Does anyone have any idea of Milton's mailing address at AC? (I am not writing to complain.. )

I presume it is the same as the rest of the execs at:

Centre Air Canada, CP 14000
Succursale Aeroport, Dorval, Quebec H4Y 1H4

You might try e-mail at [email protected] (just a guess )

Well, a kind Ft type provided me earlier with:

Mr Robert Milton
President & CEO, Air Canada
PO Box 6,000 Station Airport
Dorval, Quebec
H4Y 1J9

That said, I wrote to RM on Sept 2 asking his honour to please have someone farther down the line respond to a letter I had sent to Customer Services (there's a misnomer) on July 27.

To date, no response from either quarter. I don't know about the rest of you FT folks, but I really don't like to be ignored. It looks as though I am supposed to accept this kind of arrogance from (can you spell M-O-N-O-P-O-L-Y??) AC. I flew with CP for 10 years as a Pres and Gold member and AC could learn a LOT about customer relations. I'd go on, but I can feel my blood pressure going up.Open the border and give us some competition!

Interesting that you did not get a reply either.

I have sent two letters by postal mail to Air Canada this year, in both cases to recognize excellent service that I have received, and have not received an acknowledgment for either one.

But, whenever I send an email to the Super Elite email address, I always get a response within 24 hours.

It is kind of frustrating to take the time to write a nice letter, to draw to the airline's attention someone who has really been "the best of the best", and not hear back. My only concern is that the employee was not given the commendation that they deserved.

I think that this is one area that Air Canada needs to look at.

So which one should i use so the letter have a higher chance of reaching Milton.. not that i think i'll get a response or something.

Empress--given that nobody here has received a reply, regardless of the address, I'd say that it doesn't matter much. I guess you could send to both addresses with a PS indicating that your letter was also sent to the other address. Not that I think there's too much danger of your getting 2 responses.
One way to increase the probability of a CEO-addressed letter landing on the CEO's desk is to handwrite the address and mark it "Personal and Confidential". Maybe a little scent on the envelope!!
Personally, I would guess that there's such a massive screen between RM and us poor travellers that there's zero chance of his ever seeing the letter even if finds its way to somewhere near its destination.(Although if yours isn't a letter of complaint, that might be such a rare event that it is presented to him with a flourish of trumpets and delivered on a silver salver. )
If you do get a reply, do let us know; it's now months since I sent the first letter, and sending to RM has obviously been a waste of time for me.

I've just sent out a letter today... i really don't expect a single thing in return. I remember before when I wrote to CP, I would always always get a return from them.

Perhaps we should all read this week's issue of BUSINESS WEEK. Very instructive vis a vis the other side of target marketing, target customer service:
http://www.businessweek.com/2000/00_43/b3704001.htm

..................

Well, considering SEs and EPs are supposed to be their best customers, I'd have thought you'd get an answer. On commendations, it is unlikely a response would be forthcoming, though some acknowledgement might have been warranted, even if it was a post card acknowledging receipt of the letter. However, I suspect one of AC's major problems in the past several years has been that it cut staff back so far, there just weren't the bodies to do these "normal" courtesies.

..............

Ah yes, the silence from Air Canada's offices is all too familiar. Truthfully, I have a love-hate relationship with Air Canada. In some respects I've seen excellent service, and I get upgraded to business class pretty much every flight. But the lack of communication kills me...

In June 1999, I wrote to Air Canada regarding lost luggage. Although I re-sent the letter five times, I've never received a reply. Recently, in the Maple Leaf Lounge at the Vancouver Airport, an Air Canada employee admitted that I'd probably never receive a reply.

Lost luggage in July 2003 was met with promises for a $100 USD reimbursement for expenses. Did I ever get the cheque? No.

Lost luggage in August 2003 (it was an eventful summer) was also met with promises for $100 USD. No cheque...

Three days ago in June 2005, my luggage was lost yet again. This time, I've been promised a whopping $200 USD. But given that they already owe me $200 I'm not holding my breath in anticipation. When I asked the baggage customer service representative if I could speak with her supervisor last night, she said "No."

I'm writing another letter. This time I'll address it to the Air Canada Baggage Claims, to the Aeroplan Elite Centre, and I'll throw in a CC to Robert Milton just for good measure.

Someone please close this thread.

More like "embarrassing" rather than "outdated"... I guess it just shows we'd better be careful of what we say, as posts can come back to bite hard. And it's not always easy to edit out all of those remarks...

With a posting of 1 by the resurrector of this topic, am I right to be suspicious of the motives?.

It needs to be closed now.