Originally Posted by
DavidO
One of the advertised Virtuoso amenities for 2008 has been a VIP airport reception and one-way limousine transfer to the hotel. This is how the amenity was described to me orally in a WebEx presentation last year by a MO Sales Rep and subsequently in conversations with other MO personnel.
In a conversation today with a MO Sales Rep in New York, she told me that she was virtually certain that the limousine transfer was included...However, in an email I received today from the Director of Sales and Marketing at the hotel in Hong Kong, he asserted that the amenity does not include the transfer...I will hear back from the New York-based Sales Rep tomorrow. My question for her: what do we do for clients who booked based on a previous understanding of what the amenity consisted of?
This hardly merits a thread in a public forum.... I find it very clear on v.net. If you have issues, take it up with Virtuoso direct and ask them to review the 2007 contract. Changes might have slipped by someone's eyes. I am not sure what your goal is by trying to shame the hotel in a public forum.
He thinks its a change in benefits.... which I can confirm it is not since I have access to the same intranets that he does. I was suggesting that if he feels its an error to contact the right Virtuoso rep and not post in a public forum that the hotel is trying to slim down perks to guests that had previously booked.
Originally Posted by
DavidO
I'm not trying to shame the property. I am alerting folks on this board since I believe this amenity has been mentioned on FlyerTalk as including a limo transfer.
ABG is correct that V.net has always had the same wording. However, the MO Sales Rep who gave a WebEx on the HKG properties last year explicitly mentioned that a limo transfer was a part of the amenity, and this was the recollection of another member of MO's sales staff in NYC.
Last edited by Kagehitokiri; Jan 29, 2008 at 8:33 pm