Originally Posted by
craz
Thanks for the follow up.
It doesnt help you, but that was very nice of that JB Rep to have called you and actually read the articles you sent along, and then Unfortunately inform you that it use to be the policy and that T&L got it wrong.
Maybe you should email T&L so that they can set the record straight so no one else gets caught on their misinformation in their article.
Yes, all the many JetBlue people I spoke with today have been very courteous and sympathetic, even though what they were telling me was obviously not what I wanted to hear. It's a shame the airline got rid of the policy. Seems a bit strange when many other airlines still offer it (unless many of those airlines have also dropped the policy but word hasn't gotten out yet...)
I did send an email to T&L asking it to check the source of its info before I got the call from the JetBlue rep. Hopefully, the magazine will follow up with JetBlue and print a correction.