Originally Posted by
ESpen36
Which seems easier to you? To me, it's a no-brainer.
I hope you're being sarcastic, because I never want to do any of those things when I call in. When I call the EXP desk I'm requesting an eVIP upgrade, booking an award, etc. The things in that list I've either done online well ahead of travel, would discuss with an AAngel at the airport or with my travel agent, or review on my PDA.