Awards on Star Alliance - KVS says yes, reservation office says no
Trying to book an award seat SIN-DPS on SQ on June 1.
Here is the availability for normal seats:
[KVS Availability Tool 3.1.0/Platinum - Sabre: ITN/UK-ASB]
SIN Singapore Changi SG [WSSS]
DPS Denpasar Bali Ngurah Rai ID [WRRR]
SÖ 01 jun 2008
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- --------- ---- --------- ---- ---- -----------------------------------------
SQ 946 SIN 16:40 DPS 19:10 772 0 Z4 C4 J4 D4 S0 Y0 B0 E0 M0 H0 Q0 W0 N0 V0
SQ 948 SIN 19:00 DPS 21:30 772 0 Z4 C4 J4 D4 S9 Y0 B0 E0 M0 H0 Q0 W0 N0 V0
SQ 942 SIN 09:35 DPS 12:05 772 0 Z0 C0 J0 D0 S0 Y0 B0 E0 M0 H0 Q0 W0 N0 V0
And here is the award seats
[KVS Availability Tool 3.1.0/Platinum - SNT: Awards/StarAlliance/JP-ANA]
SIN Singapore Changi SG [WSSS]
DPS Denpasar Bali Ngurah Rai ID [WRRR]
SÖ 01 jun 2008 / 1 Seat
Carrier Flight From Depart To Arrive A/C Availability
--------- ------ ---- --------- ---- --------- ---- ---- -------------
SQ 942 SIN 09:35 DPS 12:05 772 FS/ CS- YS+
SQ 946 SIN 16:40 DPS 19:10 772 FS/ CS+ YS-
SQ 948 SIN 19:00 DPS 21:30 772 FS/ CS+ YS+
When I call SK resevations they say there is no award availability for any of the flights.
In fact they say there is no seat left even to purchase.
When I go to Singapore Airlines web site I also get no seats for sale.
Any ideas?
Thanks