gungadin

First time it ever happened to me! We were staying one night and the manager left a message on my home phone--my son picked it up and called me. We were coming in about 7:30 and the manager told us they had overbooked.
The good part--they made arrangements for us at the Shereton Suites , a not-quite-as- nice but OK place in the same area and paid for it. . Also, the manager gave me 20,000 points .
Altogether, good service and compensation.