Originally Posted by
mpattdu
I believe hotel management has the right to respond to specific reviews directly on Trip Advisor. If this guy really feels the review is unfair he should use that avenue. Threatening a reviewer with a lawsuit seems to go against the spirit of Trip Advisor.
Agreed. I respect when management makes responses to reviews because then I know they're at least active and trying to make changes. Threatening lawsuit is ridiculous. Glad it doesn't look like anyone is thinking of folding to the threats.