but really, the way they handled it just added to their exceptional experience). Seriously, we felt like we were the most important guests in the hotel - and this was from all of the staff.
The pool, fitness centre, sauna, steam room were all great - beautiful facilities and nice to be in.
The hotel looks amazing - so modern, chic, sophisticated and warm. There is a room type for every taste - we loved Metal and Earth rooms (earth would be especially good if you had kids with you).
Bad:
The only very minor complaint was that the snacks with cocktails were pretty basic (just crisps and some kind of nut thing) but everything else was so good that it really didn't matter.
And I guess that you could say there were some things missing but this is just because the hotel isn't quite finished - but really, it didn't matter.
Value for $ or Vouchers?
Yes for both. So good value - it is a little dearer than other Accor properties in Bangkok but so worth it.
Would you return?
Absolutely. We didn't want to leave.
Really Good Value for the price I paid;
YES!
We just loved the Sofitel So Bangkok. It has to be one of the best hotels we have ever stayed at. Put's other Sofitel's in a different (lower) class. They are really trying to impress guests and they are doing it so well.
Can't wait to get back there.
Jun 24, 2012, 9:36 am
#68
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Thank you PabloM for this very nice 1st review of Sofitel So Bangkok. Sounds really great 
Jun 25, 2012, 12:57 pm
#69
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,980
Novotel Lisboa
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Standard room, did not receive upgrade (don't think there was another catagory to upgrade to)
How are the rooms?
Large and fairly spacious. Well soundproofed (hotel is directly under Lisbon airport flightpath)
What was good and what was bad?
Good:
Room, breakfast and swimming pool were very nice. Gym looked good but didn't use it. Staff were very helpful
Bad:
Pool was unheated and therefore freezing
Value for $ or Vouchers? Would you return?
€100 per night for 3 adults and 1 child including breakfast. Would definitely return!
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Standard room, did not receive upgrade (don't think there was another catagory to upgrade to)
How are the rooms?
Large and fairly spacious. Well soundproofed (hotel is directly under Lisbon airport flightpath)
What was good and what was bad?
Good:
Room, breakfast and swimming pool were very nice. Gym looked good but didn't use it. Staff were very helpful
Bad:
Pool was unheated and therefore freezing
Value for $ or Vouchers? Would you return?
€100 per night for 3 adults and 1 child including breakfast. Would definitely return!
Jun 29, 2012, 12:40 pm
#70
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,953
Mercure Valence Sud
As I had the luck to run a project in France province, here are my reports of my stays at Accor hotels
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No
Which room did you book and which upgrade did you receive?
Booked cheapest flexible rate via Accor app.
When I arrived, there was no trace of my reservation
The only room available was a smoking one (fortunately with no smell)
How are the rooms?
Tiny (less than 15 sqm!). Looks more like an old Holiday Inn Express
Partially renovated
Bathroom with plastic bathtub, not exactly clean
Very small closet
Free wifi
Very quiet
Television with decent selection of channels
What was good and what was bad?
Good:
Bad:
Value for $ or Vouchers? Would you return?
Nope
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No
Which room did you book and which upgrade did you receive?
Booked cheapest flexible rate via Accor app.
When I arrived, there was no trace of my reservation
The only room available was a smoking one (fortunately with no smell)
How are the rooms?
Tiny (less than 15 sqm!). Looks more like an old Holiday Inn Express
Partially renovated
Bathroom with plastic bathtub, not exactly clean
Very small closet
Free wifi
Very quiet
Television with decent selection of channels
What was good and what was bad?
Good:
- Outdoor pool (but no direct access from the hotel, you have to get out of the hotel- in swimsuit... -, and then walk along the restaurant on the stree)
- Free wifi
- very quiet
- free parking
Bad:
- Smallest room I ever had, and has the atmosphere of a hospital room
- Two members of staff at check-out, but only one taking care of customers
- Room service at extortionate price (EUR 40+ for a plate, dessert and diet Coke)
- No upgrade, no Platinum recognition as always
- Was charged EUR 3 some days after check-out by mistake, and received as an answer that it is technically difficult to have my money back (I beg you pardon?)
Value for $ or Vouchers? Would you return?
Nope
Jun 29, 2012, 12:44 pm
#71
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,953
Mercure Angers Lac de Maine
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest flexible rate and was upgraded after negociation to a superior room
How are the rooms?
Around 25 sqm
Quite elegantly renovated
Kettle
Free wifi
Very quiet
Television with good selection of channels
What was good and what was bad?
Good:
Bad:
Value for $ or Vouchers? Would you return?
Why not, if I have any business in the region
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest flexible rate and was upgraded after negociation to a superior room
How are the rooms?
Around 25 sqm
Quite elegantly renovated
Kettle
Free wifi
Very quiet
Television with good selection of channels
What was good and what was bad?
Good:
- Friendly staff
- Good breakfast
- Free wifi
- Very quiet
- free parking
Bad:
- Nothing, except that location and building have nothing glamourous, and there is no minibar in the room
Value for $ or Vouchers? Would you return?
Why not, if I have any business in the region
Last edited by nicolas75; Jun 30, 2012 at 7:24 am
Jun 29, 2012, 12:50 pm
#72
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,953
Mercure Lyon La Part-Dieu
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest flexible rate and received the same on second floor
How are the rooms?
Around 30 sqm
Elegantly renovated
Large flat screen with large selection of international channels
Large and comfortable bed
Kettle
Very quiet
Nice bathroom with design shower
View over the tracks (read: poor privacy)
What was good and what was bad?
Good:
Bad:
Value for $ or Vouchers? Would you return?
Hotel is not cheap but pretty good for business
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest flexible rate and received the same on second floor
How are the rooms?
Around 30 sqm
Elegantly renovated
Large flat screen with large selection of international channels
Large and comfortable bed
Kettle
Very quiet
Nice bathroom with design shower
View over the tracks (read: poor privacy)
What was good and what was bad?
Good:
- Very Friendly staff
- The hotel is brand new and design is elegant
- Very quiet
- Just next the TGV station
Bad:
- Nothing, except as usual the poor Platinum recognition
Value for $ or Vouchers? Would you return?
Hotel is not cheap but pretty good for business
Jun 29, 2012, 1:04 pm
#73
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,585
Jun 29, 2012, 1:22 pm
#74
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 220
Sofitel New York
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very.
Which room did you book and which upgrade did you receive?
Booked cheapest "Classic" room on prepaid rate.
Upgraded to Luxury King Size room without having to ask.
How are the rooms?
Spacious by Manhattan standards.
Great bathroom containing tub with shower over and separate rain shower cubicle.
Lots of wardrobe space.
Free (but rather slow) wifi. Higher speeds available, but chargeable.
Generally very quiet, but I could hear occupants of neighbouring room come and go.
Good size TV with good selection of channels (including HD)
What was good and what was bad?
Good:
Excellent location on West 44th Street, easy walking distance to theatres, Grand Central Station, Times Square, Rockefeller Center, etc.
Very quiet.
Friendly and attentive staff at check-in, concierge, on the door, and in the bar.
Upgrade and free drink voucher (valid for champagne) given without having to ask for it. Was also nice to be told "we appreciate your loyalty" at check-in. Also offered late check-out without having to ask for it.
The usual, wonderful, Sofitel bed.
Bad:
Room service food bad and way overpriced - best avoided. There's a great Diner down the road and coffee shop across the street.
Not much of a view.
Value for $ or Vouchers? Would you return?
Yes, I would definitely return. Room rate more than reasonable for the class of hotel, especially given the location. Wouldn't eat there though.
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very.
Which room did you book and which upgrade did you receive?
Booked cheapest "Classic" room on prepaid rate.
Upgraded to Luxury King Size room without having to ask.
How are the rooms?
Spacious by Manhattan standards.
Great bathroom containing tub with shower over and separate rain shower cubicle.
Lots of wardrobe space.
Free (but rather slow) wifi. Higher speeds available, but chargeable.
Generally very quiet, but I could hear occupants of neighbouring room come and go.
Good size TV with good selection of channels (including HD)
What was good and what was bad?
Good:
Excellent location on West 44th Street, easy walking distance to theatres, Grand Central Station, Times Square, Rockefeller Center, etc.
Very quiet.
Friendly and attentive staff at check-in, concierge, on the door, and in the bar.
Upgrade and free drink voucher (valid for champagne) given without having to ask for it. Was also nice to be told "we appreciate your loyalty" at check-in. Also offered late check-out without having to ask for it.
The usual, wonderful, Sofitel bed.
Bad:
Room service food bad and way overpriced - best avoided. There's a great Diner down the road and coffee shop across the street.
Not much of a view.
Value for $ or Vouchers? Would you return?
Yes, I would definitely return. Room rate more than reasonable for the class of hotel, especially given the location. Wouldn't eat there though.
Jul 10, 2012, 9:40 am
#75
Join Date: Jul 2010
Location: SIN
Programs: Singapore Airlines Krisflyer
Posts: 184
Mercure Arbat Mosciw
What is your Le Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked three Standard Twin rooms on the cheapest pre-paid rate.
No mention of upgrades at check-in.
How are the rooms?
Very new property.
Spacious and nice.
Two of the three rooms didn't have a window.
What was good and what was bad?
Good:
Free WiFi
New and spacious rooms
Right next to Smolenskaya Subway station and few minutes' walk to Arbat.
Helpful receptionist(s)
Bad:
Rooms not ready at 2pm although the reception pro-actively gave us vouchers to redeem Welcome Drinks at the bar.
Value for $ or Vouchers? Would you return?
Definitely value for $ in Moscow. Would return if going to Moscow again.
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked three Standard Twin rooms on the cheapest pre-paid rate.
No mention of upgrades at check-in.
How are the rooms?
Very new property.
Spacious and nice.
Two of the three rooms didn't have a window.
What was good and what was bad?
Good:
Free WiFi
New and spacious rooms
Right next to Smolenskaya Subway station and few minutes' walk to Arbat.
Helpful receptionist(s)
Bad:
Rooms not ready at 2pm although the reception pro-actively gave us vouchers to redeem Welcome Drinks at the bar.
Value for $ or Vouchers? Would you return?
Definitely value for $ in Moscow. Would return if going to Moscow again.