Originally Posted by
ddarko
The supervisor said that she had worked for JetBlue for six years and JetBlue had never had such a policy during that time. I don't doubt their honesty but it is frustrating; if the supervisor doesn't know about the policy, it may as well not exist.
I'm stunned. Time for the JetBlue lurkers to fire off an internal memo suggesting training on this policy. Accuracy is crucial because the 24-hour timeframe for cancellation is strict, and the clock is ticking. If the customer is denied the refund there will likely be no way that he can prove later that he requested it within the 24 hours and was denied.