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Thread: Four Points Studio City Orlando [Master Thread]
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Old Dec 17, 2007, 9:35 am
  #7  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by deeslk
I spoke to the Front Desk and the Billing person was not there, so I left them a voice mail, will have to try and call back again on Monday.
It is the double billing that bugs me, the charged my card for a stay before I got there and again when I left. I did not notice until I left so I am no longer in the country there. Will have to do it over the phone. Since I booked this through SPG would calling them help also?
On any billing issue, you need to get in touch with Hotel Customer Service. The toll-free number in North America is 800-328-6242. If you are outside NA, call the nearest Starwood Preferred Guest Customer Contact Center and ask to be transferred to that department.

Good luck.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
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