Employee communications reports that their res agents are being kept busy with the schedule changes and that the call center wait times standard is not being met.

Wouldn't want to have to book through a regular number right now.

Although I agree that there might be a longer wait when calling res, I think the memo was mainly addressing the wait when calling the employee call-centre. Most of the agents have been re-assigned to deal with the schedule changes, so as to minimize the work load at the regular centres and keep hold times to a minimum. The employee call-centre routinely handles regular customer calls when main call-centres are busy.

If I remember correctly, there are close to 1 million reservations that have to be checked and/or actioned due to the schedule changes.

I guess the goal is to make the changes seem as seamless as possible. I wasn't in this business when other mergers were happening, but hopefully we've learned something from them.

All I know, is that come April 2nd, we'll be bustin' our butts until some of the new-hires come online (I'm in the U.S.).
Nothing like a little challenge to get the summer season rollin'.

Have a great day BB!

So the message is, don't try and book a QFAMILY fare any time soon, right?

When we call, the recording says, "The average hold time for the next operator is
4 days, 8 hrs and 16 minutes. To hold your calling priority please make sure you have enough food and water".

I called the Elite desk to book my flights for next week. Had a response on the first ring. The operator said it was no busier than normal.

Employee: