sadiqhassan, I feel like you should have known about their customer service. Of all people in this forum, you should know because you read so many threads about their virtually non-existent customer service and compensation. I can't count the number of times I have heard of someone contacting EK with a complaint and never hearing a peep from EK, or if they did it was a flat-out denial of any compensation that arrived months after the complaint was filed.
See my post history, and you will read that not long ago I asked the same question as you... why fly EK?