yyz-kin

I am Platinum with Accor and I received an email from the property prior to arriving in Bangkok. They asked for my flight info and had someone waiting for me at the carousel to take our bags to the shuttle. When we got to the Novotel booth within the airport, there was my name in big bold letters.

Top notch Thai hospitality at it's finest.

cwl

As the hotel advised you a representative mets you at the carousel, assists with your luggage and escorting you from there to a transfer minibus. Your name should also have be displayed at the Novotel booth as you describe but I think they do that for all guests arriving that day for which they have flight information not just Platinum guests.

The arrival service they are now offering to Platinum members can however go wrong on occasion. I have used it successfully being met at the carousel and escorted to a minibus with immediate transfer to the hotel with executive club checkin. If you're arriving at BKK for the first time it's helpful but once you know your way around the airport the benefit in minimal.

However last time I was offered the service despite the service being confirmed back by email no one from the hotel arrived at the carousel. I walked to the Novotel desk after customs where a minibus transfer to the hotel was arranged promptly. It was a minor inconvenience as I already knew where the Novotel desk was and the delay was minimal.

I did however mention it during lounge check in and the hotel rep apologised and said he we investigate what went wrong. A couple of hours later the duty manager came to find me in the club lounge to apologise again. She explained the hotel terminal representative had been delayed meeting a flight crew (who seem to take precedence). The manager was upfront about the error and offered complimentary dinner in the hotel for all 4 of us on the booking which I accepted.

The error was made, I mentioned it at checkin principally for their information not expecting anything beyond an explanation but the hotel recovery offered exceeded my expectations bearing in mind the inconvenience to me was small.

In my case the end result was I checked out of the hotel feeling I had received Thai hospitality at it's finest despite the original error. All hotels make mistakes, the better hotels make them less often and ensure they correct or make amends for errors when they occur and the guest leaves happy.

Goldorak

This is indeed a very nice service. I used it last august and it worked great. Especially interesting if you have heavy luggages or plenty of bags as they take care of everything ^

Main Wheel

Could anyone please give me an exact location of the Novotel desk at the terminal?

I hope to use the walkway but may have to take their shuttle.

Thanks,
MW

cwl

For international arrivals as you exit customs turn right.

For Domestic arrivals as you exit baggage reclaim turn left.

Remain on the arrivals level.

There are then various hotel, car hire etc desks running the length of the terminal to your left (right if you've exited domestic arrivals). Novotel desk roughly half way between international and domestic arrivals. The Novotel desk is adjacent to exit 4.

Main Wheel

Thanks cwl, that is perfect.

MW