The "Please post your Le Club Elite experiences" 2012 master thread
Dec 31, 2011, 3:17 pm
#1
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
The "Please post your Le Club Elite experiences" 2012 master thread
As last year post your mini review/experiences as A-Club silver/gold/platinum here. For full reviews please post in the existing thread or start a new one if the hotel does not show up in a search.
Jan 1, 2012, 4:33 am
#2
Join Date: Oct 2008
Location: Singapore
Programs: BAEC Gold, Hh Gold, NH*G, SPGP, SQ-CC
Posts: 1,381
Pullman Zhangjiajie
My honour to kickstart this thread for the brand new year 
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked executive mountain view room and upgraded to a suite (Entry level suite I guess)
- How are the rooms?
An average sized suite for Chinese standards.
- What was good and what was bad?
Good:
Platinum recognition, upgrade, Location to Wulingyuan scenic area. I would put a 15minutes walk to the entrace of Wulingyuan. No DCC. 8 bottles of water replenished everyday.
Bad: When I inquired about Wulingyuan, front desk wanted to sell me a map for 5 yuan, realised that my room has a map, I went to take it. When checking out, they wanted to sell me a map for 10 yuan. Not much, but I did not want to pay for a map. It should be a service to guests so I made some noises to the manager, she waived it off.
Lounge was closed as well but it should be opened during the peak period.
Despite the mountain view booking, there was no view and when I asked about it, they said due to construction of a new hotel next door. The right wing of the hotel has the view but it was not opened too. However, the view around the hotel is nowhere near the view up at the mountains. So not too hard about this.
- Value for $ or Vouchers? Would you return?
Yes, at 1.3k CNY for 3 nights with breakfast included. Good value for a UNESCO heritage site hotel near the scenic spot.
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked executive mountain view room and upgraded to a suite (Entry level suite I guess)
- How are the rooms?
An average sized suite for Chinese standards.
- What was good and what was bad?
Good:
Platinum recognition, upgrade, Location to Wulingyuan scenic area. I would put a 15minutes walk to the entrace of Wulingyuan. No DCC. 8 bottles of water replenished everyday.
Bad: When I inquired about Wulingyuan, front desk wanted to sell me a map for 5 yuan, realised that my room has a map, I went to take it. When checking out, they wanted to sell me a map for 10 yuan. Not much, but I did not want to pay for a map. It should be a service to guests so I made some noises to the manager, she waived it off.
Lounge was closed as well but it should be opened during the peak period.
Despite the mountain view booking, there was no view and when I asked about it, they said due to construction of a new hotel next door. The right wing of the hotel has the view but it was not opened too. However, the view around the hotel is nowhere near the view up at the mountains. So not too hard about this.
- Value for $ or Vouchers? Would you return?
Yes, at 1.3k CNY for 3 nights with breakfast included. Good value for a UNESCO heritage site hotel near the scenic spot.
Jan 2, 2012, 10:24 pm
#3
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
Pullman Putrajaya Lakeside, Malaysia.
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was ok.
- Which room did you book and which upgrade did you receive?
Booked two executive club rooms, both were upgraded to Executive Suites upon request.
- How are the rooms?
An average sized suite with Indian/Moorish designs and motifs. It's got a sitting area and one toilet near the entrance and a bathroom/toilet on the other side.
- What was good and what was bad?
Good:
Tranquil settings, like a resort. It's a good place for city folks in Kuala Lumpur to wind down which a short driving distance of 30 minutes. Other than that, Putrajaya hasn't got much going. It has four wings, go for the Rafflesia wing , lakeside view. I had the Jasmine wing which has no view to talk about, except a view of the road and a lone government building.
Was told by family member the Spa is superb. Had a walk through the facilities, the spa rooms were nicely furnished.
Bad:
One of the suite's air-conditioning wasn't working at optimal conditions. Not cold enough for the Tropics, hence room has a slight musty smell. Bathroom upkeep needs to be improved, fittings were missing, hot water took ages. Platinum recognition wasn't consistent, basically it's just the room upgrade. No welcome amenity. What was given was included in any club room benefit like welcome drink and fruit basket. The "fruit basket" was basically a plate of apples, more specifically, 3 apples: one red, one green and a yellow/red from a certain temperate country. Now this is a tropical country where fruits are abundant,I think the presentation was a joke. Certainly not my idea of "fruit basket". And almost expectedly, no turn down service was done.
Exec lounge wasn't attended on my first day there, wanted a drink, the fridges were literally locked! Had to request from the lobby bar. Cocktail hour, let's just say there's no cocktail to be served, one can help oneself with a Campari and some half empty wines. Hot foods were tasty though, with fried calamari, fried rice etc.
- Value for $ or Vouchers? Would you return?
. I used my redeemed vouchers for this stay. As it was new year's eve, I couldn't utilize my Accor Advantage Plus 50% discount coupon for group dining, so forced to pay full price on their NYE dinners. Maybe on a normal day/weekend where I can use my vouchers extensively, the value will be better.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was ok.
- Which room did you book and which upgrade did you receive?
Booked two executive club rooms, both were upgraded to Executive Suites upon request.
- How are the rooms?
An average sized suite with Indian/Moorish designs and motifs. It's got a sitting area and one toilet near the entrance and a bathroom/toilet on the other side.
- What was good and what was bad?
Good:
Tranquil settings, like a resort. It's a good place for city folks in Kuala Lumpur to wind down which a short driving distance of 30 minutes. Other than that, Putrajaya hasn't got much going. It has four wings, go for the Rafflesia wing , lakeside view. I had the Jasmine wing which has no view to talk about, except a view of the road and a lone government building.
Was told by family member the Spa is superb. Had a walk through the facilities, the spa rooms were nicely furnished.
Bad:
One of the suite's air-conditioning wasn't working at optimal conditions. Not cold enough for the Tropics, hence room has a slight musty smell. Bathroom upkeep needs to be improved, fittings were missing, hot water took ages. Platinum recognition wasn't consistent, basically it's just the room upgrade. No welcome amenity. What was given was included in any club room benefit like welcome drink and fruit basket. The "fruit basket" was basically a plate of apples, more specifically, 3 apples: one red, one green and a yellow/red from a certain temperate country. Now this is a tropical country where fruits are abundant,I think the presentation was a joke. Certainly not my idea of "fruit basket". And almost expectedly, no turn down service was done.
Exec lounge wasn't attended on my first day there, wanted a drink, the fridges were literally locked! Had to request from the lobby bar. Cocktail hour, let's just say there's no cocktail to be served, one can help oneself with a Campari and some half empty wines. Hot foods were tasty though, with fried calamari, fried rice etc.
- Value for $ or Vouchers? Would you return?
. I used my redeemed vouchers for this stay. As it was new year's eve, I couldn't utilize my Accor Advantage Plus 50% discount coupon for group dining, so forced to pay full price on their NYE dinners. Maybe on a normal day/weekend where I can use my vouchers extensively, the value will be better.
Last edited by RJ77; Jan 3, 2012 at 9:48 pm
Jan 6, 2012, 8:34 am
#4
Join Date: Jun 2002
Location: New York, NY
Posts: 1,589
Sofitel Los Angeles
- What is your A|Club status?
Platinum (first time use, comp'ed platinum due to being Flying Blue platinum).
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was good, could have been better.
- Which room did you book and which upgrade did you receive?
Did not book the cheapest room. I had booked a better room with Beverly Hills view for about $50 more per night. No upgrade but I did not ask at check-in.
- How are the rooms?
Not large. Nice view and amenities, beautiful bathroom.
- What was good and what was bad?
Good:
Nice room, good restaurant, nice staff. Nice pool, once you find it.
I quicly received a mail confirming the points I got and that they would be transferred to my Flying Blue account.
Bad:
Expensive! For two nights, one breakfast for two and one dinner for two, plus valet parking (no choice), it cost about $1,000.
Plat recognition: they had to find my A-Club number after I checked in and it might be why they did not know I was plat and did not upgrade me. The only advantage I got was that after they found out I am platinum, they slipped two drink coupons under the door, which only get you a cheaper cocktail or a bad bubbly. Not great when you know that DSK was given a full bottle of Dom Perignon at the NY property...
- Value for $ or Vouchers? Would you return?
It's a nice hotel and as it was the new year I understand it was expensive, but the treatment I got as a plat was underwhelming, it is not enough for me to put the Sofitel high on my priority list next time I go to LA.
Platinum (first time use, comp'ed platinum due to being Flying Blue platinum).
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was good, could have been better.
- Which room did you book and which upgrade did you receive?
Did not book the cheapest room. I had booked a better room with Beverly Hills view for about $50 more per night. No upgrade but I did not ask at check-in.
- How are the rooms?
Not large. Nice view and amenities, beautiful bathroom.
- What was good and what was bad?
Good:
Nice room, good restaurant, nice staff. Nice pool, once you find it.
I quicly received a mail confirming the points I got and that they would be transferred to my Flying Blue account.
Bad:
Expensive! For two nights, one breakfast for two and one dinner for two, plus valet parking (no choice), it cost about $1,000.
Plat recognition: they had to find my A-Club number after I checked in and it might be why they did not know I was plat and did not upgrade me. The only advantage I got was that after they found out I am platinum, they slipped two drink coupons under the door, which only get you a cheaper cocktail or a bad bubbly. Not great when you know that DSK was given a full bottle of Dom Perignon at the NY property...
- Value for $ or Vouchers? Would you return?
It's a nice hotel and as it was the new year I understand it was expensive, but the treatment I got as a plat was underwhelming, it is not enough for me to put the Sofitel high on my priority list next time I go to LA.
Jan 6, 2012, 4:12 pm
#5
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Jan 20, 2012, 6:55 am
#6
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 1,025
Novotel Beijing Peace
What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked cheapest Room. Asked for upgrade during check in but denied citing hotel was full.
- How are the rooms?
Adequate. Nothing too spectacular.
- What was good and what was bad?
Loved the location right by Wangfujing.
Full review and some pics posted on my blog.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked cheapest Room. Asked for upgrade during check in but denied citing hotel was full.
- How are the rooms?
Adequate. Nothing too spectacular.
- What was good and what was bad?
Loved the location right by Wangfujing.
Full review and some pics posted on my blog.
Jan 25, 2012, 3:38 am
#7
Join Date: Jul 2007
Location: Italy
Programs: AZ CFP, OK Plat, LH FTL, SPG Plat, HH Dia, MR Gold, Carlson Gold, BW Dia, PC Plat AMB, Accor Plat
Posts: 116
Sofitel Athens Airport, Spata, Greece
What is your A|Club status?
Platinum Favorite Guest Business.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very.
Which room did you book and which upgrade did you receive?
Booked Superior Queen, got upgraded to Luxury Queen on the 3rd floor.
How are the rooms?
Not overly spacious. Modern design, clean, functional. Some wear and tear here and there, more in the corridors than the room itself.
What was good and what was bad?
Good:
Very friendly staff.
Excellent service in the rooftop restaurant. I even went to the lengths of writing to the management to compliment them on the restaurant staff.
Bad:
It being an airport hotel, I had hoped to have a view on the runways from the room. As it was, from my room the view was very limited.
Plat recognition:
Got the upgrade, drink voucher and in room present without asking. Perfect!
Value for $ or Vouchers? Would you return?
It's a perfect solution if you arrive late at night or have an early morning flight. It is not the best solution for tourism in Athens.
I found the price in line with the quality and service offered.
When needing to stay close to the airport, I would certainly return.
Platinum Favorite Guest Business.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very.
Which room did you book and which upgrade did you receive?
Booked Superior Queen, got upgraded to Luxury Queen on the 3rd floor.
How are the rooms?
Not overly spacious. Modern design, clean, functional. Some wear and tear here and there, more in the corridors than the room itself.
What was good and what was bad?
Good:
Very friendly staff.
Excellent service in the rooftop restaurant. I even went to the lengths of writing to the management to compliment them on the restaurant staff.
Bad:
It being an airport hotel, I had hoped to have a view on the runways from the room. As it was, from my room the view was very limited.
Plat recognition:
Got the upgrade, drink voucher and in room present without asking. Perfect!
Value for $ or Vouchers? Would you return?
It's a perfect solution if you arrive late at night or have an early morning flight. It is not the best solution for tourism in Athens.
I found the price in line with the quality and service offered.
When needing to stay close to the airport, I would certainly return.
Jan 27, 2012, 12:42 pm
#9
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Mercure Willis St, Wellington
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Only 'standard' rooms available
- How are the rooms?
Quite big, but also dated
- What was good and what was bad?
Good:
Given room on top floor. Quiet. Free Parking
Bad: Found syringe under bed side table when checking to see I had everything on departing. Have written to manager and told staff on departure (who couldn't care less). Will post on TA if no response hear within one month.
- Value for $ or Vouchers? Would you return?
Yea and no
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Only 'standard' rooms available
- How are the rooms?
Quite big, but also dated
- What was good and what was bad?
Good:
Given room on top floor. Quiet. Free Parking
Bad: Found syringe under bed side table when checking to see I had everything on departing. Have written to manager and told staff on departure (who couldn't care less). Will post on TA if no response hear within one month.
- Value for $ or Vouchers? Would you return?
Yea and no
Jan 27, 2012, 5:05 pm
#10
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Novotel Bandung
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked two superior at Premier Floor (both upgraded to Executive at Premier Floor using Advantage Plus Room Upgrade Vouchers + without any problems)
- How are the rooms?
Average size 32m but seems more spacious than the actual size.
- What was good and what was bad?
Good:
Got complimentary Pocari Sweat, some peanuts, and ordinary mineral waters, asked for taxi but were escorted to their hotel car and told it's free (presumably after I mentioned my room number; which is executive room
). staffs are polite and mentioned my name everytime I entered the lounge.
Bad: The premier lounge didn't have free drinks all day, they only provide during afternoon hi-tea (4pm-6pm)
- Value for $ or Vouchers? Would you return?
Yes, I booked during supersale and it was only 42 USD per nite (net of taxes) for superior at premier floor. Book them during early breaks promotion; very good deal ^
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked two superior at Premier Floor (both upgraded to Executive at Premier Floor using Advantage Plus Room Upgrade Vouchers + without any problems)
- How are the rooms?
Average size 32m but seems more spacious than the actual size.
- What was good and what was bad?
Good:
Got complimentary Pocari Sweat, some peanuts, and ordinary mineral waters, asked for taxi but were escorted to their hotel car and told it's free (presumably after I mentioned my room number; which is executive room
). staffs are polite and mentioned my name everytime I entered the lounge.Bad: The premier lounge didn't have free drinks all day, they only provide during afternoon hi-tea (4pm-6pm)
- Value for $ or Vouchers? Would you return?
Yes, I booked during supersale and it was only 42 USD per nite (net of taxes) for superior at premier floor. Book them during early breaks promotion; very good deal ^
Jan 30, 2012, 2:33 am
#11
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Sofitel Bangkok Silom (as of April 2012 Pullman Bangkok Hotel G)
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was just about ok.
- Which room did you book and which upgrade did you receive?
Booked suite, no upgrade offered.
- How are the rooms?
Nice suite, showing age a little, still nice.
- What was good and what was bad?
Good:
Location, Club Sofitel lounge
Bad:
Entry lobby not available due to construction work. Some lounge staff were trainees with little English.
- Value for $ or Vouchers? Would you return?
Good value, probably won't return after this trip.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was just about ok.
- Which room did you book and which upgrade did you receive?
Booked suite, no upgrade offered.
- How are the rooms?
Nice suite, showing age a little, still nice.
- What was good and what was bad?
Good:
Location, Club Sofitel lounge
Bad:
Entry lobby not available due to construction work. Some lounge staff were trainees with little English.
- Value for $ or Vouchers? Would you return?
Good value, probably won't return after this trip.
Jan 31, 2012, 7:02 pm
#12
Join Date: Jan 2012
Location: Germany
Programs: KiwiCollection VIP, A|Club Plat, HH Gold
Posts: 17
Sofitel Legend The Grand Amsterdam
- What is your A|Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No
- Which room did you book and which upgrade did you receive?
Luxury Room (best "room" category before Suites),.. no upgrade
- How are the rooms?
Furnished very well to the highest standard, top of the line hi-tech equipment. Huge bed, very comfortable. However I doubt it has the announced 35m² (abt 375 ft²). The bathroom is a big disappointment, since it is about 1 by 4 meters (3 by 12 ft), which is just too tiny for a shower, a bathtub, a toilette and a mini sink. No space to get dressed or even put your wash bag at.
- What was good and what was bad?
Good:
Location. View on the channel. Room, especially quality and design of interior. Housekeeping and Maintenance Service (professional and very quick).
Bad:
Getting there i didnt have my Plat Card with me, but my account number saved in my mobile phone. Spelling it to them, writing it down and mentioning the Platinum Status, we didnt get an upgrade, no vouchers, no perks, nothing. We even had to fight for a 2 PM check out for 2 days later, although the Hotel was only maybe 25% occupied.
Ordered In-Room breakfast for 2, one continental breakfast for me and fruitplatter, orangejuice and birchermusli for the girl. The tray was decorated for one person. orangejuice was not freshly squeezed, birchermusli was a bowl with dry musli + milk and jourghurt on the side (guess they never heard of "BIRCHER"-musli) and the fruitplatter (for 9 EUR / 13 USD) was a little bowl of a 50 cent Walmart fruit punch can.
After 3 weeks I called Service and asked why the points havent been added to my account yet. Turned out they didnt even put in my Aclub number into the system at the hotel.
- Value for $ or Vouchers? Would you return?
No,... reception staff was quite rude and always gave you the feeling that you are allowed to stay there instead of making you feel welcome. The bill for 2 rooms for 2 nights was 1,877 EUR (abt 2,600 USD), which might have been ok, if everything would have been ok, but for the treatment and service recived, they wont see me again. We stayed at 2 other hotels in that area within a distance of 500 meters (Hotel De L'Europe and Conservatorium Hotel Amsterdam) which were both stunning and similar price range with a lot more perks, even with no loyalty program membership or existence.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No
- Which room did you book and which upgrade did you receive?
Luxury Room (best "room" category before Suites),.. no upgrade
- How are the rooms?
Furnished very well to the highest standard, top of the line hi-tech equipment. Huge bed, very comfortable. However I doubt it has the announced 35m² (abt 375 ft²). The bathroom is a big disappointment, since it is about 1 by 4 meters (3 by 12 ft), which is just too tiny for a shower, a bathtub, a toilette and a mini sink. No space to get dressed or even put your wash bag at.
- What was good and what was bad?
Good:
Location. View on the channel. Room, especially quality and design of interior. Housekeeping and Maintenance Service (professional and very quick).
Bad:
Getting there i didnt have my Plat Card with me, but my account number saved in my mobile phone. Spelling it to them, writing it down and mentioning the Platinum Status, we didnt get an upgrade, no vouchers, no perks, nothing. We even had to fight for a 2 PM check out for 2 days later, although the Hotel was only maybe 25% occupied.
Ordered In-Room breakfast for 2, one continental breakfast for me and fruitplatter, orangejuice and birchermusli for the girl. The tray was decorated for one person. orangejuice was not freshly squeezed, birchermusli was a bowl with dry musli + milk and jourghurt on the side (guess they never heard of "BIRCHER"-musli) and the fruitplatter (for 9 EUR / 13 USD) was a little bowl of a 50 cent Walmart fruit punch can.
After 3 weeks I called Service and asked why the points havent been added to my account yet. Turned out they didnt even put in my Aclub number into the system at the hotel.
- Value for $ or Vouchers? Would you return?
No,... reception staff was quite rude and always gave you the feeling that you are allowed to stay there instead of making you feel welcome. The bill for 2 rooms for 2 nights was 1,877 EUR (abt 2,600 USD), which might have been ok, if everything would have been ok, but for the treatment and service recived, they wont see me again. We stayed at 2 other hotels in that area within a distance of 500 meters (Hotel De L'Europe and Conservatorium Hotel Amsterdam) which were both stunning and similar price range with a lot more perks, even with no loyalty program membership or existence.
Last edited by CL63; Feb 1, 2012 at 11:07 pm
Feb 8, 2012, 7:38 am
#13
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Have you received a response from the hotel? If not, could you please PM me your email adress, name and the dates of your stay? I will transfer your request to the concerned department. Thank you!
Hi,
Has our service customer credited your missing points? If not, could you please PM me your A|Club number as well as the dates of your stay. Thank you and sorry for the inconvenience!
Christopher
Feb 8, 2012, 10:44 am
#14
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 220
MGallery St. Ermin's Hotel, London
- What is your A|Club status?
Gold
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Queen Plus. Upgraded to Executive King without having to ask.
- How are the rooms?
Very good. Spacious by London standards, very comfortable bed with good quality linen and good pillows. Fairly nice bathroom, but the shelf was a little narrow and the toiletries, although nice, were in bottles attached to the wall of the shower. I would have preferred small, individual bottles, a la Sofitel.
- What was good and what was bad?
Good:
Room upgrade and drink voucher given without prompt.
Billing issue (see below) sorted out with no fuss by deeply apologetic manager.
Excellent concierge and very friendly, attentive staff throughout the hotel (desk, bar and restaurant)
Great bed.
Received an inexplicably large number of A|Club points (I'm hoping this doesn't mean they're going to send me a bill me for something - I didn't touch the minibar!)
Bad:
Got billed for breakfast despite this being included in rate. Sorted out with no fuss though.
No gift (chocs, fruit, etc)
- Value for $ or Vouchers? Would you return?
Certainly would. I thought St. Ermin's was an excellent value alternative to the Sofitel - paid £182 including breakfast, which I consider quite reasonable for this class of hotel in London. Good room size, well located but still quiet (just around the corner from St. James' Park Tube, within spitting distance of New Scotland Yard, but set back from the street at the end of its own drive)
Gold
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Queen Plus. Upgraded to Executive King without having to ask.
- How are the rooms?
Very good. Spacious by London standards, very comfortable bed with good quality linen and good pillows. Fairly nice bathroom, but the shelf was a little narrow and the toiletries, although nice, were in bottles attached to the wall of the shower. I would have preferred small, individual bottles, a la Sofitel.
- What was good and what was bad?
Good:
Room upgrade and drink voucher given without prompt.
Billing issue (see below) sorted out with no fuss by deeply apologetic manager.
Excellent concierge and very friendly, attentive staff throughout the hotel (desk, bar and restaurant)
Great bed.
Received an inexplicably large number of A|Club points (I'm hoping this doesn't mean they're going to send me a bill me for something - I didn't touch the minibar!)
Bad:
Got billed for breakfast despite this being included in rate. Sorted out with no fuss though.
No gift (chocs, fruit, etc)
- Value for $ or Vouchers? Would you return?
Certainly would. I thought St. Ermin's was an excellent value alternative to the Sofitel - paid £182 including breakfast, which I consider quite reasonable for this class of hotel in London. Good room size, well located but still quiet (just around the corner from St. James' Park Tube, within spitting distance of New Scotland Yard, but set back from the street at the end of its own drive)
Feb 8, 2012, 10:57 pm
#15
Join Date: Jan 2012
Location: Germany
Programs: KiwiCollection VIP, A|Club Plat, HH Gold
Posts: 17